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Customer Service Administrative Assistant

Location:
Live Oak, TX
Salary:
13.50 hrly
Posted:
October 30, 2013

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Resume:

SHELIA J. MURRAH

***** ******** *** 281-***-****

Live Oak, TX 78233 acak7w@r.postjobfree.com

Business Management • Customer Service • Administrative Asst.

GOAL: To work for a fast growing, energetic firm with potential for

advancement.

SUMMARY Proven expertise in business management.

A well-defined track record of exceptional customer

service.

Proficient in relationship building and customer retention skills.

Skilled communicator in face to face and over the phone

situation.

Exceptional ability to problem-solve using appropriate products

and services.

Highly regarded for organizational skills in business.

Well respected team player.

Welcomes new challenges.

EXPERIENCE Independent Insurance Adjuster May 2010 – Present

Asssistant - San Antonio, TX

Preformed as assistant to insurance adjuster and was in charge

of customer relations during the inspection process which

involved dealing with customers in stressful and difficult

circumstances.

Made phone contacts for adjuster and scheduled inspections.

Licensed as an insurance adjuster in 7 states.

Accomplishments:

• Increased adjuster productivity by skillful interaction with

customers during the inspection process with over 95%

customer satisfaction.

• As a team, received favorable ratings from State Farm and

Staffing Firms for quality customer satisfaction.

Administrative Assistant - Medical 1995- Present

• Managed medical matters for daughter who has 9 auto-immune

diseases and has been disabled since 1995

• Served as patient advocate during 100’s of hospital stays.

Klein Independent School District 2000 - 2010

Substitute Elementary Teacher

Taught elementary school between all assignments

Buttons and Bows Oct 2009- Dec 2009

Cedar Falls, IA

• Provided exceptional childcare instruction as a pre-school

teacher for 3 year olds while husband worked for FEMA.

Independent Insurance Adjuster Oct 2009- Nov 2009

E.A. Renfroe & Associates

• Provided exceptional insurance adjusting services to the victims

of Hurricane Ike in Southeast Texas.

• Made all initial contacts, set inspection dates, performed on-site

inspections, and settled losses for all assigned claims.

• Met with contractors as necessary to agree upon supplements.

Accomplishments:

• Completed claims and was released on good terms by State

Farm.

State Farm Castastrophe Service Jun 2008-Aug 2008

Assistant

• Processed filed claims submitted by adjusters 7 days a week/ 12

hours a day until husband completed his assignments.

Smart Financial Credit Union Sep 2003-Oct 2006

Customer relations and teller backup, notary for office, outbound

wires, and new accounts processing.

EDUCATION Texarkana Junior College – Associate Degree in Business

Licensed Adjuster for State of Texas – 2008

REFERENCES References available upon request



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