Buffy S. Spencer

**** *********** *****

Martinsville, Virginia 24112

acai3f@r.postjobfree.com

276-***-****

Objective: Customer Service Representative; Shipping and Receiving; Order Fulfillment

Associate through Data Entry and/or Pick/Pack

Summary of Qualifications:

• Adept at problem-solving, researching, and resolving issues

• Excellent customer service, communication, and computer skills

• Efficient with picking/sortation and packaging skills

• Proficient with multi-tasking – internet navigation – Typing 33 WPM

Work Experience:

Debbie’s Temporary Staffing, Martinsville, Virginia – 7/2013 to 10/2013

• Warehouse Order Fulfillment

Use batch sheet to select and pick items from inventory, assuring with accuracy and select

appropriate shipping products to pack customer items to fulfill client orders.

K-Mart, Martinsville, Virginia – 4/2010 to 8/2010 and 2002 to 2003

• Sales Associate

Select appropriate department items to unpack, sort and display in Men’s, Women’s and

Children’s clothing departments.

Also assisted customer with item questions, locations and selection as needed.

• Customer Service Representative / Switchboard Operator

Answered inbound calls, assisted customers with store inquiries and directed customers to

appropriate department.

Hanes Brands, Martinsville, Virginia – 2007 to 2008

• Warehouse Order Fulfillment

Picked garments according to batch or sorting sheets to prepare, pack and ship to customers.

Also built store displays and shipping boxes, as needed.

Accretive Commerce, Martinsville, Virginia – 2005 to 2006

• Data Entry / Customer Service Representative

Placed customer online orders through use of data entry and inbound calls.

Assisted customers with inquiries and/or complaints about orders, in order to replace, revise or

cancel an order to customer satisfaction.

Bassett-Walker, Martinsville, Virginia – 1992 to 1999

• Warehouse Clerk

Used 10 -key and data entry to input batch sheet order information into computer system, to

assure correct order and delivery of the item quantities.

Ordered and received shortages of items from packing orders

Received order prep tickets and delivered prep/pack orders to warehouse workers.

Education:

National College, Martinsville, Virginia – 2003 to 2006

Certificate – Pharmacy Technician

Certificate – Medical Office Specialist

Martinsville Senior High School, Martinsville, Virginia

High School Diploma

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