MARK HALL HARRIS

**** *. ***** ***** **. 602-***-****

Phoenix, AZ 85024 aca8yp@r.postjobfree.com

SUMMARY

Skilled professional corporate and government trainer, manager and event

coordinator. Experience in diverse industries including Informational

Technology, Manufacturing, Training, Electric Utilities, and Education.

KEY COMPETENCIES

Software Requirement documentation Innovative problem solving

Logistics management Presentation skills

Project management Audio-video support

Supervisory/management Vendor relations

Process design Quality assurance

PROFESSIONAL EXPERIENCE

Maricopa County, Phoenix, AZ 2006 -

present

Senior IT Trainer - CTS (Court Technology Services)

. Provided training on all computer-based business applications to Trail

Court, Superior Court, Adult and Juvenile Probation, and Justice Court

Departments. Delivered Microsoft Office courses - Word, Excel,

Outlook, and PowerPoint.

. Documented user software requirements

. Documented application enhancements.

. Authored and published rollout materials, such as splash

announcements, informational releases, user guides and manuals.

. Tested applications, facilitated user testing groups and documented

feedback sessions.

. Business unit application support and customer relations.

. Provided training to other court departments as needed.

. Responsible for training County employees on iCIS (Integrated Court

Information System)

ARIZONA INSTITUTE OF BUSINESS TECHNOLOGY, Phoenix, AZ 1997 - 2006

Program Facilitator/Instructor

Responsible for the implementation of Faculty Development Plans, including

Professional Development, for the business instructors. Delivered the

following courses:

Business Management Introduction to Computers

Career Development Business Communications

Professional Development Introduction to Business

Note: The Career and Professional Development course covered the following:

. Job Search research methods

. Resume writing

. Interviewing skills and preparation

FEDERAL EXPRESS, Phoenix, AZ

APRIL 2004 - DEC 2004

Part-time Courier

Responsible for the daily delivering of packages, pick-ups and quality

service on various assigned routes. Trained in safe and defensive driving,

pickups and deliveries, and the handling of dangerous goods.

STATE OF ARIZONA, Phoenix, AZ 2003 - 2004

Training Officer

Master Instructor for the Statewide Training and Registration System.

Developed and delivered curricula to State agencies, providing instruction

and assistance with the STARS system. Defined and initiated processes to

provide a multi-tiered Help Desk function in support of the system.

Successfully completed Special Projects for the Agency Director on time and

within budget (e.g. Education and Career Fair).

MOTOROLA UNIVERSITY, Tempe, AZ 1995 - 2001

Business Learning Team Consultant 1999 - 2001

Responsible for all logistics for a 60-course engineering curriculum,

resulting in the implementation of training. With manager, planned,

managed and implemented business projects that supported company

objectives.

. Managed training for 12,000 engineers and met strategic training plans

for 3 business units.

. Coordinated CD-ROM and web-based training for 600 participants.

. Worked closely with vendors to deliver 50 courses.

. Increased event attendance by 30%.

. Developed processes for event delivery resulting in 50% decrease in cycle

time.

. Coordinated satellite technology for national events.

Events Coordinator - Convention Center 1996 - 1999

Responsible for event execution, including planning, scheduling, logistics

coordination, shipping and receiving, procurement, and personnel, meeting

all quality standards.

. Coordinated events up to 1,000 participants daily.

. Set-up and event delivery achieved Six-Sigma quality.

. Maintained audio-video equipment in 26 rooms and a 200-seat amphitheater.

. Negotiated with vendors to leverage best price for contract personnel and

services.

. Trained and oriented all new personnel to Events Services and Motorola

processes and culture.

EDUCATION

B.S., Business Management, Guilford College, Greensboro, NC

A.A., Liberal Arts, Cumberland College, Lebanon, TN

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