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Customer Service Manager

Location:
Grand Rapids, MI
Posted:
October 21, 2013

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Resume:

JACOB D. SMIES

**** **** **. **

Caledonia, MI **316

616-***-****

acacx3@r.postjobfree.com

OBJECTIVE

Obtain a challenging leadership position applying creative problem solving and superior

management skills with a growing company to achieve optimum utilization of its resources and maximum

profits.

EDUCATION

CALVIN COLLEGE, Grand Rapids, Michigan

Bachelor of Arts in Business with a concentration in marketing May 2011

WORK EXPERIENCE

SOURCE DISTRIBUTION INC., Grand Rapids, MI June 2011-Present

Operations Manager

• Improving the processes and policies in support of the companies mission

• Handle incoming sales orders as well as invoices

• Manage 4 employees by assigning tasks and resolving upcoming concerns

• Modify consistently the functionality of particular product for customers’ needs

• Support information flow, management, business process, and organizational planning

• Responsible for the treatment of all product from the time it arrives

CASCADE CEMENT CONTRACTORS, Grand Rapids, MI June 2002-May 2011

Concrete Operator/Laborer

• Poured commercial and industrial concrete foundations

• Operated heavy machinery

• Responsible for completing jobs with no supervision

• Organized daily tasks with crew and maintaining safety on jobsite

NAI WEST MICHIGAN, Grand Rapids, MI September 2009-May 2011

Property Management

• Maintained multiple industrial properties on a weekly basis

• Ensured building exteriors and landscape were in exceptional condition

• Worked independently with no supervision

APPLE TREE LEARNING CENTER Grand Rapids, MI February 2010-March 2010

Marketing Intern

• Conducted demographic research on education and daycare

• Analyzed program structures of competitors

• Developed a marketing plan based on analytical research

• Worked independently with little instruction

SKILLS AND EXPERIENCE

Class A CDL

Capable to do repair and maintenance on all types of machines and equipment

Having excellent customer service skills

Maintaining onsite communications with customers

Able to work independently or as a team member

Resilience and persistence

Strong negotiation skills



Contact this candidate