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Administrative Assistant Customer Service

Location:
San Jose, CA
Posted:
November 26, 2013

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Resume:

Shelby Irene Mauldin

408-***-****

aca9qh@r.postjobfree.com

Executive summary:

I am an excellent administrative assistant with experience working in the

HR dept. and a staffing firm. I provided high-level administrative support

by conducting research and preparing statistical reports, calendaring,

travel arrangements and scheduling. I have excellent communication skills

and am very organized with an eye for attention to detail.

Professional Profile:

. Develop strategies and execute plans to achieve corporate results

through business analysis, action planning, effective communication

and consistent accountability

. Proficient in time management, MS Office, Scheduling/Calendaring,

internal/external follow-up while promoting customer excellence

. Detail oriented, self-starter, creative and energetic organizational

abilities

Education:

. Bachelor's Degree in Business Management

June 2014

o University of Phoenix, San Jose, CA

University of Phoenix, San Jose, CA

10/11-Present

Student

I am available for full-time work. The rest of my classes are online and

will not interfere with my work schedule.

Ultimate Staffing, Los Altos, CA

12/12-Present

On-Call Administrative Assistant

. Coverage for short-term administrative positions at a variety of large

companies that require immediate assistance.

. Updated organizational charts, processed expense reports, scheduled

meetings and conference rooms, greet visitors, security check in.

. Processed new hire forms and background checks, scheduled interviews,

sourced and recruit candidates for staffing agency.

. Organized HR office.

NetPolarity, Inc., Campbell, CA

2/07-9/11

Operations Specialist/Executive Admin

Operations

. Scheduled and calendared interviews of 20+ candidates daily

. Guides and facilitates the development and integration of programs

. Plans strategies and processes to meet business goals for

authorization, such as sourcing strategy for commitment of work

. Managed VMS program with sub vendors

. Coordinates and clarifies the analysis with business partners to

validate results and determine scope to meet long range business goals

and develop business

. Provides coaching and guidance to less experienced personnel

. Identifies risk and opportunity potential

. Presents plans to executive leadership to gain approval

. Managed office move of 60+ employees

. Managed contractor bids

Administrative

. Personal Assistant to the President and CEO

. Calendaring

. Provide high-level administrative support by conducting research and

prepared statistical reports

. Processed information requests, and performed clerical functions

. Prepared correspondence, receiving visitors, arranged conference calls

and scheduled meetings and travel arrangements

. Trained and supervised lower-level clerical staff

. Prepare invoices, reports, memos, letters, financial statements and

other documents, using word processing, spreadsheet, database, or

presentation software

. Knowledge of MS Office (Outlook, Word, Excel and Power Point)

. Event Planning

. Supported Human Resource Manager

. Background checks

. HRIS data entry

Life Scan, Inc., Milpitas, CA (Kelly Temporary Service)

4/06-2/07

Sr. Admin. Assistant

. Supported Health Care Compliance administrative duties

. Process exhibit request, process payments, updating HCC/Contract

files, HCC training, shipping/ordering supplies, and travel

arrangements.

David's Bridal, Milpitas, CA

1/03-8/05

Store Manager

. Lead by example of providing customer excellence to both external and

internal customers.

. Trained associates in Bridal and Non-Bridal departments, including on-

the-floor touch-base coaching and CRM management.

. Managed and report customer service issues with poise and efficiency

. Managed daily sales report/scheduling

. Managed and Presented Bridal Fashion Shows

Human Resource Generalist/Exec Admin

9/00-4/02

Fujitsu Corp, Sunnyvale, CA

. Assistant to VP and Director of Human Resources

. Serve as HR generalist for all functional areas of the Human Resource

department including compensation and benefits, staffing and planning.

. Responsible for recruiting, hiring, training and development of new

associates, employee relations, and legal compliance for the newly

formed Fujitsu Technology Solutions (FTS) organization.

. Assist manager in establishing Human Resource infrastructure for FTS.

. Involved in HR Term Task, PeopleSoft, and Benefits Committee's.

SCVMC, San Jose, CA

5/97-8/00

Medical Admin

. Transcribed, formant, edit and produce operative reports, chart notes,

manuscripts and other correspondence as required in the Department of

Surgery.

. Process operating room schedule, confirm surgery and verify all

documentation is on file for patient surgery.

. Provide administrative support to all staff physicians as needed.

Input database for surgery QA.

. Scheduled Surgery



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