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Manager Customer Service

Location:
South Houston, TX
Posted:
November 26, 2013

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Resume:

Juan E. Flores

713-***-****

**** ******* **

Houston, tx 77048

aca9ze@r.postjobfree.com

Highlights

Experience with operating and trouble shooting several machines such as fillers,

packers, and labeler's at Anhueser Busch for 10 years. Also worked the counter

in the Storeroom which included shipping, receiving, inventory, and customer

service. Volunteered to be a part of the emergency response team, safety team,

and employee engagement team.

Professional Experience

Anhueser Busch, Inc. 1/2003 to 10/2013 Houston,

Tx

machine operator- duties included operating and trouble shooting of can

filler, can packer, bottle filler, bottle packer, and bottle labeler machines

throughout the brewery. Also responsible for start up, product

changeovers and machine conversions, while maintaining high quality

standards in a safe manner. Also, 10 years of forklift experience to

bringing material to lines.

storeroom attendant- responsibilities included receiving, inventory, and

provided customer service for all employees to make sure they had their

tools necessary for their jobs.

Emergency response team- provided medical care to those who were

injured, responsible for all spills or Hazmat issues, and responsible for

safety concerns from all employees.

certified trainer- trained and evaluated employees for Jones Packer for 5

years. Ensuring that employees were compliant in safety, quality, and production.

Made sure that employees were aware and understood SOP's.

Joe Meyers Mazda 5/2002 to 8/2002 Houston, Tx

service consultant-

coordinated between mechanical technicians and parts manager to ensure

high customer satisfaction in adhering to their needs.

Motivated employees by pushing teamwork to accomplish team goals.

organized and delegated work orders for mechanical technicians.

verified receipts and customer invoices.

HEB Distribution Center 8/1997 - 5/2002 Houston,

Tx

Quality Assurance Inspector-

Inspected all perishable products to make sure that HEB specifications were

held to the highest quality.

Maintained strong communications with Category managers (buyers),

Warehouse managers, and Vendor representatives to ensure product

rotation and movement.

Used Word, Excel, CICS, IMS, and email daily to monitor product and rejects.

Warehouse operations-

order selector- accurately picked and prepared orders for shipment to various

stores while being safe and maintaining product in it's quality.

Loader- Loaded pallets into trailers using a pallet jack. Responsible that the

right product was shipped to the proper stores.

Lift Operator- responsible for bringing down full pallets of product into racks

so order selectors can pick items for stores.

Shipping Clerk- responsible for all loaders and product to each store. Double

checked loaders invoices and communicated with dispatch to make sure

all product was released on time.

Inventory Control- verified product accuracy daily and reported to warehouse

leader and QA personnel. Scrapped bad product to be release to Food

Bank and re-entered good product back in inventory.

Certified Trainer- Trained and evaluated employees on order selector,

Loader, Lift operator, shipping clerk, inventory control, and all heavy

machinery.

Coordinated Blood Drives. Career Day's, and participated in Junior

Achievement Programs while on the Leadership team in 2000. Only 5

employees at the Distribution Center were picked to participate in these

events.

United States Marine Corps 1/1993- 1/1997

Camp Lejeune, NC/ Okinawa, Japan

2nd Anglico, Camp Lejeune

Provided Marine Air Ground Task Force Commanders a liaison capability with foreign

area expertise to plan, coordinate, employ, and conduct terminal control of fires in

support of joint, allied, and coalition forces.

Maintained the maintenance and upkeep for Unit's HMMV vehicle and all radio

equipment by preventive maintenance and attention to detail.

38 jumps from different Air craft. Worked with elite units such as Navy Seals, Army

Rangers, British Royal Marines, and elite forces all over the world.

3rd battalion, 12th marines Okinawa, Japan

Provided communications by making sure that radio equipment and antennas were

well maintained and ready available for quick setups during exercises.

Reported to Master Gunnery Sgt. and Platoon commander while working as a unit

trainer. Responsibilities included maintaining files on all qualifications on each

Marine in Unit to make sure that all skills were maintained.

Education, Certifications, and Training

Ross S. Sterling High School 1988-1992 Houston, Tx

graduated in 1st quarter

participated in ROTC, baseball, and Track

Honors in Chemistry, Arithmetic's (Algebra, Geometry, and Pre Calculus)

United Stated Marine Corps 1993-1997 North Carolina/ Japan

radio operator course 1993 29 Palms, CA

Incidental Motor Vehicle Operations Course 4/1994 Okinawa, Japan

Meritorious Mast 3/94 Okinawa, Japan

Airborne School 11/94 Ft. Benning, GA

Navy/Marine Parachutist Insignia 10/95 Camp, Lejeune NC

Meritorious Mast 11/95 Camp, Lejeune NC

HEB Distribution Center 1997-2002

Leadership course 2000 Houston, Tx

Anhueser Busch, INC 2003-2013

Engagement and Leadership course 2005 Houston, Tx

ECA course 2006 San Jacinto College

Hazmat Course 2006 La Porte, TX

References

Richard Loson Manager 713-***-**** Anhueser Busch, Inc

Houston, Tx

Martin Hooper machine oper. 281-***-**** Anhueser Busch, Inc Houston,

Tx

Javier Aleman Parts Manager 713-***-**** Joe Meyers Mazda

Houston, Tx

Paul Rochford Manager 713-***-**** HEB Distribution

Houston, Tx

Rob Weeks Manager 713-***-**** HEB Distribution

Houston, Tx

Anthony Love Leader 800-***-**** USMC

North Carolina

Joseph Coffman Leader 267-***-**** USMC

North Carolina



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