Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Brockton, MA
Posted:
October 26, 2013

Contact this candidate

Resume:

EXPERIENCE Over Thirty years experience in Information Systems within

IN BRIEF iSeries, AS/400 and System/38 environments. Involvement in

every phase of the development life cycle from functional design

through implementation, as well as Project Management.

Applications knowledge includes Manufacturing, Distribution,

Financial, Supply Chain, eBusiness, and Retail. Strengths

include user design, program analysis, and technical knowledge.

Excellent oral and written communication skills. Possess strong

commitment to team environment dynamics with the ability to

contribute expertise and follow leadership directives at

appropriate times.

EXPERIENCE

Apr 2011 PartyLite, Inc.

Through

Present Lead Systems Analyst/Manager

Responsibilities include system design, problem determination,

project management, detailed technical specifications,

documentation, test plans, and implementations. All assignments

are done for North America, Europe, and Australia for both their

internet-based Order Entry Systems and iSeries based back-end

systems. Also responsible for two LANSA Developers.

Sept 2010 ManPower Professional

Through

Apr 2011 Sr. Advanced Software Engineer

Contracting as a Sr. Advanced Software Engineer for a

Manufacturing company located in Cranston, RI. Responsibilities

include project design, detailed functional specifications and

documentation, programming, testing and implementation. Last

major initiative was an enhancement in the Advanced Order Entry

system to improve customer shipment consolidation. All work was

performed on an iSeries utilizing RPGIII, RPG/400 and RPGIV.

Oct 1998 STAPLES, INC. Framingham, MA

Through

Mar 2010 IS Consultant (May 2003 to Mar 2010)

Transitioned from management into an individual contributor

position. Involved in the creation of the Enterprise

Architecture environment for the iSeries utilizing RPG IV and

ILE. Also was the designer and Tech Lead for the CMSD project

which was an interface between the North American Order Entry

and Delivery systems and an external Open Systems package

(Sterling Commerce), as well as numerous other Transportation

department initiatives, all done in RPG IV and ILE.

IS Manager (Mar 2000 to Apr 2003)

Promoted to IS Manager in March of 2000. Was responsible for 5

senior level Programmer/Analysis's as well as 3 contract

programmers. Tasks included managing the day-to-day operations

of the Canadian Catalogue Order Entry and Delivery business,

project management, systems design and general support.

Principal Programmer/Analyst (Oct 1998 to Feb 2000)

Hired as a Principal Programmer/Analyst after consulting with

Staples for one and a half years. Responsible for Y2K

conversions, a major JDA software upgrade, as well as normal

design, programming, and support of the Canadian Catalogue Order

Entry and Delivery Business utilizing RPG/400.

July 1992 CHICKERING BUSINESS SERVICES, Raynham, MA

Through

Sept 1998 Senior Technical Consultant

Contracted as a Principal Programmer/Analyst for a retail

company's North American Order Entry and Catalog Division.

Responsibilities included design, analysis, coding, testing, and

implementation using RPG/400.

Contracted as a Senior Systems Analyst for a Marketing Database

Management company. Responsibilities included design,

programmer guidance, testing and implementation follow through.

Contracted as a Senior Programmer/Analyst for a manufacturing

company. Responsibilities included business analysis, detailed

specifications and programming in RPG/400. Analysis required

meetings with upper user management. Projects included

streamlining processes and programming efficiencies.

Mar 1984 PARAMOUNT CARDS INC., Pawtucket, RI

Through

July 1992 Programming Manager (Oct 1985 to July 1992)

Managed a staff of 4 Programmer/Analysts. Assisted the MIS

Director in the day-to-day operations of the department. Acted

as the backup to the PC Specialist. In addition, maintained the

following systems: Order Entry, Inventory, Sales Analysis, MRP,

Production, Billing, and Accounts Receivable. Was also

personally responsible for the migration from a System/38 to an

AS/400 environment as well as migrating the programming staff

from RPG III to RPG/400.

Programmer/Analyst (Mar 1984 to Sept 1985)

Was hired as a Programmer/Analyst in March, 1984. Promoted to

Programming Manager in October, 1985. Supported approximately

30 PC's throughout the Company utilizing Lotus 1-2-3, dBASE

III+, Q&A, and PC Support. Wrote an Order Entry System,

replacing a manual system, which reduced order entry time from

hours to minutes. Worked with consultants for interfacing a PC

based Stock Control System with the S/38's Order Entry System.

All programming was done in RPG III

July 1983 RTC SYSTEMS, North Attleboro, MA

Through

Feb 1984 Programmer/Analyst

Rewrote manufacturing software based on the universal needs of

manufacturing companies in order to minimize system tailoring.

Improved screen designs, tested and debugged programs. Also

rewrote Payroll package to make it more universal.

Mar 1983 HIT OR MISS CORPORATION, Stoughton, MA

Through

July 1983 Programmer/Analyst

Enhanced the retail Price Control Reporting system. Assisted in

the development of a multi-company project, to add Chadwicks of

Boston to the revised programs to accommodate this acquisition.

Mar 1981 PRINCESS HOUSE, INC., North Dighton, MA

Through

Mar 1983 Programmer/Analyst

Maintained programs in the following application systems:

Accounts Receivable, Sales, Payroll, Customer Service, and

Inventory. Converted the Accounts Payable system from the IBM

S/3 to the System/38 General Ledger.

HARDWARE iSeries, AS/400, IBM S/38, IBM S/3 Model 15D, IBM 370, various

PC's

SOFTWARE RPG IV, ILE, RPG/400, RPG III, RPG II, COBOL, SQL, Microsoft

Office Suite

EDUCATION

April 2013 PMP Certification, valid through April 2016 (PMP Number 1596850)

Mar 2001 IBM Certified Specialist

AS/400 RPG IV Developer

Aug 1982 IBM, Waltham, MA

Attended System/38 Implementation courses

Sept 1979 BRISTOL PLYMOUTH TECHINICAL INSTITUTE, Taunton, MA

through Courses included: RPGII and COBOL, both lab and theory, Business

June 1981 Mathematics, English and Accounting

REFERENCES Available Upon Request



Contact this candidate