Charles S. Huggins

*** **** ****** . ************, **

614-***-****

SUMMARY OF QUALIFICATIONS

Background: Management professional with over 25 years in

Logistics Manufacturing, and Electronic Repair.

Areas of . Strategic Planning . Establishing Quality

Standards

Expertise: . Budgeting & Forecasting . Developing

Engineering/Processes

. Cost & Labor Controls . Recruiting, Interviewing, &

Hiring

. New Business Development . Personnel Supervision &

Training

. Contract Negotiations/Administration . Performance

Evaluations

. Managing Key Accounts . Personnel Supervision &

Training

. Personnel Supervision & Training . Implementing

Safety Programs

. Business Review Development .

Fulfillment/Warehouse Operations

& Presentation . Problem Solving

Technical Skills: . Six Sigma . Lean Manufacturing .

JIT Inventory Control

. WIP Management . ISO 9000 . MIL-Q-9858

. MIL-I-45208 . WS-2000 . MIL-S-45743

. IPC Standards . Defense Standard EMS

. Best-In-Business Practices

PROFESSIONAL EXPERIENCE

Huggins Consulting LLC Oct

2012- Present

In this current role I have been writing and developing

ISO 9001 Quality System Manual (s) as well as procedures, processes,

as well as Level I, II, and III documentation for a start-up PCB

manufacturing company here in the Columbus, Ohio area. This includes a

new ISO registration and certification site survey IAW current ISO

9001 conformance. These tasks includes all aspects from receiving,

inventory control, PCB Pick and place, Inspection In Circuit Board

Testing, Rework, and conformance to IPC 610 as well as IPC Rework

standards.

Intelisol, Inc. Ohio Operations

Nov 2008-Oct

2012

In this position I was responsible for Out of Warranty repairs

and testing of PCBA's, and other computer

peripherals. This operation supported Dell Field Service

Repairs and Fulfillment. This operation repaired PCBA's,

as well as performed ECN's, testing of HDD's, memory, CPU's,

Removable Storage Devices. Repairs of PCBA's

included Thru-Hole, BGA, and Surface Mount components.

Additionally I was responsible for site P & L, Quality

System Audits, Dell Quality Audits, Safety and OSHA as well as

Human Resource Management. Our operation

consisted of 100 Hourly Associates and 7 Supervisors.

Performed repairs using Glen Brook X-Ray and two BGA

reflow devices. All rework was IAW IPC-610 and J STD

Requirements. Managed BOM"s and ECO/ECN data

base as well as ECO/ECN implementation for Dell products.

In cooperation with supporting Dell, I managed the

relationships of 10 Grey Market Electronic Broker accounts

in support of Dell.

New breed logistics - Fort Worth, TX 2006 to 2008

Metro PCS Handset Repair Operations Manager

P&L accountability for repair services serving 6 major Original

Equipment Manufactures including Metro's "In-Warranty" repair services.

Oversee operations employing 170+ hourly and exempt personnel. Manage

Engineering, Safety, Materials, and Shipping/Receiving. Implement and

enforce Quality Assurance and Customer Service standards. Participate in

Quarterly Business Reviews. Assist with the development of strategic

business goals, revenue objectives, and expense budgets.

. Currently developing procedures, processes, work instructions,

and repair efficiency improvements for ISO 9000 certification.

. Developed, implemented, and monitor processes and procedures

ensuring achievement of turn around time (TAT) specifications, daily

shipment fulfillment goals, and hours per unit (HPU) objectives.

Procedures have contributed to significant improvements to

profitability and increased revenues.

TRILLIUM INDUSTRIES - Louisville, KY 2004 to 2005

Manager of Operations

Directed Third Party Reverse Logistics operations employing more than

200 personnel. Repaired Flat Panel Displays, CRT's, and Plasma TV's for

Dell Computers, Micron, and SGI, including component level repair for SMT

printed circuit boards and thru-hole components including BGA devices to

IPC-700 standards. Developed Quarterly Business Reviews and strategic

plans for ensuring growth and profitability. Created sales and marketing

programs targeting new business development. Customer Liaison for

identifying and resolving escalated problems and issues.

FLEXTRONICS LOGISTICS INTERNATIONAL - Memphis, TN 2003 to 2004

Senior Manager of Operations

Developed strategic sales, marketing, and operational programs

ensuring bottom-line profitability for a company servicing Motorola

Cellular, Palm, and Sierra Wireless forward logistics, as well as Apple

Notebook and HP Photo Smart Printer reverse repair. Managed 750

personnel. Oversaw direct labor budgets, material control, MPU, and PPE

reduction. Directed Six Sigma efforts. Administered annual consumable

material budgets. Prepared bids, proposals and business/program review.

Assisted with performance reviews.

. Transitioned the Palm and 2 Wire accounts to the Memphis

facility.

. Managed program starts-up thru First Article approvals.

. Introduced processes and line changes that reduced MPU from 3.1

to .88, increased efficiency by 23%, improved turnaround time (TAT)

by 27%, and reduced PPE from 3.4 to 1.0 per unit.

. Improved SIM Card installation processes, saving $750,000 in

direct labor cost.

. Reduced labor turnover from 28% to 6.8%.

. Generated order fill rate of 99.95% with an order accuracy of

95.98%, 2 consecutive quarters.

SOLECTRON GLOBAL SERVICES - Memphis, TN & Louisville, KY 2000 to

2003

Senior Operations Manager

Supervised 350 associates responsible for 24 hour reverse logistics

repair for IBM, Dell, Toshiba, and NEC Portable. Oversaw Six Sigma cost

savings events, facility security, and customer relations.

. Reduced repair times and parts per event by more than 50%,

headcount by 95 with a cost savings of $325,000 annually, and MPU from

1.45 to a record .95.

. Reconfigured portable repair processes; improved TAT and

increased efficiencies by 20.50%.

. Implemented failure feedback that improved quality first pass

yields to a record 91%.

GROUP TECH/JABIL GLOBAL SERVICES - Louisville, KY 1994 to 2000

Senior Repair/Operations Manager

Directed a $1.5 million monthly revenue budget and 250 personnel

responsible for In & Out of Warranty 24 hr. repair of Dell, Micron,

Gateway, Winbook, and Compaq computers, as well as 2500/day Sony and Dell

monitor repairs. Prepared and participated in quarterly business reviews

for major customers. Developed customer metrics and Statements of Work.

Participated in bid and proposal preparations

. Designed and set-up facility layout, security, and Six Sigma

events.

. Designed Class I clean room, LCD tab bonding repair center for

global services, PWB BGA repair center, and CPU controlled motherboard

repair diagnostics and test processes for serial and parallel ports

complete with indicators and bus voltage readouts.

. Created repair and refurbishment repair process including

functional and burn-in test procedures.

. Established cosmetic plastic & paint refurbishment process

saving hundreds of thousands of dollars.

HUGGINS CONSULTING, INC. - Tampa, FL 1992 to 1994

ISO Quality Systems Consulting

Developed and implemented ISO 9000 Quality Systems for forward and

reverse logistic companies.

. Certified ISO Auditor.

. Transitioned several companies from MIL-Q-9858 defense

requirements to ISO standard.

KBYTE/REPTRON - Tampa, FL 1991 to 1992

Manufacturing Engineer

Developed manufacturing processes/tooling; prepared bids/proposals;

oversaw time-in-method studies.

. Created ISO 9000 operating procedures, work instructions, new

wave solder tooling which saved $250,000 in direct labor costs, and

SMT line, equipment, and processes.

TRIAD MICROSYSTEMS, Inc. - Huntsville, AL 1983 to 1991

Manager of Military Manufacturing

Managed 15 build-to-print military defense contracts valued at up to

$25 million and ranging from printed circuit cards to high reliability

missile system power supplies. Prepared bids and proposals, scheduled

programs, and managed manufacturing test engineering and program control.

Prepared business reviews for Redstone Arsenal Missile Command and Naval

Training Command contracts.

. Acting Director of Program Management.

MILITARY UNITED STATES MARINE CORPS: Telecommunications System

Engineering

EDUCATION USMC Education Assistance Program, San Diego, CA: BSEE 133

Hours

Flextronics Six Sigma & Lean Manufacturing Principles and Theory

Solectron Lean Manufacturing, 5S, Kaizan Training

Breakthrough Thinking and Application

All About Six Sigma - Warren Brusse

Lean Solutions - James P. Womack

ASQC Quality Engineering Society

AT&T Statistical Quality Control Theory and Handbook

160 hours of Lean Training-

Flextronics, Jabil, Trillium, and Intelisol.

Former Certified ISO Auditor

Attended factory Training on Quad

Pick and Place Equipment

Trained on MPM SP-2000 Screen

Printer

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