Tammy R. Hathorn

770-***-****

acabpp@r.postjobfree.com

Summary of Qualifications

. Excellent communication and customer service skills.

. Ability to multi-task.

. Ability to work alone or as a team player.

. Personal experience in PC hardware setup, system upgrades, user setup,

and printer setup.

. Experienced and proven ability to teach/train others.

EDUCATION

Master of Information System Management

Keller Business School of Management, Alpharetta, GA

Currently enrolled

GPA 3.53

Bachelor of Science in Technical Management

DeVry University, Alpharetta, GA February 2011

GPA 3.81

Dean's List-Graduated with Honors

Associate of Arts in Information Technology

University of Phoenix, Phoenix, AZ January 2009

GPA 3.51

Dean's List

SKILLS/TRAINING

Email Platforms: Outlook, Outlooks Express, Gmail, Thunderbird, Eudora.

OS: Windows XP, Vista, 7 Professional, 8; some knowledge of

UNIX/Linux/Ubuntu; some working knowledge of Apple Operating Systems;

Android, Apple hand-held knowledge; various tablet knowledge (Nook, Kindle,

Xyboard, iPad)

Skills: Database Management, Technical Sales, Restaurant Management,

Customer Service, Call Center Technical Support.

Software: MS Office 2007 & 2010-Word, Excel, PowerPoint, Outlook, ADOBE

Photoshop and Acrobat.

SAP: Basic training courses

EXPERIENCE

IBBS Tier II Technical Support Agent August

2013-Current

. Call center for Internet and VoIP phone support.

. One-on-one interaction with customers.

. Trouble-shooting.

. Problem resolution.

. Email support.

. Contact with Businesses represented by employer.

. Higher level technical support.

. Scheduling Truck rolls for service repair.

. Equipment provisioning.

. Abuse call handling.

IBBS Tier I Technical Support Agent April

2013-August 2013

. Call center for Internet and VoIP phone support.

. One-on-one interaction with customers.

. Trouble-shooting.

. Problem resolution.

. Email support.

Tamosha, LLC September 2012-Current

. Set up a web-based business, specializing in unique gift items.

. Prepared inventory, complete with part numbers and descriptions.

. Update and maintain website with current specials and new products.

. Manage accounts for web hosting, domain name registration, and

business bank account.

. Manage tax documentation-Federal and State Tax IDs.

. Managing partner.

Mohawk Industries

September 2011-September 2012

Programmer Analyst I

. Work as part of Red Prairie team during implementation of Warehouse

Management Software.

. Work to develop skills in using the Red Prairie system and cleaning

interface error messages.

. Assist in researching problem areas between the Red Prairie WMS system

and the pre-existing AS400 system.

. Help end users with various problems.

. Review reports on problem orders.

Lynx Power System March 2004-

December 2006

Inside Sales

. Provided technical support for Distributors and Customers, assuring

they received what they needed in a timely manner.

. Communicated with Distributors, Customers, and Vendors regarding order

status and shipping information.

. Prepared professional quotes to Distributors and Customers for custom-

manufactured commercial propane/LP gas and Diesel generators based on

their submitted requirements.

. Performed research for the plant manager as required.

. Prepared purchase orders as required per sales orders.

. Maintain correct pricing on major and minor unit components in quote

books and in quote system.

As Administrative Assistant to plant manager:

. Prep incoming vendor invoices for submission for payment.

. Prepared outgoing invoices to customers.

. Reviewed time sheets to insure accuracy for plant manager's

approval.

. Retail Sale of Parts.

. Data entry on new inventory into Maxwell system.

. Transfer inventory from system to specific jobs.

. Scheduling shipping of completed generator units for customer

delivery.

. Assembly of technical/owner's manuals for generator units.

. Communicate both verbally by phone and via email with customers

and vendors.

Arby's Restaurant October 2001-

August 2002

Assistant Manager

. Supervise crew of up to ten team members.

. Run daily, weekly, and monthly reports.

. Opening/closing inventory counts.

. Cash drawer set ups, counting at open, shift change, and

closing.

. Transport daily deposits to bank when closing.

. Handle customer issues.

. Insure product going out was as it should be (hot, fresh, and as

the customer ordered).

Accomplishments

Managed document preparation to obtain UL2200 certification while with

Lynx Power Systems.

AFFILIATIONS

DeVry Alumni, University of Phoenix Alumni

[pic]

[pic]

Contact this candidate