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Sales Quality Assurance

Location:
Smyrna, GA
Posted:
October 24, 2013

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Resume:

Michael T. Duncan Phone: 678-***-****

**** ******* ******* ** acafkj@r.postjobfree.com

Lilburn, Georgia 30047

Business Development / Sales

Top performer of technology solutions sales. During the last 18 years I have succeeded in every level,

with responsibility for sales strategy development, cold calling, competitive analysis, revenue planning,

forecasting, contract negotiations, and project management. I am highly skilled in decision-making,

written communication, organization and analysis of data, evaluation of solutions, selection of optimal

approaches and closing the deal. I command strong and sensitive interpersonal skills, highly motivated,

self-starter, results oriented, quick learner and a team player.

My immediate career goal is to find a successful company where I can apply my business acumen and

become a valued team member. Long-term, I will advance into a high-level role as a driving force for

company success.

Business Skills

Business-to-Business Sales

Prospect Qualification

Executive Level Presentation

ROI Analysis

Customer Relations Development

Strategic Sales Process

Channel Sales Management

Funnel Management

Proficient in all Microsoft Business Applications

Total Communications Analysis

RFPs and Contracts

Professional Experience

Peachtree Technology Solutions, Inc. Atlanta, Georgia (April 2003 - Present)

VP of Operations/Sr. Sales

Peachtree Technology Solutions, Inc. is a metro Atlanta based interconnect providing traditional and

VoIP communications solutions and Digital Surveillance systems. My primary focus is developing clients

for voice over internet protocol solutions, digitals surveillance and access control systems and low

voltage voice/data/video infrastructure wiring.

US Communications Group, Inc. Alpharetta, Georgia (February 2002 - April 2003)

Senior Sales Analyst

US communications is a traditional telephony hardware interconnect.

Oversee growth strategies including product development, market awareness, and profitability

Foster lead generation through networking alliances, cold calling and trade shows.

Sold Nortel, Avaya & Vertical business solutions, Voice & Data Infrastructure solutions.

Stevens Communications, Inc. Atlanta, Georgia (September 2000 - Jan 2002)

Senior Account Executive

Stevens Communications sells, implements and supports call center, recording, quality assurance,

workforce scheduling and performance analytics applications.

Responsible for identifying and assessing a prospective clients current products and processes to

uncover specific business issues.

Created profitable solutions targeting those business issues.

Utilizing tools such as, ROI worksheets and executive summaries to justify the financial

investment proposed.

Explain and quantify how products such as Workforce Management Software, Quality

monitoring and call logging, Web based e-learning programs and Unified Messaging could provide

functionality that save time, money and employee turnover.

Business Telephony Solutions, Inc. Norcross, Georgia (August 1998 - September 2000)

Director of Sales

BTSI is a metro Atlanta based telecommunications hardware inter-connect.

Responsible for sales, market awareness and partner development

Managed direct sales force

Produce and maintain sales forecast.

Key Account Relationship Management

Assist sales team members prepare proposals for client presentations.

The Service Group, Inc. Lilburn, Georgia (December 1994 - August 1998)

Outside Sales

The Service Group sells and services business telephone and voice mail systems. Their main focus is the

small office environment, providing both hardware and low voltage cabling solutions.

Developed managed network lead group

Maintained $40K monthly quota

Developed and implemented new proposal format

Other Achievements & Organizations

1990-1994 - US Navy, Interior Communications Electrician 3rd Class Petty Officer, Honorable Discharge

State of Georgia, Construction Division of Electrical Contractors, Low Voltage license holder

**References available upon request



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