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Technician Service

Location:
San Diego, CA
Posted:
November 25, 2013

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Resume:

David H. Parsons

**** ****** ******

Phone: 760-***-****

San Diego, CA 92122

Email: aca8pk@r.postjobfree.com

OBJECTIVE: To obtain a position using experience in the Manufacturing,

Engineering, Research, Service and computer fields.

SPECIALIZED SKILLS:

. Over twenty years in the research, technical support and service

fields.

. Experienced as a Production Supervisor/Lead man.

. Knowledge in Drafting Technology/Cad.

. Detailed and results oriented.

. External hardware installed (printers fax machines, modems, touch

screens, vision systems. Scientific measuring equipment such as load

cells, thermocouples, flow meters, displacement transducers, moisture,

monitors, DVM, optical power meters, etc.)

. Internal hardware installed (CD-Rom, soundcards, memory banks, hard

drives, motherboards, power boards, lasers, flash drives, etc.)

. Software installed (Windows 7, AutoCAD, Excel, PowerPoint, Microsoft

Word, etc.)

EXPERIENCE:

OPHTHONIX, VISTA, CA

SERVICE TECHNICIAN

01/08 to 10/12

Performed final assembly, upgrades, repairs, alignment, calibration and

evaluations on new and rental returned medical equipment used for taking

personal eye exams. Acted as the liaison between Ophthonix and their sub-

contractor for the manufacturing of the Z-View Aberrometer. Recommended

changes to manufacturing procedures to produce a higher quality product.

Notified QA of necessary changes needed to documentation to comply with

FDA regulations. Worked with engineering on high priority issues and the

testing of prototype designs. Responsible for maintaining spare parts

inventory. Worked with QA on inspecting incoming parts for the service

department. Prepared and packaged medical equipment for new accounts.

ENCAD/KODAK, SAN DIEGO, CA.

INTERNATIONAL TECHNICAL SUPPORT SPECIALIST

8/99 to 12/05

Responsible for providing technical support for Europe, Africa, Middle

East, Asia and Latin American regions via telephone and email.

Distributed and maintained logs on relevant technical resources. Worked

together as a team with sales, marketing and engineering to achieve

business goals. Acted as a focal communication point for all technical

and service issues among Encad field support and Encad dealers. Member of

the service department core team and made recommendation to new product

development. Managed all warranty and spare parts support and ensure that

all warranty claims were handled in an efficient manner. Entered warranty

orders in Oracle and delegated work to administrative staff. Provided

pricing, availability of product and tracking information when requested.

Looked into cases where unusual high failure rates have occurred. Created

special sales promotions throughout the year to help generate department

revenue.

IVAC, SAN DIEGO, CA

RESEARCH TECHNICIAN

11/93 TO 2/94

Performed qualifying tests on biomedical equipment for FDA approval.

Tests performed included flow rate, leak, temperature variance, fault

insertion, pull etc. Input raw data into computer using programs such as

Quattro, Excel and Microsoft Word. Presented compiled data to engineering

for evaluation.

ALBION DEVICES, SOLONA BEACH, CA

ELECTRONICS TECHNICIAN

11/92 to 6/93

Manufactured, tested, calibrated and interfaced temperature compensation

equipment for the Automotive, Railroad and Aerospace industries.

GENERAL ATOMIC, SAN DIEGO, CA

6/80 to 3/92

SENIOR MECHANICAL TECHNICIAN

Performed or assisted in the fabrication, modification, assembly,

installation, operation, repair and maintenance of laboratory and

experimental equipment. Performed routine and non-routine test for the

DOD and DOE.

"A" COMPANY, SAN DIEGO, CA

PRODUCTION SUPERVISOR

01/77 to 05/80

Trained, evaluated and supervised approximately thirty employees in the

injection molding department. Responsible for scheduling, repairing and

installing injection molds, drilling and milling machine equipment.

SOFTWARE SKILLS:

ORACLE, NAVISION, AGILE, QCBD, OUTLOOK, MICROSOFT WORD, etc.

EDUCATION:

PLATT COLLEGE, SAN DIEGO, CA

Course: Electro/Mechanical Drafting/CAD - Graduate

MESA COLLEGE, SAN DIEGO, CA

Course: Life Science

MADISON HIGH SCHOOL, SAN DIEGO, CA. - Graduate



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