NIKKI LEE

**** **** ****

Kaufman, TX. *****

214-***-****

acaiq3@r.postjobfree.com

EDUCATION: Mesquite Academy Mesquite, Texas

G.E.D.

September 2002

U.S. Career Institute

On-Line Courses

Veterinarian Assistant

TECHNICAL: Internet

Paychex

4star

Data Entry

10 Key

Word

Successware

WORK HISTORY:

06/13 to 09/13 Baker Brothers Plumbing & Air Rockwall, Texas

Customer Service Representative

Maintained a professional attitude while answering a seven line phone system

Assisted all customers with scheduling service for residential or commercial plumbing

and/or A/C needs

Took and resolved customer complaints in a timely manner

Performed follow up calls to ensure satisfaction of service

Communicated with all service technicians and supervisors via phone, text or e-mail

Updated existing customer information and set up new accounts in company database

07/12 to 06/13 Marketing Unlimited Dallas, Texas

Customer Service Representative / Office Assistant

Maintained a professional attitude while answering a six line phone system

Assisted all clients with questions and concerns regarding their accounts

Entered customer orders into the 4star Program

Handled customer payments, reports, voids and refunds in epay

Conducted interviews for prospective new employees

Maintained employee files with personal and payroll information

Responsible for verifying information on new accounts, employment applications and

new hire paperwork

Drafted customer notifications of cancelations, price reduction and account information

Processed all outgoing mail pertaining to all customer accounts

Maintained inventory log of office supplies

Entered payroll in Paychex

02/06 to 02/12 American Maid Mesquite, Texas

Owner/Operator

Maintained a monthly customer base of nine home/business owners

Negotiated pricing for bids submitted

Worked with customer base on a weekly, bi-weekly and monthly basis

Interviewed personal for positions needing filled

Ordered and maintained inventory of cleaning supplies

Created in-home estimate forms, service agreements, quality control forms

09/05 to 01/06 Merry Maids Mesquite, Texas

Housekeeper / Office Assistant

Maintained composure while answering two line phone system and routing calls

Coordinated with customers and team members to schedule appointments

Prepared team members by conducting an inventory of their supplies in order to ensure

customer satisfaction

Coordinated with customers on scheduling conflicts and billing questions

Contact this candidate