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Customer Service Management

Location:
Charlotte, NC
Posted:
November 26, 2013

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Resume:

WILLIS A. GLANTON

*** ******** **** *********, ** 28217 Mobile: 919-***-**** aca9qx@r.postjobfree.com

ACCOUNTANT / LOGISTICS/WAREHOUSE MANAGEMENT

PROFESSIONAL SUMMARY

Proficient with: SAP ~ Logistics ~ Warehouse Management Tools ~ Retail Inventory Tracking

CORE COMPETENCIES

Warehouse Logistics ~ SAP (7) ~ Database Management for Retail Inventory Tracking ~ Customer Service

Financial Reports ~ Organizational & Mentoring Training ~ Documentation & Tracking for Supplies

Accounting Services ~ Team Development & Leadership ~ Productivity & Performance Improvement

Project Management Assistance ~ Vendor Maintenance ~ Organization & Communication ~ C Level Reporting

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Science – Business Administration – Wingate University

Associates Degree – Accounting Management – Wingate University

Business Development, Computer Technology, Bookkeeping – St. Augustine’s University

CAREER TRACK

FRONTIER COMMUNICATIONS Sept 2012 – Nov 2012

Leader in providing communications & services to residential & business customers in specific markets

Inventory Control Analyst

Mid Level responsibility for managing daily inventory control for telecommunication devices, and services for

Frontier Communications. Specific duties included dock support, shipping, receiving, phone & email

communication, and working with all levels of management to ensure proper stock of retail materials were on hand at

all times. Filed, labeled, placed stock once received into the warehouse environment. Assisted with stacking

inventory (forklift), unloading, processed status reports, and answered acknowledgements for all requested orders that

were in route for delivery to the customer.

Key Achievements

Developed consistency in tracking all daily retail materials that arrived in warehouse by reviewing current

system in place by Frontier and offering best practices from previous warehouse experiences.

Maintained and applied knowledge of Microsoft applications as the use of these applications is in support of

the daily requirement to follow up with internal & external customers.

Ensured timely processing of payment authorizations as the standard agreement with customers is to work all

requests for service or parts delivery within a 48 hour period. Note any reason a request cannot be processed

within established agreement.

Acted as SME in quality, delivery, and inventory management tracking systems in warehouse environments.

Mandated and adhered to Good Manufacturing and Safety practices for manufacturing facilities.

RTI June 2011 – Sept 2012

An independent, nonprofit institute that provides research, development, and technical services to government clients

worldwide

Inventory Control Assistant

Maintained a perpetual inventory record of materials, equipment, supplies, and general stock for governmental

contracts. Under general supervision, this position required knowledge of purchasing, receiving, and the ability to

maintain specific inventory for specific clients at all times. Logged daily inventory and requests using spreadsheets,

specific government word processing tools, departmental calendars, and specific software designed for physicians &

researchers. Point of contact for all domestic and global employees for computer upgrades, exchanges, or to track

repair requests to equipment & ensuring items were returned or shipped out of the warehouse promptly.

Key Achievements

Developed and maintain a comprehensive working knowledge of SAP, MS Office and other technical programs

to successfully support the processes of the warehouse including keying requisitions, researching requests and

balancing outstanding requests with management reports.

Identified, prioritized, and recommended inventory process improvements by using 4Q methodology process.

Reviewed blocked request reports for upgrades for accuracy & resolving discrepancies with divisional

controllers.

Ensured timely and accurate input of data into the system to meet vendor terms and accounting month end.

Acted as subject matter expert for Inventory critical controls and policy compliance.

Consistently supported and assisted employees with updates on computer access requests.

Worked with Ad Hoc monthly reporting procedures for site controllers for shipments not received by customers.

NFI TRANSPORTATION Nov 1995 – Nov 2010

Leader in supply chain solutions, transportation logistics, warehousing, and distribution

Warehouse Associate

Processed worldwide receiving for IBM of computers and part returns utilizing SAP/R3 to ensure each part is verified

properly & documented prior to restocking shelves. Process manifest sheets for authorization before files were

marked complete. Responsible for loading and unloading freight as required. Prepared shipping documents and

assisted via forklift in securing merchandise within the warehouse. Assisted with security maintenance for all

inventory entering and leaving the warehouse.

Key Achievements

Developed and maintained a working knowledge of various versions of SAP/R3 and other technical programs

that supported inventory management.

Documentation of all logistical paperwork, logging into manuals and labeling all returned parts.

Cross trained in multiple warehouse operations as well as training of management in daily processes of the

warehouse responsibility

Acted as subject matter expert for warehouse logistics, program updates, training new employees, and policy

compliance.

Briefly assumed the role of shift supervisor as requested by management team leadership team.

TECHNICAL SKILLS

MS Office~SAP~Accounting~Bookkeeping~GEMS~Logistics~Training~Inventory Management ~Software~

Culinary Skills~ Landscaping~ Retail Tracking Inventory



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