SHELIA J. MURRAH
***** ******** *** 281-***-****
Live Oak, TX 78233 acak7w@r.postjobfree.com
Business Management • Customer Service • Administrative Asst.
GOAL: To work for a fast growing, energetic firm with potential for
advancement.
SUMMARY Proven expertise in business management.
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A well-defined track record of exceptional customer
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service.
Proficient in relationship building and customer retention skills.
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Skilled communicator in face to face and over the phone
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situation.
Exceptional ability to problem-solve using appropriate products
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and services.
Highly regarded for organizational skills in business.
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Well respected team player.
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Welcomes new challenges.
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EXPERIENCE Independent Insurance Adjuster May 2010 – Present
Asssistant - San Antonio, TX
Preformed as assistant to insurance adjuster and was in charge
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of customer relations during the inspection process which
involved dealing with customers in stressful and difficult
circumstances.
Made phone contacts for adjuster and scheduled inspections.
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Licensed as an insurance adjuster in 7 states.
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Accomplishments:
• Increased adjuster productivity by skillful interaction with
customers during the inspection process with over 95%
customer satisfaction.
• As a team, received favorable ratings from State Farm and
Staffing Firms for quality customer satisfaction.
Administrative Assistant - Medical 1995- Present
• Managed medical matters for daughter who has 9 auto-immune
diseases and has been disabled since 1995
• Served as patient advocate during 100’s of hospital stays.
Klein Independent School District 2000 - 2010
Substitute Elementary Teacher
Taught elementary school between all assignments
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Buttons and Bows Oct 2009- Dec 2009
Cedar Falls, IA
• Provided exceptional childcare instruction as a pre-school
teacher for 3 year olds while husband worked for FEMA.
Independent Insurance Adjuster Oct 2009- Nov 2009
E.A. Renfroe & Associates
• Provided exceptional insurance adjusting services to the victims
of Hurricane Ike in Southeast Texas.
• Made all initial contacts, set inspection dates, performed on-site
inspections, and settled losses for all assigned claims.
• Met with contractors as necessary to agree upon supplements.
Accomplishments:
• Completed claims and was released on good terms by State
Farm.
State Farm Castastrophe Service Jun 2008-Aug 2008
Assistant
• Processed filed claims submitted by adjusters 7 days a week/ 12
hours a day until husband completed his assignments.
Smart Financial Credit Union Sep 2003-Oct 2006
Customer relations and teller backup, notary for office, outbound
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wires, and new accounts processing.
EDUCATION Texarkana Junior College – Associate Degree in Business
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Licensed Adjuster for State of Texas – 2008
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REFERENCES References available upon request
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