Shaheen Khudsia

Hospital Administrator, Fortis

Doha, Qatar

+974-****-****

aca8pu@r.postjobfree.com

Covering letter:

I have completed my Master’s in Hospital Administration (2006-08) from Administrative Staff College of India,

Hyderabad. Post which I joined Wockhardt Hospitals as Management Trainee and over a span of 4.5 years was

groomed as Head Non-Medical Services for 65 bedded hospital handling sales of about INR 15 million /month.

The reason this profile attracts me, is my experience at Fortis Healthcare Bangalore, handling various profiles

from 31 to 400 bedded JCI & NABH accredited hospitals.

I have experience in Operations, Quality-internal auditing, Polyclinics - have handled 60 walk-in/per day,

Training, Recruitment - Doctors, nurses and front end staff,Clinical acquisition & Business Development. I have

enclosed by recent curriculum vitae which explains in detail my various profiles.

My strengths at work are simplifying processes for sustained quality outcome & understanding what is expect ed

in detail to deliver results better. I hope I will be granted an interview where I can explain my qualifications and

eligibility for the post better. With my 4.5 years of continuous experience with healthcare leaders in Pan -Asia,

think would be able to do justice to the profile.

References on request will be provided.

Present Location : Doha

Visa : Resident Visa

Best Regards,

Shaheen Khudsia

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Job Objective

To serve as the backbone of the healthcare system, ensuring that all medical practitioners ( physicians, nurses, paramedics)

and non-medical professionals work together in a comfortable environment, focusing patient care and satisfaction.

Work Experience: roles and responsibilities performed at Fortis Healthcare, India

Manager Processes: Corporate Profile (2011-12)

Healthcare Quality and Accreditation

Develop operational policies and procedures

Prepare hospitals and medical centers for international accreditation

Provide training on quality and safety concepts

Prepare and implement quality improvement projects

Handling tie-ups :

Tie-ups & signing MOU’s for Preventive Health check-up department with corporate organizations

For Hospitalization tie-ups with Govt bodies like BSNL,BBMP,BMTC on credit

Telemedicine - Enabling Specialty Healthcare to the Rural and Remote Population of India at Fortis Bangalore with ISRO

Licensing - Taking care statutory requirements - Medical & Non-Medical for a healthcare facility

Clinical Acquisition

Part of the team for hiring Full time /Visiting Consultants for Fortis Anandpur,400bedded Greenfield Project

Maintaining database of CVs for consultants

Screening the CVs and scheduling interviews with COO & GM Operations

After selection issuing the offer letters as per T&C

Maintaining their files as per JCI standards

Outsourcing Support Services

Outsourcing some of the support services like HK,Security,F&B

Working on finalizing the vendor

Signing MoU and tracking the quality of service

Head Non-Medical Services: 30 bedded Fortis Rajajinagar(2010-11)

Hospital Operations :

Handled IP&OP billing (Target INR 0.75 million/month)

Handling a team : 40 employees

Support services: Pharmacy, Radiology, Pathology, Cardiology,CSSD, Ambulance, Dietetics

Outsourced Services: HK, F&B, Security (working closely to keep the quality of service uncompromised)

Reporting to Facility Director and Zonal Director

Service line Manager /Case Management for Gynecology & Cardiology

Marketing Department

Tracking : OP to IP conversions through phone calls, walk-ins & Referrals

Sending the report of OPD to IPD conversions to management

Putting a process in place to track positive findings for Cardiology / gynecology, targeting maximum normal deliveries/mnth

On admission request,scheduling their admission date & preferred bed category

Coordinating with the patient and Consultant on explaining the package cost

Accordingly helping them with necessary documents and procedure (Insurance/Corporate /Cash)

QIP:“DELAY IN DISCHARGE PROCESS” and improvising on the audit findings

Monthly review of the data

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Setting up birthing boutique for Women Care

Creating package for LDRP delivery and counseling the patients

Coordinating and scheduling Lamaze classes to promote physiotherapy

Meeting a target of 60 deliveries/per month

Training the staffs on SOPs & HIS

Continuous market study to fight competition in market

Manager Hospital Administration: 50 bedded Fortis Nagarbhavi (2009 -10)

Hospital Operations

Handled IP & OP Billing (Cash/Credit/Corporate); Target of 1.0 Cr/month

Training staffs on SOPs,Service Exellence,Customer Delight

Tracking Revenue source

Reporting to Facility Director

Quality Coordinator:

Prepare hospitals and medical centers for international accreditation

Formulating quality assurance policies and procedures and reviewing and assessing hospital management systems

Provide training on quality and safety concepts

Conducting Drills : CODE BLUE/RED/PINK/DISASTER MANAGEMENT

Internal auditing,designing tools with quality team as per the standards

Continuous Review of existing quality standards, studies existing hospital policies and procedures

Encouraging the staff to report sentinel events, near misses,NSI

Educating importance of Hand Hygiene by organizing Quizes,Collage & poster competition in Collaboration with J&J

Part of JCI Team for Patient & Family Rights

Reports & Meetings:

Clinical governance : Clinical Excellence Scorecard : thorough 35 parameter screening to keep IC under control

Tracking Unit Scorecard & analyzing the areas of concern affecting the CUSTOMER DELIGHT

Focusing on PATIENT SATISFACTION INDEX

Weekly presentation of Unit Scorecard to educate staff on weekly achievement

Town Hall – open discussion on various problems

Intra Departmental meeting and organizing to discuss issue and discuss closures

Pathology & radiology :Tracking the downtime for the breakdowns of equipments

Quality Indicator in Pathology : Tracking Panic Value

Driving QIP’S

Forming team for driving QIPs to make significant change

Reduction of waiting time in OPDs

Reducing disallowances from 15% to 5 % of sales

Reducing the discharge time: Cash & Insurance

Reducing the variance in the given estimate & final bill

Tracking the PANIC VALUE REPORTING

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Driving Employee Engagement initiatives like

PITCH : PEOPLE IDEATING TO CREATE HISTORY

WARM FUZZY : Employee engagement Program

NLP : Nursing Leadership Program-creating leaders

WALL OF FAME

BEST EMPLOYEE OF THE MONTH

Training & Recruitment (March 2009-2010)

Startup training on SOP’s, HIS, Grooming, Etiquettes and Functional Training for any new facility

Training : Continuous training on Grooming, Etiquettes,SOPs,Service Standards

Induction on Vision, Mission and Organizational Goals for new joinees

Reporting to GM Training

Training staffs in HIS (WIPRO/MEDTRACK)

Thorough understanding of the Software

Improvising as the need arise

Weekly orientation classes for the new joinees

Guest Relation/Case Management

Part of the team to formulate SOPs for the Department.

Training the staffs on Service Standards, Sops

Weekly brief on Patient Satisfaction Index to all the departments

Best Practices: Online feedback system, to avoid bias

Review of Internal Processes

Educative program for the Attendants in IPD areas and community awareness on Lifestyle Changes

Work Experience: roles and responsibilities performed at Wockhardt Hospitals, India

Healthcare Analyst (June2008 - 09)

Evaluating brown field projects

Clinical Acquisitions for new projects

Ensures internal and external compliance with applicable policies and procedures.

Analyzing regular and ad hoc reports from ERP solution to drive business improvements and makes recommendations to

relevant managers

Monthly review to analyze the report from clinical and business perspective

Supply Chain Management

Part of team to create SOPs for Central Buying Unit to streamline SCM

Creating a process for Vendor Management

Creating Purchase Committee; Weekly meeting on achievement status

Creating Item Master and Vendor Master

Weekly HIS Training for staff

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Sr. Executive Sales & Marketing (June2008 - 09)

Setting up Health Check up units/Poly Clinics

Handled Health check-up – 60 visitors/day with monthly target – 30 lakhs/month

Improving efficiency and yield from hospital Sales & marketing by studying internal cost and designing packages

Dialysis unit,Emergency Services,Endoscopy,Gyn pkges

Manager on Duty: 4 nights MOD/month

Reporting to G M Operations,Mr.Dilip Jose

Management Trainee (Jan 2008 – June 2008)

Internal Cost Control

Projects: Costing for Dialysis Unit & Emergency.

Standardization of stationery & linen across group to achieve uniformity & cost efficiency.

Co-ordination between In-house Branding Team, Vendor, Purchase, User Department and Management

Reporting to Dr.Lloyd Nazareth,Centre Head – Wockhardt Hospitals Banerghatta Bangalore

Areas of Expertise

• Healthcare Administration

• Training & Development

• Project Management

• Patient Counseling

• Conducting Awareness Programs

• Team Management

Qualification

PGDHM (2006-2008) : Administrative Staff College of India

B.SC Biotechnology (2003-2006): V S Lakshmi College,affiliated to Andhra University

Seminars Attended

A Workshop on “Healthcare Marketing”, conducted by Indian School of Business, Hyderabad.

IT Knowledge

HIS Software: Wipro version II

Computer Skills: Operating System : Windows Vista, XP, 2000,2007

Personal Profile

Name Shaheen Khudsia

Marital Status Married

Date of Birth 24/ 10/1985

Gender Female

Interested areas Operations and Administration, Quality, Training, Guest Relations

Religion Islam

Passport No K5890346

Nationality Indian

Visa Resident Visa

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