Shaun D. Jones

*** ******* ******

Durham N.C. **704

919-***-****

acak45@r.postjobfree.com

Objective: Seeking a career opportunity to further develop and enhance

proficiencies to utilize experience and excellent customer service and

administrative skills.

EXPERIENCE:

SRA (Contracted thru Headway Staffing)

Central Scheduler / Telephone Interviewer

Durham, NC 11/2012-10/2013

Prepare itinerary for field nurse (calculate travel, allotted time to

examine participant, provide directions and community data).

Scheduling study participants for home visit phase of the gulf study.

Correspond with field nurse setting up their daily weekly and monthly

calendars.

Conduct telephone interviews for health care and social science research

studies.

Maintain a professional voice and ability to communicate clearly while on

the phone for extended periods of time.

Follow and implement interviewing guidelines using company FAQ's and

resources.

Probe when necessary during interviewing process

Meet or exceed monthly goals (dialed calls, completed surveys).

Provide excellent customer service at all times.

Quickly garner rapport with respondent in order to complete survey and/or

convert refusals.

Handle calls designated for selected call agents (Hard refusals, Tracing

and Extended Surveys).

Six Continental Hotels

Customer Agent / Call Center Reservationist

Cary, NC 7/2011-11/2012

Booked hotel reservations, ground transportation and catering service.

Resolved customer complaints and request, as well as answered questions

provide excellent customer service.

Served as liaison between customers and various departments.

Solicited sales for new accounts and additional service offerings to

maintain assigned company goals.

Set up new accounts, maintain current customer records and prepare daily

report on sales for the day.

Walmart Super Center

Overnight Stocker/Cashier

Wake Forest, NC 3/2005-7/2011

Stocked grocery products and merchandises on sales floor.

Operated forklift.

Unloaded merchandise from delivery truck.

Reported inventory and shrink issues per company procedure and Trained new

employees.

Operated cash register count till before and after shift.

Provided excellent customer service.

US Army

Sergeant/Field Artillery Surveyor

Ft Still, OK 1/2003-1/2005

Surveyed land for stability and soundness.

Analyzed geographic maps to identify points for battlegrounds.

Professional Recovery Consultants

Durham, NC 2/1998-8/2002

Reviewed accounts on a daily basis and maintaining all work queue and desk

assignment.

Contacted borrowers via telephone to attempt debt collection.

Established borrower location and contact information via skip tracing if

necessary.

Established borrower's ability and willingness to pay and identifying the

appropriate repayment program/options available to the client.

Tracked and reporting all account information into computer through our

collections system.

Ensured that all necessary paperwork was sent out to borrowers, followed up

to ensure that paperwork is returned and then submitted it in a timely

manner.

Met or exceeded all daily, weekly and monthly production goals.

Understand and followed all federal and state laws with regards to

collections policies and procedures.

Passed annual required compliance testing.

Performed other duties and special projects as assigned by management

EDUCATION:

South Western Community College

Business Administration - A.A.S.

Franklin, NC 3/2003-6/2005

Experience:

* Microsoft Windows / Excel * Power Point

* Data Entry * Spread Sheets

* Typing (45 WPM) * Document Proof Reading

* Ten key * General Office operations

* Process Filing *Prepare and Process Payroll /Accounting

Contact this candidate