Camille Gebur

*** *. ******* **. *** ***

Chicago, Il 60657

Professional Summary

Patient and empathetic with an extensive background in conflict resolution

and customer care.

Skills

Microsoft Office Managing and training

Retention and reactivation Multi-tasking

strategies Customer service

Competitive and strategic planning Presentations

Marketing and promotions

(traditional and online)

Work History

08/2013 to Current

Resident Manager

Investors Management & Marketing (Northern Plains Apartments)- Minot, ND

. updated and organized resident filing system to a more modern,

efficient system

. set up relationships with local contractors to ensure quick and

effective responses to resident complaints

. Showed vacant apartments to prospective residents.

. Processed resident credit and background application to determine

rental eligibility.

. Scheduled and completed lease signings and renewals with new and

current residents.

. Distributed all residents keys as well as garage door openers.

. Inspected apartment grounds and facilities to determine if maintenance

service or repairs were needed.

. Responded to residents' complaints or requests for assistance.

. Collected rent payments from residents.

. Responded to any resident disputes.

. Enforced lease contract rules (Parking, pet policy).

. Issued notices to residents regarding any lease violation or late rent

payments.

. Cleaned entryways/ hallways

. Processed all move out inspection and assigned work detail for

maintenance.

. Inspected apartments prior to new resident move in.

09/2012 to 07/2013 -

Attended school full time and worked partime ABTC Kennels

Student/ Assistant

06/2011 to 08/2012

Leasing Consultant/Assistant Manager

America's First Properties Management - Carbondale IL

. Met all monthly and quarterly sales goals. Increased our

apartment occupancy by 75% in a six month period.

. Assisted in managing a community of nearly [130] apartment

homes.

. Directed and coordinated marketing activities and policies

- advertised client properties on websites, through social

media, and in real estate guides.

. Delivered positive, effective sales presentations.

. Coordinated and participated in promotional activities each

month.

. Evaluated and recommended changes in rental pricing

strategies.

. Designed and implemented effective lease renewal programs.

. Handled customer complaints and apartment maintenance.

. Maintained a sufficient number of units so that they were

market-ready at all times.

. Followed up on delinquent tenants and coordinated

collection procedures.

11/2010 to 05/2011

Vacation Club Associate

Hyatt - Marion, IL

. Accommodated member's requests when booking

their vacation home and assisted them in navigating their

purchase by giving them detailed information on the club

rules and reviewed all options of their purchase.

. Reviewed account information and charges with owners as

well as collected any dues owed for their purchase.

05/2010 to 08/2010

Journalist

Daily Egyptian - Carbondale IL

. Wrote, edited and produced stories for multiple platforms,

including Internet and digital channels.

. Evaluated and followed up on news leads and news tips to

develop story ideas.

. Arranged and conducted interviews with individuals

knowledgeable about each story's subject matter.

05/2009 to 11/2010

Assistant to the Coordinator

Southern Illinois University - Carbondale, IL

. Managed office supplies, vendors, organization and upkeep.

. Assisted with event planning for business and social

events, including associated travel, scheduling, and other

logistical arrangements.

. Completed data entry, tracked resumes and maintained the

applicant tracking system.

. Answered and managed incoming and outgoing calls while

recording accurate messages.

. Opened and properly distributed incoming mail.

. Maintained a clean reception area, including lounge and

associated areas.

04/2009 to 08/2009

Editorial Intern

Crab Orchard Review - Carbondale, IL

. Reviewed all selected applicants work and corrected any/all

style, spelling, and grammatical errors.

. Provided feedback to all applicants on submissions status

for the magazine.

. Determined which applicants manuscript would be published

in the upcoming issue.

01/2007 to 05/2008

Guest Services Associate

Holiday Inn Express - Pekin, IL

. Greeted, registered and assigned rooms to guests of hotels

or motels.

. Made and confirmed reservations.

. Posted charges for rooms, food, liquor, or telephone calls,

to ledgers manually or by using computers.

. Verified customers' credit and established how the customer

would pay for the accommodation.

. Computed bills, collected payments and made change for

guests.

Education

Current

Business

Eureka College - Eureka, IL

2008

Associate of Science: Education

Illinois Central College - East Peoria, IL

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