Jacques Joseph
** **** ****** ****** 912-***-****
Brunswick, GA 31525 acach1@r.postjobfree.com
PROFESSIONAL Accomplished, resourceful management
professional with an MBA and 15 years experience
SUMMARY delivering strong results in complex healthcare
environments. Career highlights include directing operations
in MR/DD Centers and an Alzheimer's Unit as well as managing
$50K to $1.5MM budgets and directing marketing department in
longterm care system. Dedicated to responsive patient,
family and staff, and approched all service issues with
patience, flexibility, a sense of urgency and a soothing
manner.
1. Consistently demonstrate practical yet imaginative
approach to process improvement, workflow management and
cost reduction.
2. Highly effective in working constructively with people
across all functional areas.
1. Strong team builder and coach, skilled at inspiring
confidence, leading by example and building loyal teams
committed to quality and responsiveness.
2. Uncompromising commitment to performance excellence with
an ardent bias for action. Thrive in fast-paced
environments, readily adapting to evolving service and
support challenges.
PROFESSIONAL Nursing Home Administrator FL.Licence #: NH 5463 / GA
Licence #: NHA005545
CERTIFICATIONS Alzheimer Training #NH 1454
PROFESSIONAL Woodland HealthCare & Rehabilitation, Midway, GA.
10/2012 - Present
EXPERIENCE Admission/Marketing Director
Established a highly referral program for the center and
held accountability for marketing practice activities,
budget adherence and personnel management.
Key Accomplishments:
3. Screening all potential residents with Managed Care,
Medicare and Medicaid entered into the building in
accordance with the billing codes, diagnosis codes, and
level of care..
4. Managed the safety awareness program and customer
service program for the entire building
5. Directed the facility's referral, admission process, and
completed all admission paperwork.
6. Conducting tours of the facilty and created a back-up
group
7. Played the role of public relation for the facility
(Maintained positive relations with families and the
community as a whole).
Southeast Georgia healt System, Brunswick, GA.
06/2009 -10/2012
Laboratory Dept Supervisor
3 years
Supervised, trained, and supported staff and worked closely
with laboratory manager to provide leadership in the
department
Delivered efficient, responsive customer and nursing support
in high-volume laboratory with patients of all ages.
Performed venipuncture and skin procedures and assisted
staff with specimen collection/transport and supplies
acquisition.
HCS/Gateway Behavior Health Services, Brunswick, GA 12/2006
- 12/2008
MR/DD Center Manager, Glynn & Camden Counties 2 years
Responsible for all administrative and day-to-day operations
of two (2) centers supporting the well-being of 168 mental
health patients, encompassing $300K budget, personnel,
programming and customer service. Developed and managed
MR/DD training programs for mental retardation and
development disability clients. Investigated and resolved
complaints or suggestions from patients, families and staff.
Key Accomplishments:
8. Recruited, trained and retained a high-performing
support staff of supervisors and social service workers.
9. Standardized operations across counties and instilled a
culture of ownership and accountability, improving work
quality by 30% in the first 7 months.
10. Brought both the family and staff together to more
effectively monitor patient's care.
11. Raised employee morale by establishing job descriptions,
policies/procedures and training programs; saved $1500
per week in agency staffing.
12. Exemplary leadership resulted in 2 promotions within one
year of hire.
Sea Island Resort, Sea Island, GA 06/2005 - 07/2006
Steward Manager 1 year 1 month
Supplied leadership and oversight of full service restaurant
with 2 bars. Produced winning results by revitalizing staff
and optimizing the guest experience. Prepared and cost-
effectively administered $1.5MM budget.
Key Accomplishments:
13. Assumed control of function with a budget deficit and
developed strategy that saved company $.5 Millions.
14. Built, trained, coached and rewarded a cohesive,
customer-focused staff that routinely exceeded service
standards, ensuring repeat business.
15. Collaborated with company management to establish,
measure and monitor short- and long-term goals.
HCR Manor Care, West Palm Beach, FL 03/2003 - 04/2005
Admission/Marketing Director 2 year 1 month
Established a highly referral program for the center and
held accountability for marketing practice activities,
budget adherence and personnel management.
Key Accomplishments:
16. Screening all potential residents with Managed Care,
Medicare and Medicaid entered into the building in
accordance with the billing codes, diagnosis codes, and
level of care.
17. Directed the facility's referral, admission process, and
completed all admission paperwork.
18. Conducting tours of the facilty and created a back-up
group
19. Played the role of public relation for the facility
(Maintained positive relations with the community as a
whole).
Laboratory Corporation of America, West Palm Beach, FL
06/2000 - 03/2003
Customer Service Coordinator 2 years 9 months
Ensured rapid resolution of any issues with blood collection
or results for physicians and patients, requiring close
partnership with multiple departments. Supervised day staff
and enforced customer service standards. Coordinated patient
satisfaction monitoring program.
Key Accomplishments:
20. Achieved all quality, quantity and time standards in
responding to 200+ calls per day.
21. Dramatically improved customer service by preparing and
analyzing monthly survey data, identifying trends and
recommending corrective actions.
LANGUAGES Fluent in creole and French
TECHNOLOGY. MS Office Suite (Word, Excel, Access,
PowerPoint)
EDUCATION Kaplan University, Ft. Lauderdale, FL
Masters in Business Administration
Lynn University, Boca Raton, FL
Bachelor in Healthcare Administration