Post Job Free

Resume

Sign in

Customer Service Manager

Location:
United States
Posted:
November 26, 2013

Contact this candidate

Resume:

R uth S. Vanderhoef

Sacramento, California, *****, 910-***-****, aca9u6@r.postjobfree.com

Personal Profile

My work experience does not reflect the career path, but I am willing to take the challenge. Also

obtain a position where I may utilize my education skills to its fullest potential for advancement, and

contribute to the growth and success of your agency.

Experience

MIDVALLEY TRANSPORT INC, April 2013-Present

Accountant/Payroll Manager: Responsible for truck driver’s payroll, balance accounts, handle the

accounting books, make invoices for all delivery. Maintain up-to-date billing system. Follow up,

collection and allocation of payments. Carry out billing, collection and reporting activities according to

specific deadlines.Maintaining thorough, well organized accounts receivable customer files. Process

adjustments.

FIRST SAMOAN CONGREGATIONAL CHRISTIAN CHURCH in SACRAMENTO, June 2000-Present

Pastor’s Secretary: working on the church website, assisting with church documents, answering

phones, creating annual church calendar, brochures, church minutes, agendas, etc. Also handled many

other positions in the church as youth church leader, youth secretary (2007 & 2009), youth president

(2010), youth treasure (2004 & 2013), Sunday School teacher (since 2008), etc.

NCO Financial Systems Incorporated, June 2012-September 2012

Call Center Collector: Communicate with consumers by telephone and approve written

correspondence to attempt to bring resolution to unpaid accounts. Provide thorough, efficient, and

accurate account updates on computer files for each call made or received. Demonstrate effective

skiptracing techniques by locating consumer contact information.

WIND Youth Services, October 2010 – November 2011

Shelter Staff: responsible for homeless youths. Also transporting them to the center in a timely

fashion. During graveyards, randomly doing bed checks that the youths are not trying to harm one

another or theirselves. Day shifts making sure that the youths obey the rules of the shelter, and if not,

giving the youths consequences for their actions. And if anything unusual occurs reporting it in the

communication log, so that the advocates will address the issue, when homeless youths return to the

center.

FDI Collateral Management Services, August 2007 - May 2010

Repossession Title Follow Up Agent: responsible for filling out Affidavits, re-titling cars ready for resale

at auction house, answering phones, filing documents, and making daily deadlines.

In-House Agent: once car titles are received, fill out title application/affidavits depending on the state,

so the car is ready to be auctioned out at the auction house.

Title Follow up Agent: responsible for filling out paper work, if the customer has moved out-of-state, if

the customer wants to sell car, if the customer has changed their marital status, or if there needs to be

changes made to the car title

Census Bureau 2010, April 2010 – May 2010

Census Worker: responsible for doing a census survey from a list of addresses that did not participate

in the census survey.

Healthy Start at Mc Clatchy High School, October 2007 – April 2008

Social Work Intern: provide assistance and advocacy for individual students when they suggest it, also

introducing additional counseling or extra help with local service agencies. Depending on the type of

case and the type of services that was needed, I would make home visits, make referrals for IEP

meetings, contact with parents, keep my meetings with the students consistent if needed. At the end

of everyday, I include every important note with each student in my case SOAP notes.

Consolidated Support Services/Commissary, June 2005 – October 2005

Day & Night Stocker: Assist customers with merchandise, stocking, rearranging merchandise, and

janitorial duties.

Sacramento City Community College, December 2002 – October 2004

Student Assistant: Assist students with class schedules; answer phones; retrieve and sort mail; file

student transcripts and other student documents; offer student services on computer programs and

office equipment.

Safe Credit Union, July 2001 – December 2001

Customer Service/Cashier: Assist customers with accounts; perform and verify customer payments,

deposits and withdrawals; open and close cash drawer; verify and balance cash drawer daily.

Food Source Grocery Store, January 2000 – July 2001

Customer Service/Cashier: assist customers; operate cash register; stock merchandise; issue money

orders; verify cash checks/coupons/personal checks; answer phones; inventory; balance drawer daily;

open and closing cash drawer; cashing checks within limits.

Education

California State University in Sacramento – Sacramento, California

Bachelor Degree, December 2008

Sacramento City College – Sacramento, California

Transfer, May 2006

Activities

Youth Leader, First Samoan Congregational Christian Church, Sacramento: August 1998 - Present

Democratic Party of Sacramento County: November 2009 - April 2010

Sacramento Pacific Islander Leadership Forum: January 2009 - April 2010

Volunteer Worker, Florin Rd Bingo: January 2003 – January 2007

Reference upon request



Contact this candidate