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Customer Service Quality Control

Location:
Lakeland, FL, 33810
Posted:
November 26, 2013

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Resume:

Shani A. Parkinson

**** ******* *** **** ****, SC 29732

347-***-****

aca90x@r.postjobfree.com

Objective:

To obtain a position within your organization, where I can utilize my

education and expertise to excel to the best of my ability as a definite

asset to this organization.

Work History:

Lakeland Regional Medical Center 2013-

Present

Patient Care Assistant

. Answer/Transfer phone calls

. Obtain patient billing information

. Train/Supervise employees in the ER Department

Piedmont Medical Center 2011-

2012

Nurse Technician

. Work directly under a RN.

. Take vitals, check blood sugars, assist as needed. Baths, oral care,

etc. Made sure the patient was as comfortable as possible.

York Technical College 2010-2011

CNA Instructor

. Instruct upcoming cna students on the basics needed for testing.

Written, as well as hands on skills.

. Travel to nursing home facilities for clinical and help as much as

needed. PRN. As needed

White Oak Manor 2009-2011

CNA Rock Hill, SC

. Assist with feeding, taking vitals, showers, etc. PRN. As Needed.

York County Board of Disabilities and Special Needs

2008-2009

Direct Support Professional/House Manager

. Assist consumers with activities of daily living (eating, bathing,

oral hygiene, etc.)

. Obtained vital signs, check blood sugar, record body weight and

distributed medication. Maintained a clean, safe and healthy living

environment. Transport consumers to their daily workshops, and or

medical visits. Interview potential employees, cash handling, etc.

Citi Financial 2007-2009

Loss Mitigation

0. Reviewed documentation for accuracy based on US Treasury Guidelines and

compliance

Advised and assisted management with Quality Control roles and special

projects

Assisted and trained new hires in the Modification process workflow and

procedures.

Sprint 2006-2007

Customer Service/ Retention

0. Helping clients manage and keep stability with their phone bill

1. Offering promotions

2. Adjusting and Giving credits

3. Implementing recovery strategies to manage high risk accounts

Follow Polices/ regulation guidelines / adherence to deadlines

Education:

York Technical College 2008-2011

Rock Hill, SC

Business Management

York Technical College, (2009) Certification Rock Hill, S.C Program:

Nursing Assistant/Aide

Diploma, 2007, Northwestern High School Rock Hill, S.C



Contact this candidate