MATTHEW M. O’CONNELL aca8we@r.postjobfree.com Page * of 2

MATTHEW M. O’CONNELL

**** ******* ***** **** #****, Austin TX 78732 Mobile 480-***-**** aca8we@r.postjobfree.com

SENIOR GLOBAL FINANCIAL SERVICES RISK MANAGEMENT EXECUTIVE

Accomplished, senior executive with 15 years’ experience leading global Risk Management, Compliance, and Operations

Organizations within Banking and Financial Services. Proven track record developing and leading effective Risk

Management Organizations supporting global payment and credit card transactions. A visionary leader known for

motivating and inspiring teams to deliver exceptional business results.

Areas of Expertise:

Risk Management Strategic Planning Technology Development

Merchant Processing E-Commerce Project Management

Regulatory Compliance Payment Operations Internal Control

Global Operations Large Team Leadership (150+) Risk Reporting & Metrics

PROFESSIONAL EXPERIENCE

HOMEAWAY, INC. – Global role - United States, United Kingdom, France, Germany 2012 - 2013

DIRECTOR, GLOBAL TRUST & SECURITY

Led the global Risk Management Organization for this leading $2.5 billion ecommerce marketplace. Centralized the

organizational structure and led a global staff across North America, South America, Europe, and Australia.

Launched risk management operations teams in Frankfurt, London, Madrid, and Marseille to support global

clientele.

Developed and implemented risk systems and processes across ten global brands to ensure consistency in account

onboarding, payments, fraud identification and risk mitigation.

Launched the EU online multi-currency credit card payments platform and developed risk processes and systems to

ensure regulatory compliance for global payments.

Established a Risk Committee with the CEO and Senior Team to review risk management strategy and trends.

NATIONAL COMMERCIAL BANK CAPITAL – Saudi Arabia, Bahrain 2010 - 2012

VICE PRESIDENT, RISK MANAGEMENT – (2 year contract)

Recruited as an expatriate executive to develop a Risk Management Organization for the Capital division of this $90

billion leading bank. Responsible for developing and implementing a Risk Management Framework, Governance

Structure, and Controls to mitigate risks and ensure global regulatory compliance.

Represented the firm in the development of the Online and Mobile Securities Business Platform, providing risk

management & compliance guidance and partnering with external risk management software providers.

Developed risk management policies, processes and oversight for global margin loan portfolios.

Led the Fund Oversight and Reporting functions covering the firm’s mutual fund portfolios and proprietary

investments. Developed and maintained a dashboard for reporting to the Board on key risks and trends.

INGRAM MICRO, INC. – Arizona 2006 - 2008

DIRECTOR – CREDIT RISK OPERATIONS & COLLECTIONS

Recruited to head the Credit Risk Management Operations for the US Consumer Electronics Subsidiary of the world’s

largest Technology Distributor. Reported to the CFO and led a centralized Risk and Credit Operations staff.

Implemented a formalized Credit Scoring, Risk Assessment, and Quarterly Portfolio Review process.

Worked with external software solutions providers to establish risk management systems and tools to support

global ecommerce transactions and payments.

Negotiated external financing solutions and credit card merchant processing agreements to grow sales and reduce

risk.

CHARLES SCHWAB AND COMPANY, INC. – Arizona, California, Colorado 1991- 2005

VICE PRESIDENT – OPERATIONS AND RISK & CREDIT SERVICES (2002 – 2005)

Executive role leading a multi-geographic Risk Management and Operations Division of 150+ employees across three

locations for one of the largest US financial services firms. Led the firm’s global Risk Management & Credit Operations

functions. Led key functions including Risk & Credit Operations, Risk Monitoring, Risk Control, Dispute Resolution, and

Project Management.

MATTHEW M. O’CONNELL aca8we@r.postjobfree.com Page 2 of 2

Global process owner for the firm’s Risk & Credit Operations functions. Responsible for all systems, regulatory

compliance, and risk management to support the firm’s ecommerce orderflow. Developed a scalable risk

exception handling process to support 300,000+ global daily transactions.

Led a project and technology team to improve ecommerce risk review and control. Presented a project funding

request to the Senior Leadership Team and managed a multi-year project which resulted in annual savings in excess of

$3 million.

Established Key Performance Indicators (KPI’s) and Key Risk Indicators (KRI’s) for Risk Operations and created

an online Executive Dashboard for reporting to the Senior Management team.

Established a centralized Risk Monitoring and Oversight team to oversee the firm’s global wire transfer risk

management and payment operations.

VICE PRESIDENT, RISK AND CREDIT SERVICES (2000 – 2002)

Promoted to lead a Risk Management and Operations Division of 120 employees in two US locations. Responsible for the

firm’s Risk and Credit Operations and support on all company ecommerce transactions. Led the Institutional,

International, and Retail Operations functions as well as the Risk Control and Project Management teams.

Built out and staffed an Operations facility in Pleasanton, California for growth and placement of strategic

operations. Created load balancing of operations workflow and call volumes between facilities.

Established firm-wide Risk Limit Approvals and managed the daily Exceptions Monitoring, Escalations, and

Senior Management Reporting through to the Chief Risk Officer.

Developed the firm’s Special Maintenance Margin policy and procedures for concentrated and high-risk security

positions to protect the firm and customers from market and liquidity risk.

Led the Business Continuity Plan (BCP) function for Operations functions in Arizona, California, and New Jersey.

Led a project team of executive officers from Trading Operations, Compliance, IT, and Securities Lending in the

Risk & Credit Management and Trading Operations integration of the $500 million Cybertrader acquisition.

Represented Charles Schwab & Company with CBS Broadcasting at the 2000 French Open in Paris, France.

Established Risk Operations teams to provide the order review and customer contact for Schwab Cayman, Schwab

Latin America and Schwab Hong Kong customers.

DIRECTOR, RISK AND CREDIT SERVICES (1998 – 2000)

Promoted to lead a Risk Management and Operations staff of 75 Representatives and Managers in the Phoenix, Arizona

facility. Responsible for the risk operations support on all company ecommerce transactions. Led multiple Operations

and Service groups supporting Retail, Institutional, and International Customers.

Developed order risk algorithms and order contingency protocols to provide industry leading risk & credit

management and mitigation.

Delivered a presentation to a member of the United States House of Representatives on Schwab’s Risk & Credit

Management and eCommerce strategy.

Provided consulting to Operations Department Heads to develop and implement staffing and service models using

key operations metrics and forecasted data.

Established a Centralized Risk & Control Group to review and respond to customer disputes, regulatory agency

inquiries, and law enforcement support.

Provided training sessions throughout the company educating several thousand employees on risk management and

the role of the Risk & Credit Service Departments.

Awarded the prestigious ‘Leader of the Year’ award by Chuck Schwab for outstanding performance in leading the

Risk and Credit Services Division.

MANAGER, RISK AND CREDIT SERVICES (1995 – 1998)

Recruited for this startup operation to hire, train, and lead a staff of 50 Registered Representatives and Trading Managers

providing risk & credit review and customer contact to support ecommerce transactions. Developed job families,

operations processes, policies, and procedures for the rollout of online customer trading.

MANAGER, RETAIL CLIENT SERVICES (1993 – 1995)

EMPLOYEE DEVELOPMENT SPECIALIST, RETAIL CLIENT SERVICES (1992 – 1993)

SENIOR REGISTERED REPRESENTATIVE, RETAIL CLIENT SERVICES (1991 – 1992)

ADDITIONAL EXPERIENCE

2008-2009 - SERVICES GROUP OF AMERICA – Arizona

MATTHEW M. O’CONNELL aca8we@r.postjobfree.com Page 2 of 2

Corporate Credit Manager - Held this position intermittently while completing a full-time global MBA program at

Thunderbird. This was a senior finance position for this $2.7 billion Fortune 500 Distributor. Reported to the CFO and

was responsible for the firm’s Credit Management across nine Business Units.

EDUCATION / SKILLS

Global Master of Business Administration (MBA), Thunderbird School of Global Management, 2009

Study abroad sessions in Beijing, China and Geneva, Switzerland

Glendale, Arizona

Japanese & Spanish Advanced Language Studies, University of Denver, 1991- 1992

Denver, Colorado

Bachelor of Science in Business Administration, Central Michigan University, 1990

Finance & Accounting Dual Majors

Mt. Pleasant, Michigan

Languages: Japanese, Mandarin Chinese, and Spanish

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