NIRAV PATEL

**** ****** ****, ******, ***** *****

817-***-****

aca9ba@r.postjobfree.com

DELIVERY EXECUTIVE - INFRASTRUCTURE DIRECTOR

EXECUTIVE PROFILE

Technical savvy, goal-oriented, and versatile senior information technology executive; equipped with more 10 years of verifiable success in IT project and program management. Familiar with various technical terminologies and practices to direct the operation, design, and implementation of mission-critical technology systems for global enterprises. Armed with the ability to direct cross-functional teams in identifying the suitable systems and processes for the implementation of infrastructure improvements. Recognized for adeptness in planning, scheduling, crisis and risk management, and scope definition. Armed with proven record of developing solutions that improve efficiency of IT and business operations. Articulate communicator with multilingual fluency in English, Hindi, Spanish, and Gujarati.

AREAS OF EXPERTISE

Project Management IT Outsourcing/ Offshoring Contract Negotiation

Information Technology Infrastructure Library Profit and Loss Management

Cost Containment Mergers and Acquisition Cloud and Voice over Internet Protocol (VoIP)

CAREER HIGHLIGHTS

- Directed initiatives to improve the company’s financial status, including negotiating new business contracts and service delivery agreements.

- Earned distinction as change agent for consistently achieving customer and business goals.

- Exemplified in-depth expertise in designing and executing cost reduction programs that significantly brought more than $3M of annual savings.

- Successfully directed the transition of onshore compute/network support to offshore locations without service-level agreement (SLA) impact as well as the migration of global Information Technology Infrastructure Library (ITIL) Service Desk from Canada to Malaysia.

- Designed and administered a managed service for PC Backup server with revenue of 100K per month.

- Devised innovative software for auditing services, registry keys, and asset management utilized for audit specific applications, services, and vulnerabilities; consequently being nominated for the 2005 Computer Sciences Corporation (CSC) Technical Excellence Award.

- Formed and actualized application requirements for Office 2003, roadmap for future plans of software upgrades, and test plan for beta versions.

PROFESSIONAL EXPERIENCE

COMPUTER SCIENCE CORPORATION 2003–PRESENT

Service/Global Delivery Executive–Liberty, IL 2010–Present

- Take charge of overseeing the global infrastructure service delivery for a fortune 500 customer worth $40M per annum TCV for 60 countries with more than 25,000 global users encompassing computation, network, voice, data communication, desktop, service desk, and security.

- Spearhead the Global Matrix Team consisting of approximately 250 personnel.

- Assumed full responsibility in providing high-quality infrastructure services to clients, including end-user computing, midrange, and network services.

- Expertly handled global profit and loss (P&L) worth $40M; oversaw staff in all regions ensuring complete conformity with service level agreements and allotted budget.

- Established and cultivated in-depth business relationships by interacting with clients and senior IT executives to streamline services and accomplish company goals.

- Leveraged excellent skills in meeting monthly critical service level agreements in which every agreement continuously improves each year to prevent financial penalties.

- Handled the arrangement and monitoring of monthly global rolling forecast.

EUS Lead/End User Services Lead–Schaumberg, IL 2007–2010

- Demonstrated excellent skills in supervising all end user services for fortune 500 clients which included service desk, Enterprise Management (SMS), desktop and remote support, and antivirus.

- Held full accountability in administering global system management server and antivirus infrastructure, maintaining vendor relationship with Microsoft and Symantec, and closely monitoring incident and case opened to provide effective solutions to problems.

- Keenly supervised global projects, budget for North America, and business-related activities.

- Coordinated with customers to plan and evaluate the introduction of technology to the environment.

Project Manager/Senior Technical Architect–Schaumberg, IL 2004–2007

Project Lead/Senior Technical Architect Infrastructure–Enterprise Desktop Management Separation

- Spearheaded efforts to separate IT infrastructure from the existing client environment through strategic oversight of the Enterprise Desktop Management and Desktop Touch.

- Supervised various activities, including project planning through Microsoft Project, resource planning, architecture, and implementation for Enterprise Management (SMS) and Norton Virus as well as to a team of 10 for the Enterprise Desktop Management migration of client divesture affecting 25,000 user bases.

- Displayed strong command in utilizing Microsoft Project to execute Desktop Touch process for global migration.

- Developed architecture design for Enterprise Desktop Management.

- Carried out key tasks such as gathering application needs, collaborating with developers, and documenting steps for workstation active directory separation and migration process.

- Offered hands-on support in developing Enterprise Management (SMS) through WinBatch and Wise.

- Leveraged exceptional skills in collaborating with the communication office to develop the overall program communication strategy and messages.

Subject Matter Expert/Global Antivirus Project Manager 2003–2004

- Provided expert oversight to the pilot team; played a key role as the last level of support and subject matter expert for Office applications and security patches.

EARLIER CAREER

MOTOROLA INC.

Project Team/Systems Management Server Administrator–Austin, TX 2000–2003

EDUCATION

Master of Business Administration in Technology Management, 2006

THE UNIVERSITY OF PHOENIX, PHOENIX, AZ

Bachelor of Science in Information Technology

with Concentration in Networking and Telecommunication, 2003

THE UNIVERSITY OF PHOENIX, PHOENIX, AZ

PROFESSIONAL TRAINING

Six Sigma White Belt–COMPUTER SCIENCES CORPORATION (CSC), INC.

Executive Leadership College–FRANKLIN COVEY

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