Marlena P. Bryan

**** ******** *****

Morristown, TN 37814

423-***-****

acafaj@r.postjobfree.com

OBJECTIVE:

Seeking to obtain a responsible position in Human Resources that provides

significant challenge to my diverse abilities and will utilize my extensive oral and

written communication skills.

HIGHLIGHTS:

Self-directed, achievement-oriented independent professional with 15 years

experience in customer-focused and relationship-driven organizations.

Ability to quickly establish rapport and productive interactions with clients

and staff.

Goal and detail oriented with the ability to multi-task as well as highly skilled

time management.

• Articulate, enthusiastic, resourceful and dedicated with proven ability.

Excellent interpersonal and team skills

EDUCATION :

Bachelor of Science in Organizational Management, May 2006

Tusculum College - Greeneville, TN

SKILLS:

Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Outlook),

PeopleSoft, HRIS, Lotus Notes, and KUB’s internal HR Workflows.

EXPERIENCE:

Manpower, Morristown, TN

Staffing Specialist 2013 to present

Deliver outstanding customer service to customers and associates by

matching skills of associates to customer needs.

Proficient use of Manpower’s Direct Office System

Interview and test applicants using Ultradex to evaluate their qualifications

for assignments.

Obtain and utilize detailed assignment information from customers to

provide effective customer service.

Fill customer work orders with qualified associates.

Monitor associate attendance and performance

Coach, counsel and troubleshoot both associate and customer issues to

resolve problems or complaints and ensure quality performance and job

satisfaction.

Answer telephone to provide desired information for customers and

associates.

Maintain customer records as needed to ensure completeness and

accuracy.

Weekly payroll for two corporate accounts.

Knoxville Utilities Board

Business Management Associate 2008 to 2013

Organize and facilitate KUB’s annual Business Education Series

(provided to those employed three (3) years or less).

Help to facilitate and coordinate program needs for Austin-East High

School’s Teenwork Program.

Provide all phases of recruiting for transfers, full-time, part-time, temporary,

and student employees (including creating job postings, screening

applications, consultations with hiring departments, collection of FCRA

documentation, initializing background checks and employment offers).

• Conduct and facilitate both initial and panel interviews with members of

hiring departments.

Collect and maintain KUB recruitment data for temporary agencies, including

temporary employee contracts.

Create and analyze equity analysis spreadsheets for department managers

to ensure adequate salaries for new employees.

• Research and provide information to KUB’s Learning Center for CEU credit

opportunities for current employees.

Maintain events spreadsheet for upcoming Career Fairs.

Provide on-boarding for all new employees.

Organize and maintain KUB’s Student Program, including maintenance of

student database and consultations with student appraisers.

Support employee relations, new policy efforts and implementation of

standard operating procedures (SOP’s).

Consistently exceed all communication efforts with Management and team

leads to ensure company needs and standards are met.

Maintain the highest degree of confidentiality for 900+ employees as well as

potential KUB employees.

Maintain excellent customer service while operating the switchboard and

greeting current KUB employees, retirees and potential employees.

Provide career counseling to existing employees.

Provide Timekeeper support for Human Resources and Compensation &

Benefits department.

• Additional duties as needed.

Walters State Community College, Morristown, TN

Career Center Assistant 1999 to 2008

Generate reports that show growth of participants entering into Career

Center and partnering programs; 2,500+ participants per month.

Assist 1,000+ participants with career guidance resources and

employment opportunities.

Assist in establishing 300+ productive employer relationships through daily

interactions to identify and meet the needs of community and economic

development.

Effectively analyze purchase requests for supplies and travel arrangements

Computer with proficiencies in Microsoft XP, windows, access and excel

Assist with intake/Processing of OJT applications

Provide case management/individual counseling to OJT applicants

Entry of participant information into WIA program database

Maintain regular communication with employers to update applicant files as

needed

REFERENCES:

Available upon request

Contact this candidate