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Customer service

Location:
Vienna, VA
Posted:
November 26, 2013

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Resume:

Alona Cristobal

**** ***** ****** **. #*** Vienna Va. 22181 Cell 213-***-**** Email. aca91t@r.postjobfree.com

Profile of Qualifications:

• Consistently helps co-workers to maintain a smooth team atmosphere.

• Proficiently accommodates high pressure environment through multitasking

• Identify and resolve challenges using available resources.

• Ambitious self-starter who plans, prioritizes, manages, and completes tasks within fast paced,

deadline-driven situations.

Experiences:

Sunset Pool Inc. 2011 – Present Arlington, Va

Embassy Suites Hotel and Virginian Suites Hotel

Lifeguard

• Ensure the safety of all facility patrons

• Enforce facility policies, rules and regulations

• Monitor gate control including checking patron’s identification cards

• Attend and participate in staff meetings and in-service sessions

• Respond to patron inquires and concerns

• Complete the general care and cleaning of facility

• Inspect facility and report unsafe conditions and equipment to supervisor

• Maintain daily records as outlined in the Log Book and complete daily reports

• Perform Lifeguarding duties

• Manage daily pool operations including circulation systems and water quality

• Complete incident/accident reports as needed

Laila Rowe June 2012 – Aug2013 Mclean, Va

Key Holder/ Floor Manager

• Responsible to open and close the business. Hold the keys to the establishment and always make sure that the locks are properly

placed and making sure that the security alarms and camera are on.

• Motivates and directs others to meet or exceed targeted sales goals.

• Creates and maintains a strong customer focused culture by driving sales and business through developing the skill level of the

Store’s Associates.

• Responsible for visual presentation and operational standards by ensuring effective implementation of all visual and

operational direction with urgency and proper planning.

• Leads by example, ensuring every customer receives a positive brand experience.

• Ensure that standards are being followed including floor sets, cleanliness, marketing, signage and sales promotion.

• Builds relationships with the Customers and the community to ensure long term business growth.

• Ensure compliance in all areas of store operations including; Customer service, loss prevention and safety.

• Assist in recruiting and hiring top talent, responsible for assisting in recruiting and developing a sales-oriented team, filling

open Key holder and Sales Associate positions.

• Develop consistent methods for appropriately communicating to the Store Manager.

• Responsible of the safety box and deposit the money.

Magruder’s April 2011 – June2012 Vienna, Va

Assistant Manager Deli Clerk

• Train and hire deli clerks, supervised and discipline co-workers

• Customer Service/cashier

• Check food quality and update recipes of the store

• Make sure that the workers are following the proper rotation of the food.

• Make sure the shelves are well stock.

• Slicing, Weight, and making sandwiches for the customers.

• Handles hot food station including, roast, fry, and steam food.

• Make sure the kitchen equipment are sanitized and clean before closing

Education

Ukrainian National High School 1998– 2008 Odessa, Ukraine

• Translator

• Help students to translate Russian/Ukrainian to English

Odessa National Marine University 2008 – 2011

Bachelor in Economic and Management

Bachelor in Department of Transportation Technologies and Systems

NOVA Community College 2013

Certification

• CPR

Award

• Silver medal High School 2007



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