summary of qualifications

A Project Manager with two years of management work experience,

specializing in the planning, implementation, coordination, and

execution of large-scale international projects.

WORk Experience

Project Manager January 2013 - Present

Synaptyk, Inc., Services Department Atlanta, GA

. Managed a $5MM international onsite port-level network inventory

project at 204 Bank of America and Merrill Lynch sites and data

centers with 300K devices.

. Oversaw a $350K three-month inventory project across ten large data

centers with 20K devices in Singapore, Hong Kong, Malaysia, India,

China, and Japan.

Project Planning:

. Hired, trained, and managed three regional Project Coordinators

performing onsite management, scheduling, and employee travel booking.

. Performed scheduling risk analyses based on site size, location, and

regional safety and stability.

. Determined schedule feasibility by evaluating the amount of sites,

resource pools, and Technician experience.

. Hired and assigned seventeen Field Technicians across Europe, Africa,

and the Mid-East to meet client schedule expectations.

Project Execution:

. Maintained 97% data accuracy for each site inventory deliverable by

consulting Bank of America and Merrill Lynch Line of Business

Managers, Office Managers, and in-house IT.

. Led two weekly meetings with the client to report financial

changes, project issues, and site progress.

. Managed relationships with two vendors in Asia and Latin

America during daily communications and meetings.

. Oversaw thirty internal Field Technicians covering Europe, the Middle

East, and Africa.

. Reviewed and analyzed all client logical data from network scans and

compiled data analysis findings into site reports and distributed them

to three Project Coordinators for planning and preparation.

Monitoring and Control:

. Created monthly client invoicing based on site cost, charge backs,

and change controls.

. Reported project revenue, cost, status, and issues to upper-management

monthly.

. Reviewed, approved, and submitted all Field Technician's weekly

expense reports worth up to $3K.

. Created and administered monthly project budgets of between $100K and

$300K for up to 25 sites.

. Approved all monthly vendor budget requests of up $120K for

compensations, per diem, and travel expenses.

. Tracked all daily project expenses in MS Excel by reviewing

expense reports, wages, and travel receipts.

. Reviewed fifty weekly client submitted schedules and change

requests and communicated results to the client.

. Re-forecasted weekly revenue and costs into an internal financial

tracker and forecast reports reporting results to upper-management and

client executives.

Project Coordinator February 2012 - January 2013

Synaptyk, Inc., Services Department Atlanta, GA

. Managed up to fifteen staff and oversaw ten high priority on-site

inventory projects worth a total of $1MM while ensuring adherence to

client time frames and data expectations.

. Created an international project schedule for 204 sites located in 48

countries.

. Trained twenty new Field Technicians online and internationally in the

field.

. Booked and coordinated travel and shipping arrangements for thirty

Technicians to ensure that staff, equipment, and uniforms arrived to

international project sites on time, under budget, and with minimal

risk.

. Oversaw schedules onsite in the UK, Ireland, Spain, Germany,

Costa Rica, Mexico, Hong Kong, and China.

. Reviewed all inventory data from completed sites, including port on

switch and floor device reconciliation,

router information, switches, PBX, servers, WAPs, VOIP, printers,

faxes, and workstations.

. Maintained a working proprietary Microsoft Access database of

inventory data for all Field Engineers.

. Developed a training program for all new Level I, II, and III Field

Technicians, Contractors, and

Subcontractors.

Field Technician October 2010 - February 2012

Synaptyk, Inc., Services Department Atlanta, GA

. Oversaw the gathering of devices and port level information for all

voice and data network assets at 150 domestic and international

regional offices, enterprise sites, and data center locations for Bank

of America and Merrill Lynch according to business process

specifications.

. Analyzed the projected site inventory and device locations at each

site.

. Ensured 97% data efficiency of onsite inventory of network equipment

such as routers, servers, switches, workstations, VOIP, PBX, and

printers.

. Maintained an FTB database for fifteen Field Technicians.

. Maintained working field databases in MS Access for Technicians

and reviewed database deliverables.

. Validated customer provided data exports including PBX reports, CDR

data, and switch dumps.

. Developed a standardized data collection and organization process for

Field Technicians which was

adopted companywide.

additional wORk Experience

Tutor / Mentor August 2008 - September 2009

AmeriCorps Atlanta, GA

. Provided weekly classroom instruction, guidance, and discipline for a

class of 80 international refugee children between the ages of ten and

eighteen from Africa, the Middle East, and South East Asia that were

displaced due to war, famine, and political instability.

. Fostered relationships between the local community, refugee families,

and the organization by visiting local community public schools,

attending meetings between the organization and the schools, families,

and communities, and by performing checkups at homes.

. Researched and identified resources, government benefits and

language courses available for refugee families.

. Secured employment opportunities for refugees.

Education

Master of Arts (M.A.), International Affairs and Diplomacy Graduated July

2011

University of London, School of Oriental and African Studies, London, U.K.

Upper Second, 2:1

Bachelor of Arts (B.A.), International Relations Graduated June 2008

Richmond, The American International University in London, London, U.K.

Minor: Political Science GPA: 3.40

. Internship: United Kingdom Houses of Parliament, January 2008 - July

2008

. Honors: $56K Dean's Scholarship Award for "High Academic Achievement"

academic projects

Diplomacy Training September 2009 - October 2010

. Trained for 80 hours while at the University of London with Members of

Parliament, Diplomats, and BBC correspondents in mediation,

negotiation, conflict resolution, media relations, and public

speaking.

Networking and Diplomacy Trip to Geneva, Switzerland April 2010

. Attended a week-long educational seminar in Geneva, Switzerland

with the United Nations High Commissioner for Refugees (UNHCR), the

World Health Organization (WHO), and the International Committee of

the Red Cross (ICRC).

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