Summary

Efficient and ethical professional with supervisory and administrative

experience in automotive, telecommunications, and service industries.

Well developed communication skills demonstrated through extensive

customer service.

Works well on her own or as part of a team and excels at motivating staff

members.

Strong work ethic and leadership skills make a valued and integral part of

your organization.

Provide exceptional administrative support to peers and senior management.

Success streamlining office processes to increase efficiency and improve

service. Track financial data and accurately process customer payments.

Outstanding communication skills; continuously project a highly polished

professional image.

Defused stressful and emotional customers situations in a calm and

effective manner

Troubleshooted Customer inquiries and billing

Managed cashier office, hiring and training for new staff

Organized, manage and maintained an efficient filing system

Sales order & Invoice Processing-Tracking

Ordering/maintaining Office Supplies

Basic Accounting, cash handling, record keeping, reconciling expense

reports

Successfully responsible for service records management auditing, keeping

the company penalty free as assessed by three external agencies

Developed procedural, scheduling, statistical, analytical and developmental

reports

Maintaining call center statistics regarding inbound technical calls

Performance Reviews and team member training (15-30 staff)

Continual assessment of employee compliance regarding company policy and

procedure

Organized and wrote procedure manuals

Created databases for System Support Group and Telecommunications

Very strong customer service in supervisory and individual contributor

roles

Strong office administration and administrative assistant experience

Excellent organizational skills

Outstanding leadership skills,upbeat personality, excels at motivating

staff members

Strong work and business ethics, and strong team player

Quickly adapts to various data management systems

Intermediate to strong MS Office / Open Office on Windows, Linux, and Apple

OS

Frequently receive accolades from customers and employers alike including

employee of the month and employee of the year awards.

EXPERIENCE

McKinney BUICK GMC - Auto group

Service Cashier Customer Service- May 2008 - November 2012

Bank Of America - Part time (Rose International) - December 2010 - March

2011

Block Busters - Part time - May 2010 - December 2010

PASSIVE FIRE PROTECTION PARTNERS

Front office Coordinator and Sales - October 2006 - December 2007

COIT SERVICES

On Location Carpet Technician and Sales - August 2004 - July 2006

SHAWCABLE SYSTEMS

Assistant Supervisor /Technical Service Representative - Jan 2000-June

2003

TESSA MILLWORKS

Administrative Services - May 1997 - January - 1999

PEACE ARCH HOSPITAL / SURREY MEMORIAL HOSPITAL

Administrative Services / Help Desk / Telecommunications

Dec 1995-April 1997

EDUCATION

Compu College 1999-2000

* Microsoft Certified Professional

* Networking and Internet Systems Specialist (NISS) Diploma

COMPUTER SKILLS AND PROGRAMS

Microsoft Office (Access, Word and Excel), Open Office/LibreOffice

ADP,Microsoft, Linux

Extensive Data Entry; Financial Reporting; Database creation and

maintenance

"Wanted to pass on our thanks for choosing Lorelei as one of the team

trainers for project Edmonton.

Lorelei was a large part of the success! All this was done with a positive

attitude and obvious experience, thank you for sending your BEST!"

Dean Cummings Customer Care Supervisor Shaw Cable Systems G.P.

.

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