David H. Parsons
Phone: 760-***-****
San Diego, CA 92122
Email: aca8pk@r.postjobfree.com
OBJECTIVE: To obtain a position using experience in the Manufacturing,
Engineering, Research, Service and computer fields.
SPECIALIZED SKILLS:
. Over twenty years in the research, technical support and service
fields.
. Experienced as a Production Supervisor/Lead man.
. Knowledge in Drafting Technology/Cad.
. Detailed and results oriented.
. External hardware installed (printers fax machines, modems, touch
screens, vision systems. Scientific measuring equipment such as load
cells, thermocouples, flow meters, displacement transducers, moisture,
monitors, DVM, optical power meters, etc.)
. Internal hardware installed (CD-Rom, soundcards, memory banks, hard
drives, motherboards, power boards, lasers, flash drives, etc.)
. Software installed (Windows 7, AutoCAD, Excel, PowerPoint, Microsoft
Word, etc.)
EXPERIENCE:
OPHTHONIX, VISTA, CA
SERVICE TECHNICIAN
01/08 to 10/12
Performed final assembly, upgrades, repairs, alignment, calibration and
evaluations on new and rental returned medical equipment used for taking
personal eye exams. Acted as the liaison between Ophthonix and their sub-
contractor for the manufacturing of the Z-View Aberrometer. Recommended
changes to manufacturing procedures to produce a higher quality product.
Notified QA of necessary changes needed to documentation to comply with
FDA regulations. Worked with engineering on high priority issues and the
testing of prototype designs. Responsible for maintaining spare parts
inventory. Worked with QA on inspecting incoming parts for the service
department. Prepared and packaged medical equipment for new accounts.
ENCAD/KODAK, SAN DIEGO, CA.
INTERNATIONAL TECHNICAL SUPPORT SPECIALIST
8/99 to 12/05
Responsible for providing technical support for Europe, Africa, Middle
East, Asia and Latin American regions via telephone and email.
Distributed and maintained logs on relevant technical resources. Worked
together as a team with sales, marketing and engineering to achieve
business goals. Acted as a focal communication point for all technical
and service issues among Encad field support and Encad dealers. Member of
the service department core team and made recommendation to new product
development. Managed all warranty and spare parts support and ensure that
all warranty claims were handled in an efficient manner. Entered warranty
orders in Oracle and delegated work to administrative staff. Provided
pricing, availability of product and tracking information when requested.
Looked into cases where unusual high failure rates have occurred. Created
special sales promotions throughout the year to help generate department
revenue.
IVAC, SAN DIEGO, CA
RESEARCH TECHNICIAN
11/93 TO 2/94
Performed qualifying tests on biomedical equipment for FDA approval.
Tests performed included flow rate, leak, temperature variance, fault
insertion, pull etc. Input raw data into computer using programs such as
Quattro, Excel and Microsoft Word. Presented compiled data to engineering
for evaluation.
ALBION DEVICES, SOLONA BEACH, CA
ELECTRONICS TECHNICIAN
11/92 to 6/93
Manufactured, tested, calibrated and interfaced temperature compensation
equipment for the Automotive, Railroad and Aerospace industries.
GENERAL ATOMIC, SAN DIEGO, CA
6/80 to 3/92
SENIOR MECHANICAL TECHNICIAN
Performed or assisted in the fabrication, modification, assembly,
installation, operation, repair and maintenance of laboratory and
experimental equipment. Performed routine and non-routine test for the
DOD and DOE.
"A" COMPANY, SAN DIEGO, CA
PRODUCTION SUPERVISOR
01/77 to 05/80
Trained, evaluated and supervised approximately thirty employees in the
injection molding department. Responsible for scheduling, repairing and
installing injection molds, drilling and milling machine equipment.
SOFTWARE SKILLS:
ORACLE, NAVISION, AGILE, QCBD, OUTLOOK, MICROSOFT WORD, etc.
EDUCATION:
PLATT COLLEGE, SAN DIEGO, CA
Course: Electro/Mechanical Drafting/CAD - Graduate
MESA COLLEGE, SAN DIEGO, CA
Course: Life Science
MADISON HIGH SCHOOL, SAN DIEGO, CA. - Graduate