Leigh Hutchens

Senior Technical Writer at Ambit Energy

aca9au@r.postjobfree.com

Summary

I am a highly skilled business analyst with a foundation in technical writing, communications, and project

management. I have spent my career working with complex problems or situations to make them easily

understandable, lean out process waste, eliminate confusion, identify risks, plan and implement corrective

actions, and deliver sustainable, reusable processes. I am an excellent communicator, able to seamlessly move

between multiple levels of technical and non-technical personnel with ease.

My experience spans many disciplines and responsibilities, both formal and informal, that gives me a wide

range of tools to use in order to achieve success. I have a significant amount of experience in both traditional

and agile project management, requirements gathering, process mapping and diagramming, information

architecture, technical, marketing, and scientific writing, proposals, documentation management, editing,

software training, compliance auditing, communications, user engagement, and user experience involvement. I

am an expert in CMMI certification and a Certified Associate in Project Management (CAPM).

I have a wealth of functional experience in information technology, engineering, pharmaceuticals, Department

of Defense contracting, the energy industry, and social assistance programs.

Experience

Senior Technical Writer at Ambit Energy

March 2013 - Present (9 months)

• Interviews subject matter experts to collect system and business information and develops working

relationships with other internal groups (Development, Quality Assurance, Business) to aid in developing and

maintaining documentation.

• Translates complex technical information into clear, concise documents appropriate for various target

audiences.

• Performs lead technical writer duties on Ambit’s Payment Card Industry (PCI) compliance project and is

responsible for documenting and implementing new auditing, change control, and test data removal

processes.

• Works with Wholesale energy buying team to understand, capture, and document process workflows,

system specifications and requirements, system design, new software features, and functionality changes.

• Documents software development processes within the Agile Scrum environment for multiple IT business

areas: Corporate New Markets, Field Marketing, Finance, Product Marketing, and Transaction Management

and Billing,

• Develops and teaches training courses for the entire IT department, most recently Microsoft Team

Foundation Server (TFS).

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• Creating, proofreading, revising, and maintaining software product documentation for IT technical

documentation backlog in the appropriate medium and solicits feedback and metrics to measure

documentation effectiveness.

• Contributes to organizing and publishing documentation within the IT Knowledge Base SharePoint website.

• Assists with editing, revising, providing feedback for team member documentation, and coaching and

mentoring direct team members as needed.

• Proactively identifies areas of improvement within the documentation team and improves processes and

overall team objectives.

Blog Writer at The Green Optimistic

October 2012 - Present (1 year 2 months)

Currently writing daily blog entries about alternative energy sources and environmental awareness for

internationally known alternative and sustainable energy blog.

Senior Technical Writer - Consultant at Applied Research Associates, Inc.

August 2012 - June 2013 (11 months)

Remotely worked for Applied Research Associates, Inc. as a technical writer and consultant on an as-needed

basis and assisted with the billion dollar Integrated Weapons of Mass Destruction Toolset (IWMDT)

proposal.

Senior Technical Writer at Applied Research Associates

January 2004 - July 2012 (8 years 7 months)

• Acted as Program Management Documentation Lead on ARA’s DoD contracts with the Defense Threat

Reduction Agency (DTRA) for support of the Nuclear Capability Services (NuCS) and System Nuclear

Vulnerability Assessment Module (SAM) programs

• Managed and oversaw the development, maintenance, and delivery of 24 NuCS and 28 SAM contract

deliverables, including the System Engineering Management Plan (SEMP), Program Management Plan

(PMP), Configuration Management Plan (CM Plan), Software Product Specification (SPS), System

Requirements Specification (SRS), Software Requirements Description (SRD), and Department of Defense

Architectural Framework (DoDAF)

• Managed and supervised major milestone meetings and related documentation for software design

reviews, preliminary design reviews, critical design reviews, integrated baseline reviews, design and test

readiness reviews, and physical configuration audits

• Created, maintained, and refined program High Altitude Burst Effects on Satellite Communications

Online Help system using Adobe RoboHelp

• Routinely prepared and presented program management status PowerPoint presentations for the customer

• Developed documentation to correspond with Level 4 Software Engineering Institute Capability Maturity

Model (SEI CMM); previously developed documentation to ensure Level 2 and 3 certification

• Ensured system and software requirements traceability using Rational RequisitePro and assist Quality

Assurance department with developing test plans and software testing, as needed

• Managed junior technical writers assisting with contract deliverables

3 recommendations available upon request

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Quality Engineer at Abbott Laboratories

June 2003 - January 2004 (8 months)

• Conducted and documented formal investigations for plant quality assurance issues regarding gamma

irradiation, autoclave issues, quality verification and validation, and engineering assessments

• Acted as a plant resource to standardize formal investigations through process evaluation, template

development, and training

• Performed impact assessments conducted formal investigations relative to the depth commensurate with the

identified risk

• Worked with shift supervisors to identify process weakness and to create and document process

improvements

• Assisted in the tracking and trending of corrective and preventive actions for plant quality issues

• Performed statistical evaluations on key process data

• Created ad hoc reports for department head using historical data

Technical Writer at GlaxoSmithKline

June 2002 - June 2003 (1 year 1 month)

• Reformatted existing and created new systems and equipment SOPs for Solid Dose and Aerosols

Manufacturing areas under deadlines assigned by the customer

• Ensured that proposed process changes were documented, defined, and reviewed for impact on equipment

qualification, process validation, and U.S. Food and Drug Administration (FDA) compliance

• Used information mapping methodologies in the reorganization and presentation of procedural and process

descriptions

• Adhered to document management procedures supporting the creation and revision of SOPs and batch

records

• Adhered to document management procedures that support the creation, revision control, retention, and

archival of change control files

• Edited and rewrote documents for grammar and consistency

• Routed documents for approval with the Delta Workspace DocManagement system and Documentum

• Created reports and tracked SOP lifecycle time for document owners using Documentum

• Consulted with document owners and machine operators for content accuracy

• Created flowcharts and technical illustrations

• Assisted team members with facility operations, quality control, and quality assurance SOPs as needed

• Awarded GlaxoSmithKline June 2003 Employee of the Month

Technical Writer at NC Department of Health and Human Services

November 1999 - January 2002 (2 years 3 months)

• Created new and re-wrote and edited existing business and technical documentation at the NC Department

of Health and Human Services (DHHS) Client Services Data Warehouse (CSDW)

• Developed and taught Advanced Business Objects course for DHHS employees throughout North Carolina

and created supporting documentation

• Administered configuration management of the Data Warehouse and produced summary and Enterprise

Transformation Load (ETL) reports for all monthly Data Warehouse loads

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• Performed business analysis for the Division of Mental Health data mapping project and provided data

analysis and data mapping spreadsheets to customer

• Created SQL Select statements to extract relevant data from Oracledatabase to be used in statistical analysis

and client trending

• Provided technical support to Business Objects customers via the Data Warehouse Help Desk

• Created, re-wrote, and edited SOPs

Technical Writer at Cancer & Leukemia Group B - Duke University

September 1998 - November 1999 (1 year 3 months)

• Collected, interpreted, wrote, and disseminated technical documentation to support the computing needs of

the CALGB Information Systems and Data Management Center

• Established procedures for the procurement of clinical trial data

• Created, wrote, and edited the first edition CALGB Disaster Recovery Manual

• Recommended and documented new methods and procedures for the collection and documentation of

clinical trial and information systems data

• Co-project managed redesign of CALGB website (http://www.calgb.org)

• Redesigned the CALGB website and created new website text

• Created beginner and advanced user training classes and supporting documentation for Clinical Research

Assistants and Physicians participating in CALGB clinical trials

• Traveled throughout the United States teaching Clinical Research Assistants and Physicians to use the

CALGB client/server clinical trial application

Marketing Writer - Contract Position at Object Technology International

September 1998 - January 1999 (5 months)

• Wrote articles on the practical applications of embedded technology for the Java magazine Sigs

• Developed presentations for corporate managers

• Wrote and edited white papers on company development of embedded systems in the automotive industry

Technical Writer - Contract Position at IBM DESIGN & INFORMATION DEVELOPMENT

January 1998 - July 1998 (7 months)

• Conducted research for Request for Announcements (RFAs), specification sheets for potential customers

seeking networking hardware, and sales sheets for IBM Networking Hardware sales staff

• Compiled sales reference numbers for the Networking Hardware Sales Reference Guide

• Wrote and posted HTML documents for the IBM Design department

Composition Instructor at Western Carolina University

January 1997 - May 1998 (1 year 5 months)

• Developed and taught one Freshman Composition class per semester

• Incorporated multimedia technology as learning aid to teaching students writing and computer skills

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Skills & Expertise

Active US Government TOP SECRET Security

Clearance

RoboHelp

Technical Writing

Software Documentation

Proposal Writing

Adobe Acrobat

Content Management

Program Management

CMMI

HTML

Process Engineering

Microsoft Office

Government

Editing

Contract Management

Budgets

Project Management

Quality Assurance

Technical Documentation

Process Improvement

Training

Data Analysis

Education

University of North Carolina at Chapel Hill

BA, English

Western Carolina University

MA, English

Activities and Societies: Graduated Summa Cum Laude. Member of Sigma Tau Delta International English

Honor Society.

Honors and Awards

• System Nuclear Vulnerability Assessment Module (SAM) Team Technical Achievement Award, ARA, Inc.

April 2011

• Above & Beyond the Call of Duty (ABCD) Award, ARA, Inc. August 2010

• Graduated Summa Cum Laude, Western Carolina University, August 2005

• GlaxoSmithKline Employee of the Month, June 2003

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Leigh Hutchens

Senior Technical Writer at Ambit Energy

aca9au@r.postjobfree.com

3 people have recommended Leigh

"Leigh Kim is a talented technical writer who communicates and collaborates effectively with coworkers,

supervisors, and customers. I never questioned or regretted the decision to hire Leigh. As Lead Technical

Writer on our largest project, Leigh learned her job while simultaneously training a more junior technical

writer. She learned quickly, asked appropriate questions, and applied her growing knowledge to deliver

superior documents with no associated schedule or budget issues. As Lead Technical Writer on a startup

project, Leigh developed different documents to different standards on a tight schedule/budget. Leigh was

ideal for that position. She quickly learned, developed new processes, and adjusted to the eccentricities of her

new team. In addition to typical technical writer duties, Leigh accepted a variety of other responsibillities. As

her role expanded Leigh became more visible at higher levels of the company and her services were in

increasing demand. Leigh acted as an assistant project manager, although she was never awarded that title.

Leigh developed all the project management documentation and often presented at management reviews. She

worked specifically with our CMMI process improvement effort both for her projects and as an auditor for

other division projects. Leigh was also a valuable member of our proposal development team, instrumental in

acquiring new funding. Not only is Leigh an excellent technical writer, she is also a kind and considerate

person. Leigh was a joy to work with and regularly went out of her way to maintain positive interactions with

those around her. Even when she worked with our more difficult personalities, Leigh remained calm and

composed. I recommend Leigh with no reservations whatsoever. She will be an invaluable asset to any team

that is wise enough to include her. She is both a productive employee and a superior team builder. Losing

Leigh was a horrible loss to our team. I would re-hire her without hesitation if she chose to return -- with or

without an open position. Sincerely, Janet MacKenzie"

Janet MacKenzie, Proposal Development Supervisor, Applied Research Associates, managed Leigh at

Applied Research Associates

"I have had the pleasure of knowing Leigh Taylor Kim for many years, both personally and professionally.

We worked together at the same firm for over eight years, and I was her project manager for over four of

those years. Leigh is a highly skilled technical writer. She is very meticulous both in research and

documentation. Over the four years working with Leigh, she always completed her work on time, usually in

advance of deadlines and was always willing to take on extra work. She has a great attitude and was a

pleasure to work with. Leigh is an innovative self-starter. She is very punctual and is a dedicated professional;

she is a very hard worker and constantly seeks ways to better herself. Leigh is possessed of a quick wit and

absorbs new concepts easily. I believe Leigh would be a highly valuable member of any team, and I give her

a strong recommendation. If you wish to discuss any of Leigh’s qualifications, please do not hesitate to

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contact me. Mark Etheridge"

Mark Etheridge, Senior Engineer, ARA, managed Leigh at Applied Research Associates

"Leigh is a dedicated and talented technical writer--dependable, adaptable, and reliable. She is a gifted editor,

with an eye for layout and an attention to detail that make her a valuable asset to any project manager. Leigh

is a hard worker and a creative problem solver who excels at managing documentation for projects of any size

across a wide variety of subjects. Most importantly, Leigh has a knack for communicating information from

subject matter experts to the users who need it."

Dennis Mohr II, Senior Technical Writer, Applied Research Associates, Inc., worked directly with Leigh

at Applied Research Associates

Contact Leigh on LinkedIn

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