240-***-****• email aca9us@r.postjobfree.com

DEBRA RIDLEY

**** ******** ***, ******* *******, MD •240-***-**** •aca9us@r.postjobfree.com

DEBRA RIDLEY

Summary of Qualifications

Strong written and oral communication skills

Completed assessments and intakes

Detailed oriented

Program Director

Organized

Case manager

Computer Skills (Microsoft Word/Excel)

Professional Experience

10/13/2012-04/15/2013

Coalition for the Homeless Washington, DC

Homeless Service Specialist

Interviewed applicants and recipients, using investigative interviewing techniques, made collateral

contacts to obtain information and verification required to determine initial and ongoing program

eligibility including: ACEDS, CATCH,AFDL, and HMIS.

Utilized the HMIS, ACEDS, CATCH, and AFDL, to document all verification efforts, participants’

progress towards their goals and services and resources provided.

Utilized data from wide variety of automated systems and government agency data cross matches, to

process applications for assistance and redetermination of eligibility including: ACEDS, CATCH,

AFDL and HMIS.

Performed the VWFRC Initial Assessment in HMIS, attached necessary documents, and entered

customer demographics into the system, created Household and Family entry date into HMIS.

03/12-08/12

Community of Hope Washington, DC

Rapid-Rehousing Case Manager

Conducted initial intakes and assessments on customers seeking rapid-rehousing services;

Conducted weekly home visits

Provided four to twelve month case management services

Assisted families with monthly budget and managing monthly expenses utilities bills, rent

payment.

Assisted families in potential housing opportunities as well as provided customer

information about the moving process

Maintained data and files, provided monthly reports

Maintained and update customer files in HMIS and other agency data base.

05/2008-05/2011

Hannah House Washington, DC

240-***-****• email aca9us@r.postjobfree.com

DEBRA RIDLEY

Program Director

Responsible for the overall delivery and planning of programming and activities in

accordance with the mission and goals of the organization.

Developed new initiatives to support the strategic direction of the organization.

Developed and implemented long term goals and objectives to achieve the successful

outcome of programming: developed a budget and operated plan to support program

Ensured programming actives operated within the policies and procedures of organization;

ensured that program activities complied with relevant legislation and professional

standards.

02/2007-05/2009

N Street Shelter Washington, DC

Case Manager

Provided individual case management for clients with MH/SA issues

Conducted intake and assessment process on new clients

Assisted clients in obtaining Social security cards, birth certificates and photo ID’s

Worked with clients on developing individual case plans

Provided weekly case management

Linked clients to community resources such as housing, mental health, and social services.

Completed weekly and monthly progress reports

Maintained and updated data in agencies data base

Education

05/2004

University of the District of Columbia Washington, DC

B achelor of Science (BS) in Social Work

240-***-****• email aca9us@r.postjobfree.com

DEBRA RIDLEY

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