Jason D. Franzo

Brooklyn NY

718-***-****

acaeit@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly detail oriented, organized, highly analytical and creative

Information Technology Professional with experience and expertise in the

following areas:

EDI(Development/Maintenance and Support), All aspects of Data

Management(Entry, Validation, mapping), Computer Programming, Project

Management, Business Representative, Technical/Application Support,

Software Analysis, Customer Service, Client Services, troubleshooting,

QA/Testing, problem solving, Providing Training, Creating/Maintaining

Documentation, Help Desk, Business Analysis

Employed in many diverse industries such as, Freight Forwarding and

Logistics, Retail, Manufacturing, Wholesale Distribution

Accomplishments

Saved company thousands of dollars by not accepting the band aid approach

to support issues and therefore dedicated myself to finding root causes and

to ultimately permanently fix

Proven track record of Support and Customer satisfaction. Promoted to main

point of contact for all Business and Customer needs

Was able to provide visibility for thousands of EDI file transmissions

reducing time and money otherwise spent for files thought to be lost

Created better training methods which resulted in reduced errors and

increased productivity

Established strict test procedures to help eliminate or stop future

problems for which could've been avoided thru better testing/QA

Utilized my Project Management skills to get control of projects which were

never meeting the completion deadline, ultimately increasing productivity

and saving the company thousands of dollars

Technical Skills

User Applications: MS Word, Excel, Outlook, Access, PowerPoint, Visio, MS

Project, Support Magic

Web Development: HTML, Java Applets and JavaScript. System Applications:

SAP SD,MM Module

Operating Systems: Windows, UNIX, AS400, SQL, Universe, Unidata, Vmark

Languages: ABAP, Visual Basic, C, Business Basic, Perl EDI: Gentran, X12,

EDIFACT, XML

PROFESSIONAL EXPERIENCE

Current - Delta Enterprise(Mfg. Whls Distr)

Mar 2012 to Present

Support and maintain the Blue Cherry Application

(setting up control tables, processing EDI transactions, general day to day

monitoring)

Provide Support and troubleshooting to our Blue Cherry user community

Support and maintain our EDI software(Gentran, Evision/Tie)

develop/enhance maps

configuration(partnership profiles, batch processing, generating reports)

full life cycle testing of maps

Interface with GXS, 1Sync so to satisfy requests to upload our Product

information

Work with our EDI Customer's(Target, Toys R Us, Walmart edi) and or our

communication provider Inovis(GXS) to resolve EDI related issues

Work with our 3PL provider in providing support issues(such as missing EDI

900 series documents, request for UCC 128 Label enhancemnts, working on

resolving chargeback related issues)

interact with our 3rd party(CGS) EDI and Blue Cherry application provider

for development and resolving issues that are impacting our business

manage the projects given to them

coordinate and participate in the testing

approve enhancements for Production

Spring Systems(EDI 3rd party provider)

Feb 2011 to Mar 2012

Provide the EDI services needed for small/midsize companies to compete with

Retailers

Support Industry standard shipping documentation(UCC 128 Labels, Packing

Slips etc..)

Support Clients individual business requirements and act on there behalf

utilizing Web Portal or providing Warehouse Services to fullfill there

Retailers requirements

Work with GS1 on behalf of clients to establish UPC Prefix

Created test plans and coordinated/participated in all testing phases

. Coordinated various EDI testing between us and Major Retailer.

. Implemented daily testing procedures between us and the Major

Retailer according to a Test Plan that I worked to develop.

. Reviewed outcome of the EDI Tests to ensure everything processed

correctly according to Test Plan, if not then take action.

Transmit 846 EDI Inventory feeds

Log all support emails and determine the billable rate to be charged back

to client

Provide support and problem resolution

Review daily EDI transmission to ensure EDI is being sent and acknowledged

successfully, if not then determine what is the issue and follow up to

resolve

Provide Consulting/PC Training To Individuals

Jan 2009 to present

. Provide consulting and PC Software knowledge on various applications

such as Word and Excel.

. Demonstrate basic essentials of the integration between

Hardware/Software.

. Explain the role that E-mail serves in our daily lives, utilizing

Outlook.

. Provide an in-depth background of the Internet and how to navigate

thru cyber space.

EMO Trans(Freight Forwarding and Logistics)

May 2008 - Nov 2008

Project Manager/EDI and AES Compliance

Primary Project Management role with proven track record of successfully

managing projects from inception to completion

Responsible for coordinating various Business/Technical groups so to

establish Project Deliverables and Timelines as well as assign Project

Deliverables ownership

Created test plans and coordinated/participated in all testing phases

Coordinate meetings to provide project visibility and status

Monitor and take action if needed to make sure project timeline stays

on track

Support and mange an interface that provides daily file transmissions to

Customs/Census

Map and build EDI transactions from our system Database

EC Infosystems, Garden City, NY (Contractor)

Aug 2006 - Feb 2008

Company Provided EDI Services To Deregulated Energy Marketers

. Worked for an EDI/Electronic Commerce firm which provides full range

of services to its Customers in De-Regulated Energy Market.

. Provided support and training to our Operations Dept.

. Provided support and training to our Production Support Dept.

. Established EDI Partner relationships within Mercata EDI Software.

. Established EDI Communication Connectivity.

Created test plans and coordinated/participated in all testing phases

. Coordinated various EDI testing between Major Utilities .ex (Con

Edison) so to certify our Customer with the Utility.

. Implemented daily tests between us and the Major Utilities according

to an Established Test Plan.

. Reviewed outcome of the EDI Tests to ensure everything processed

correctly according to Test Plan, if not then take action.

. Responsible for establishing in the Production environment new

customers.

. Monitored Customers to ensure information is being exchanged between

us, Customer and Major Utility.

. Supported Customers Questions, Inquiries etc.

EDUCATION: Bachelor of Science in Computers and Business

1987 - 1991

College of Staten Island

REFERENCES: Available upon request

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