Heinna Reyes Vea

*** ******* *** # ***

San Jose, CA 95117

408-***-****

acaagf@r.postjobfree.com

Objective: To secure a job position that will utilize my current management work skills and gain an

opportunity to learn additional skills.

Education:

• Santa Clara High School, Santa Clara, CA September 2003-June 2007

-FASA (Filipino American Student Association)

President 2006-2007

-KEY Club

Treasurer 2004-2005

Experience:

• Rosewood Sand Hill Hotel & Spa, Menlo Park, CA January 2010-Present

Front Desk/Reservation Agent

- Engaged in 5 star customer services to internal and external guest of the hotel.

- Has exceptional understanding of the Opera program

- Understands forecast reports, budget sales and daily rates structures.

Created reservations for Rooms, Restaurant, Spa and Salon for the hotel.

-Trained new/current employees on their daily duties and procedures

-Performed overnight audit duties for hotels rooms department.

-Assisted in Housekeeping, Spa and In Room Dining operations when needed.

-Basic knowledge in Birchstreet, Spa Soft, Open Table, Synxis, Digital Alchemy, Hot SOS and

Cendyn program.

• Jos. A. Bank, Los Gatos, CA January 2010- September, 2010

Third Key Holder

- Trained to have 100% customer satisfaction in measuring men suits.

- Basic knowledge of fabric and its different quality.

- Opened/Closed store as the manager on duty.

- Assisted on basic managerial decisions.

• Things Remembered, Santa Clara, CA April 2008- January 2010

Assistant Manager

-Engraved in store and outside items

-Managed sales goals for associates and managers.

- Created weekly schedules for employees

-Capable of training new and current employees.

-Carried on store manager responsibilities when manager was not present.

- Assisted in other locations within the district to train employees.

- Worked side by side with Store manager in hiring new employees.

• Gap Inc. Santa Clara, CA March 2008 – June 2008

Sales Associate

-Greeted and assisted all customer with excellent customer service

- Operated cashier

- Met daily goals within sales

• Java Town, Santa Clara, CA August 2006 – December 2007

Barista

-Made coffee and baked pastries

-Operated the cash register

-Created the work schedule

-Opened/closed the store

-Covered all supervisor responsibilities when the owner was unavailable.

Accomplishments:

• Coordinated Cultural Nights for over 200 people: 2005-2007

• Volunteered in organizing events for FYC (Filipino Youth Collation) in San Jose

• Volunteered with the KEY club for many community services throughout high school and after.

Highlights:

• Bilingual- English and Tagalog

• Demonstrates strong leadership skills

• Organized and demonstrates ability to meet deadlines

• Works well in a team

• Capable of handling multiple tasks

(References are available upon request)

Contact this candidate