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Admission/Marketing Director

Location:
Savannah, GA
Salary:
82,000
Posted:
October 21, 2013

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Resume:

Jacques Joseph

** **** ****** ****** 912-***-****

Brunswick, GA 31525 acach1@r.postjobfree.com

PROFESSIONAL Accomplished, resourceful management

professional with an MBA and 15 years experience

SUMMARY delivering strong results in complex healthcare

environments. Career highlights include directing operations

in MR/DD Centers and an Alzheimer's Unit as well as managing

$50K to $1.5MM budgets and directing marketing department in

longterm care system. Dedicated to responsive patient,

family and staff, and approched all service issues with

patience, flexibility, a sense of urgency and a soothing

manner.

1. Consistently demonstrate practical yet imaginative

approach to process improvement, workflow management and

cost reduction.

2. Highly effective in working constructively with people

across all functional areas.

1. Strong team builder and coach, skilled at inspiring

confidence, leading by example and building loyal teams

committed to quality and responsiveness.

2. Uncompromising commitment to performance excellence with

an ardent bias for action. Thrive in fast-paced

environments, readily adapting to evolving service and

support challenges.

PROFESSIONAL Nursing Home Administrator FL.Licence #: NH 5463 / GA

Licence #: NHA005545

CERTIFICATIONS Alzheimer Training #NH 1454

PROFESSIONAL Woodland HealthCare & Rehabilitation, Midway, GA.

10/2012 - Present

EXPERIENCE Admission/Marketing Director

Established a highly referral program for the center and

held accountability for marketing practice activities,

budget adherence and personnel management.

Key Accomplishments:

3. Screening all potential residents with Managed Care,

Medicare and Medicaid entered into the building in

accordance with the billing codes, diagnosis codes, and

level of care..

4. Managed the safety awareness program and customer

service program for the entire building

5. Directed the facility's referral, admission process, and

completed all admission paperwork.

6. Conducting tours of the facilty and created a back-up

group

7. Played the role of public relation for the facility

(Maintained positive relations with families and the

community as a whole).

Southeast Georgia healt System, Brunswick, GA.

06/2009 -10/2012

Laboratory Dept Supervisor

3 years

Supervised, trained, and supported staff and worked closely

with laboratory manager to provide leadership in the

department

Delivered efficient, responsive customer and nursing support

in high-volume laboratory with patients of all ages.

Performed venipuncture and skin procedures and assisted

staff with specimen collection/transport and supplies

acquisition.

HCS/Gateway Behavior Health Services, Brunswick, GA 12/2006

- 12/2008

MR/DD Center Manager, Glynn & Camden Counties 2 years

Responsible for all administrative and day-to-day operations

of two (2) centers supporting the well-being of 168 mental

health patients, encompassing $300K budget, personnel,

programming and customer service. Developed and managed

MR/DD training programs for mental retardation and

development disability clients. Investigated and resolved

complaints or suggestions from patients, families and staff.

Key Accomplishments:

8. Recruited, trained and retained a high-performing

support staff of supervisors and social service workers.

9. Standardized operations across counties and instilled a

culture of ownership and accountability, improving work

quality by 30% in the first 7 months.

10. Brought both the family and staff together to more

effectively monitor patient's care.

11. Raised employee morale by establishing job descriptions,

policies/procedures and training programs; saved $1500

per week in agency staffing.

12. Exemplary leadership resulted in 2 promotions within one

year of hire.

Sea Island Resort, Sea Island, GA 06/2005 - 07/2006

Steward Manager 1 year 1 month

Supplied leadership and oversight of full service restaurant

with 2 bars. Produced winning results by revitalizing staff

and optimizing the guest experience. Prepared and cost-

effectively administered $1.5MM budget.

Key Accomplishments:

13. Assumed control of function with a budget deficit and

developed strategy that saved company $.5 Millions.

14. Built, trained, coached and rewarded a cohesive,

customer-focused staff that routinely exceeded service

standards, ensuring repeat business.

15. Collaborated with company management to establish,

measure and monitor short- and long-term goals.

HCR Manor Care, West Palm Beach, FL 03/2003 - 04/2005

Admission/Marketing Director 2 year 1 month

Established a highly referral program for the center and

held accountability for marketing practice activities,

budget adherence and personnel management.

Key Accomplishments:

16. Screening all potential residents with Managed Care,

Medicare and Medicaid entered into the building in

accordance with the billing codes, diagnosis codes, and

level of care.

17. Directed the facility's referral, admission process, and

completed all admission paperwork.

18. Conducting tours of the facilty and created a back-up

group

19. Played the role of public relation for the facility

(Maintained positive relations with the community as a

whole).

Laboratory Corporation of America, West Palm Beach, FL

06/2000 - 03/2003

Customer Service Coordinator 2 years 9 months

Ensured rapid resolution of any issues with blood collection

or results for physicians and patients, requiring close

partnership with multiple departments. Supervised day staff

and enforced customer service standards. Coordinated patient

satisfaction monitoring program.

Key Accomplishments:

20. Achieved all quality, quantity and time standards in

responding to 200+ calls per day.

21. Dramatically improved customer service by preparing and

analyzing monthly survey data, identifying trends and

recommending corrective actions.

LANGUAGES Fluent in creole and French

TECHNOLOGY. MS Office Suite (Word, Excel, Access,

PowerPoint)

EDUCATION Kaplan University, Ft. Lauderdale, FL

Masters in Business Administration

Lynn University, Boca Raton, FL

Bachelor in Healthcare Administration



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