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Customer Service Manager

Location:
Brooklyn, NY
Posted:
October 28, 2013

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Resume:

Tiffany A. Perry **** Carroll Street

Brooklyn, NY 11213

Ph: 917-***-**** Email: acain7@r.postjobfree.com

Professional Summary: Highly experienced Office Manager and Executive

Assistant. Proven track record of meeting and exceeding the needs of

varied leveled Executives. Comfortable in a fast paced environment,

multitasking and meeting deadlines. Customer Service skills. Over ten

years of experience.

Brooklyn Nets/Barclays Center,

2013 - 2013

Executive Assistant to EVP Chief Marketing Officer

* Heavy Calendaring (scheduled both internal and external meetings)

Confirmed

locations, attendees and times.

* Arranged complex travel arrangements with itineraries.

* Prepared monthly expense reports; compiled and organized all data for

sales

meetings; including creating powerpoint presentations.

* Handled special requests for clients including; game tickets, special

event tickets,

merchandise, charitable donations, gifts etc.

* Performed highly confidential secretarial functions. Daily interaction

with Senior

level management and ownership. Performed all other duties as assigned.

John Dunham & Associates

2012 - 2013

Office Manager/Executive Assistant to CEO

* Processed time & attendance and payroll for all employees

* Billing; accounts payable, receivable and collections

* Ordered supplies

* Handled complex travel arrangements for both CEO and partners

* Organized all employee outings

* Answered and filtered all incoming calls and correspondence

Accomplishments: Streamlined office operations and filing system; assisted

in

company relocation; created new filing system and payroll set up.

ADIVINEU Greetings & Gifts

2009 - Present

Owner/Designer and Creator of all Greeting Cards

. Designs Baby Shower, Wedding & other party favors. Personalized items,

glass etching, gift baskets etc.

MediaWhiz, NY

2009 - 2009

Office Manager/Executive Assistant to CEO

Office Manager duties included:

* Managed general office operation and maintained strong vendor

relationships.

* Daily maintenance of the office; reception area and kitchen.

* Ordered and kept stock of office and kitchen supplies.

* Maintained internal and emergency contact list.

* Assisted on all projects as needed from other departments. Provided

excellent customer service.

* Organized and controlled prize give-a-way and promotions.

* Organized and ordered all materials, equipment and travel for all

marketing conference attendees.

Accomplishments: Developed a philanthropy division that was built on

relationships

with local non-profit organizations to enable monthly charitable donations.

Executive Assistant duties included:

* Answer/monitor all incoming and outgoing calls.

* Welcoming visitors.

* Scheduled and organized meetings, calendars, bi-weekly expense reports,

luncheons, dinners.

* Prepared for office meetings; set up conference rooms (media if needed)

order

snacks, meals and or/ travel and reservations for clients.

Bear Stearns, New York

2006 - 2008

Executive Assistant, Office Services Dept.

Responsibilities included but were not limited to:

* Assisted one Senior Managing Director.

* Monitored all incoming and outgoing correspondence.

* Maintained business and personal calendars. Made travel arrangements for

both domestic & international.

* Ordered supplies and office equipment for entire Maintenance Staff for

MetroTech location.

* Created and distributed weekly, monthly and quarterly project reports.

* Created poweroint presentations, created spreadsheets.

* Updated all employee information for the department and distributed

memos.

* Created Corporate Expense reports and performed other basic

administrative duties.

Polo Ralph Lauren, New York

2005 - 2006

Executive Assistant, Business Development Group

Assisted three Senior Directors in Business Development

* Heavy calendaring, scheduled both domestic and overseas travel, ordered

supplies and heavy phones.

* Filing, created presentations, monitored all incoming and outgoing

correspondence,

* Generated corporate expense reports, maintained contact lists for all

VP's and above.

* Prepared written materials: memos, meeting agendas and budget reports.

* Kept updated organizational chart. Managed all vacation, personal and

sick time for the department; coordinated all departmental travel.

* Monitored department budget, tracked and processed all travel expenses on

a monthly basis.

* Data entry and other basic administrative duties.

Bear Stearns, New York

2000 - 2005

Executive Administrative Assistant, Accounting Dept.

Responsibilities included but were not limited to:

* Assisted one Senior Managing Director and two Managing Director

Principals in the Accounting Department.

* Monitored all incoming and outgoing correspondence. Maintained both

business and personal calendars as well as made travel arrangements.

* Ordered office supplies and office equipment from various vendors for the

Accounting department and its divisions.

* Distributed monthly and quarterly Focus reports. Updated all employee

information for the department and distributed memos.

* Insured that all office equipment was working properly and scheduled

appointments for repair.

* Created Corporate Expense reports and submitted Time & Attendance for the

department.

Prudential Securities Inc., New York

1998 - 2000

Sales Assistant

* Responsible for opening new accounts and that the proper documentation

was issued and received.

* Assisted eight brokers. Executed all trade corrections and client

updates.

* Initiated account transfers from various brokerage houses, as per client

request.

* Monitored the market and issued quotes to clients.

* Assisted Operations Department with journals between accounts.

* Responsible for all distributions for Roth, Simple Education and

Individual Retirement Accounts.

* Set up managed money accounts.

* Applied disclaimers to outgoing correspondence and monitored all incoming

correspondence.

Education:

Berkeley College 9/00 - 2/02

Major: Business Administration & Marketing (p/t)

GPA: 3.0 (total of 43 credits toward AS degree)

Business Skills: MS Word, MS Excel, PowerPoint, WordPerfect, MS Access, MS

Outlook, MS Publisher, Quickbooks, Visio, Ariba Buyer, Data Entry and Power

Partner Market Monitor.



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