Joy K. Berzanskis

**** ******** ***** • Lindenhurst, Illinois 60046

aca9q4@r.postjobfree.com • 224-***-****

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Highlights of Qualifications

Energetic and results oriented professional with thirteen years of experience in various levels of customer

service and sales positions. A skilled performer in working with management to achieve sales objectives

and promote company policies. Consistently rated high for exceeding individual goals and quality of

work.

Core Competencies:

•Customer service expert •Energetic work attitude •Devoted to data accuracy

•Strong organizational skills •Strong problem solving ability •Adaptive team player

Professional Experience

Coyote Logistics, LLC – Chicago, IL

National Account Manager April 2008 to September 2013

Developed and maintained new carrier relationships by cold calling and current carrier referrals.

Sold and managed $750k in yearly freight that doubled in sales from 2010-2012.

Responsible for qualifying carriers, booking truckload freight, growing revenue, obtaining rate

agreements and approving spot requests.

Additional responsibilities include tracking shipments, coordinating pickup and delivery

schedule, resolving discrepancies.

Monitor and update third party insurance requirements.

Network with internal Sales Associates on matching capacity with available loads.

Effective negotiating skills.

J.P. Morgan Chase – Libertyville, IL

Non-prime Mortgage Loan Officer November 2006 to October 2007

Responsible for processing and selling non-conforming mortgages to refinance and homeowner

market.

Closed on average $325k per month exceeding quota of $300k.

Developed referral sources inside and outside of the bank branch via realtors, bank partners and

previous client referrals.

Expedite loan process by effectively networking with key partners such as the Title Company,

Appraiser and Internal Operations team.

Town and Country Credit – Vernon Hills, IL

Non-prime Mortgage Loan Officer January 2006 to May 2006

Originated and aggressively sold non-conforming residential mortgages.

Achieved quota of 3 loads per month.

Conducted cold calls to generate business.

Licensed within the state of Illinois.

Joy K. Berzanskis

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Cardinal Health – Waukegan, IL (2000-2006)

Inside Sales Representative November 2004 to January 2006

Achieved Sales plan at 114.4% for FY05.

Achieved GP plan at 125.8% for FY05.

Managed geographic territory with approximately $1 million in annual sales.

Responsible to sell and implement current sales promotions and services.

Customer Service Specialist December 2000 to November 2004

Supported 4 sales reps and approximately $4 million in annual sales.

Selected to be part of new Midwest Training Network.

Selected to be one of 8 Elmo’s – Employee Leader, Motivator and Organizer.

Developed training material for new UPS Software.

Self-developed product knowledge to increase customer sales.

Received frequent customer and sales rep testimonials.

Fifth Third Bancorp - Gurnee, Illinois

Customer Service Representative/Teller July 1999 to December 2000

Processed bank transactions quickly and accurately while providing superior customer service.

Proofed daily work and accurately balanced independent cash drawer, cash vault, and ATM.

Identified fraudulent activity to prevent potential losses to the bank.

Met referral goals by cross selling and referring sales opportunities to respective partners.

Education and Training

Ombudsman, Gurnee, Illinois May 2000

Diploma

Dave Verbatum “Soar” Sales Techniques, Waukegan, IL February 2005

Brian Sullivan “20 Days to the Top” June 2005

Awards

Welch Allyn Leaders Program 2005

Chairman’s Award of Appreciation for Outstanding Performance 2004

Award of Excellence in recognition of Exceptional Sales and Service Teamwork 2004

Peer of the Year 2004

Cardinal.com “Take the Work Out” Blitz 2004

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