Mary E. Jenkins

**** **. ******* ** ******, FL. *4997 239-***-****

Professional Profile

Sales Management Professional with over 15 years of sales management of diverse portfolios with

demonstrated success in sales/marketing and an emphasis of occupancy restoration. Seeking sales/

management or customer service company with advancement opportunities.

Experience

Marketing Director ( January 2012 to present)

Lynmoore Assisted Living and Memory Care~ Capital Health

Partner in marketing in restoring census of licensed assisted living/memory care community from 58% to presently

81%. Responsibilities include community outreach, event planning, quarterly market planning and internal/external

client presentations. Managed database with close monitoring of all sales metrics to move census fo rward daily.

Director of Sales (July 2010 to November 2011)

Horizon Bay Vibrant Living~ Horizon Bay/Brookdale Senior Living. Vero Beach,/West Palm Beach FL. 33417

Sole member of sales staff responsible for census development of 104 licensed independent/assisted living community

including free standing cottages. Created environment of team cooperation to achieve census goals by direct communication wit h

team and implementing internal reward program for weekly census goals. Point person for all

prospect presentations, move in coordination, and daily counseling of clients to move toward POS. Responsible for all

census reporting, quarterly marketing plans and implementing a resident referral program. Created protocol of daily

communication with Executive Director of prospect status and follow up goals.

Under department budget expenditures for 2010/11.

Manage staff of 4 in Leasing Dept.

Sales Professional (September 2008 to February 2010)

HarborChase of Naples~Harbor Retirement LLC., Naples, FL. 34109

Managed sales department of licensed assisted living and skilled nursing community with new presentation and follow

up protocol. Implemented aggressive external business development plan (35 face to face per week) to grow census. Timely

completion of all reporting, budget analysis and quarterly marketing plans which included creative next steps

to close the business. Monitoring off all admission paperwork according to sta te licensure and constant auditing of

software program. Updated and redesigning of all apartment models.

100% collection of entrance fees

Increased census in first year by 20%

Director of Sales/Marketing ( February 2005- September 2008)

Town Village of Sterling Heights~Horizon Bay Senior Living (formerly of Brookdale Senior Living)

Managed sales and concierge departments of luxury independent living community. Conducted internal sales

presentations and all external business development to drive census. Audited software, lease files and all move in

paperwork. Completed all reporting, budget preparations and quarterly marketing plans. Planned all lead generation

events for community exposure. Assisted in creating team culture of exemplary customer service by acknowledging

all team members contribution to the sales process.

Improved community census to a stable 90%

Increased professional referrals by over 30%

(November 2002 – December 2004)

Pro Tem Manager

Relocation Central Apartment Search by Cort, Ann Arbor, Mi. 48108

Senior Rental Consultant from 1993-96 then recruited back as Manager of Residential Referral Service. Sold clients on

rental properties throughout Southeastern Michigan and exceeded revenue budgets by enlisting additional property

management contracts. Chaired focus group to improve client relations. As manager oversaw the operations of office

including scheduling, training, staff motivation and consultant counseling. Audited client follow up for District Manager. 100%

commission compensation as consultant.

Increased client contracts/revenue by 35% via cold calling

Exceeded monthly sales quotas in two offices over 2/3 tenure.

District Property Manager

(January 2002 – November 2002)

Hartman & Tyner Inc., Southfield, Mi.

Managed daily operations of six conventional rental communities including all hiring, training, employee policy compliance an d

A/R A/P auditing. Managed rent collections, auditing of property budgets including explanations of

any variances. Worked in unison with property managers regarding property capital improvements, contractor bids and

all resident requests. Created property specific tour protocol to maximize closing ratios and reinforce fair housing practice s.

Reduced delinquent rental collections at three communities over 20%.

Created culture of exemplary service standards

Instituted lease renewal benefit program to reduce property attrition

Senior Sales/Marketing Director

(February 2000 – January 2002)

Trinity Continuing Care Services, (Non for Profit) Novi, Mi.

Complete responsibility for the marketing of two new assisted/independent living communities in two separate markets.

Communities were under construction so marketing and cold calls were conducted out of home office.

All follow up protocol and home presentations were conducted independently. Active in advertising campaign with

Vice President of Marketing. Created own sales database.

Surpassed pre opening budget for the Ann Arbor location

Director of Community Relations

Sunrise of Ann Arbor, Sunrise Senior Living, Ann Arbor, Farmington Hills, Northville Mi.

(February 1999 – January 2000)

Established new clientele base for three new assisted living communities in Michigan. Conducted pre construction

Home visits to determine client interest and appropriateness. Worked with team member to complete marketing plans

for pre opening and grand opening. Diligent follow up to obtain pre- opening leases to follow property opening schedule.

Conducted external business development to create community awareness while partnering with local agencies for client

referrals.

Exceeded pre opening budgets for two of the three communities.

Traveled to other markets (Ohio, New Jersey, Illinois) to assist with

pre and grand opening events.

Additional Experience ~

Property Manager – Courthouse Square Apartments.-PM Group. Ann Arbor, Mi. Managed a tax credit senior

community for four years. Oversaw hotel conversion of 220 suites to a partment homes, including punch lists,

vendor contract negotiations and pursuit of collection accounts. Oversaw all lease contract signing and and audits

internal according to tax credit guidelines, all reporting, implementing marketing and advertising pl ans, event

planning and hiring and training of leasing staff.

Property Manager-Bellridge Apartments- Slatkin Corp. Belleville, Mi. Managed a conventional

community of 350 units for 5 years including all leasing, rent collection and reconciliation and all training.

Proficient in all Microsoft applications in addition to a myriad of management/sales software~Yardi, Safe Rent,

REPS, Act & SIMS. Versed in Fair Housing,OSHA & HIPPA protocols.

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