Susan M. Daniels, PMP

Email: aca8l8@r.postjobfree.com; Home: 703-***-****; Profile on LinkedIn

Overview

Project and process specialist with experience in different roles in

software development and implementations. Experienced and able to manage

small to large project teams using Project Management best practices and a

variety of methodologies, e.g. waterfall, iterative, incremental, agile,

etc. Worked with cross functional teams on product enhancements, technology

upgrades (.Net, J2EE, Web), new applications and beta/release rollout for

Enterprise Resource Planning (ERP), Time/Expense Reporting, Healthcare IT

and Business Intelligence (BI) systems. Helped define, implement and

enforce Software Development Lifecycle (SDLC) processes. Specialties

include:

Product/Project Release Planning Change Management

Capacity Planning over multiple years and Risk Management

projects

Software Development Lifecycle processes MS Project Professional 2010

Project Management best practices MS Project Server 2010

Detailed, task level MS Project schedules Ticket/defect tracking systems, e.g.

JIRA, Soffront

Recent Experience

September, 2011 - August, 2013 QuadraMed,

Reston, VA

Project Manager, Software Development

As Project Manager (PM), I was assigned to manage all Product Development

projects for the Revenue Cycle and Business Intelligence products from

initiation through beta testing. This included several yearlong projects

covering new product development (BI), technology upgrades (.NET),

enhancements to existing software (Affinity Revenue Cycle) as well as rapid

implementation and deployment of federal and state regulations. In addition

I...

. Drove the project initiation process to define the scope, interim

milestone dates, work packages, preliminary estimates and documentation

needed for senior management approval.

. Defined Capacity Plans for each project using the scope/requirements,

level of effort estimates and resources to forecast the release timeline

(most projects were time boxed).

. Managed long range product line (Roadmap) Capacity Plans covering multi-

year projects and releases.

. Defined, tracked and analyzed detailed task level schedules for 50+

resources across all product development teams using MS Project

Professional. Managed schedule using MS Project Server.

. Identified, mitigated and resolved technology, scope, schedule and

resource issues and risks to ensure dates were met. Implemented a change

request tracking system to communicate and manage project changes.

. Acted as MS Project Server administrator for the Product Development

Project Management Office (PMO).

March 2006 - July, 2011 Deltek,

Herndon, VA

Project Manager, Software Development

My opportunities at Deltek included Project Manager, QA Manager and Project

Coordinator. As the first project manager in product/software development I

helped create their PM best practices as well as their first generation

Project Management Office (PMO). Below is a partial list of accomplishments

in my last role as Project Manager.

. Managed Costpoint ERP, Vision and Time, Expense and ESS projects from

inception through release rollout.

. Collaborated with Product Management to define the Project Charter, i.e.

business case, scope, resource capacity, budget and timeline, etc. and

gain project approval by senior management.

. Managed/coordinated over 15 projects including enhancement releases, new

product development for timesheets and expense reporting and .NET

technology upgrade/rewrite of the Vision ERP product.

. Managed projects through the five PMI process groups executing best

practices, e.g. Project Management Plan (PMP), WBS, work packages and

estimates, change control, issue/risk management, lessons learned, etc.

. Tracked resource allocations and assignments by creating, maintaining and

managing detailed task level schedules with status updates processed via

MS Project Server.

. Performed schedule analysis, baseline variance on both cost and labor as

well as progress tracking to update stakeholders and executive management

via reports and in-process review meetings.

. Established the first project management group in product development,

directing the definition of standard templates and processes for PM core

best practices such as Project Charters, PMP, capacity planning, schedule

management, change control, status reporting, issue and risk management,

etc.

. Assisted the Software Quality Assurance group with the definition,

rollout, tracking and auditing of SDLC processes and standards.

October 2000 - February 2006 Deltek, Herndon,

VA

Manager, Quality Assurance and Project Coordinator

Responsible for managing the Quality Assurance (QA) department engaged in

product and installation testing of web based products developed in J2EE

technologies using Oracle and Microsoft SQL Server relational databases. As

scheduling expert, managed planning, scheduling and task tracking of

projects for three different products.

. Managed testing effort for newly developed Timesheet, Expense and

Employee Self Service products.

. Managed client reported issues via Seapine TestTrack ensuring resolution

and delivery of critical updates.

. Defined processes and created the procedure manual for the Quality

Assurance test team.

. Also acted as Project Coordinator helping all development teams in the

Enterprise Systems Division (ESD) to calculate resource capacity,

identify scope and requirements, define and estimate tasks, set interim

and final milestone dates, create/manage detailed project schedules and

prioritize change requests.

. Coordinated and tracked over 12 Costpoint, Time, Expense and ESS projects

with tasks assigned to resources at various sites in the US as well as an

off shore office in the Philippines and a partner in Bangalore India.

Additional Experience/History

In addition, I have held various positions at Siemens (formerly Shared

Medical Systems (SMS)), an HIS software vendor and Oasis which specialized

in clinical data repositories. Below is a list of key positions and

responsibilities.

. Implementation Analyst - worked with the medical records and business

office departments to analyze client processes and procedures, provide

training and offer advice on optimal use of the software.

. Implementation Project Manager - responsible for managing company and

client activities during installation of Hospital Information Systems

(HIS) and clinical data repositories. Helped forecast company revenue

stream based on license fees, professional services and implementation

progress (meaningful use).

. Product Manager/Marketing Specialist - provided sales support by

responding to proposals, creating presentations and demonstrating

products. Tracked market place requirements, created business cases,

created product fact sheets and attended user conferences.

. Development Manager - responsible for managing a team of programmers,

business analysts and testers working on software development projects

from initiation through release rollout.

. Quality Assurance Manager - for a software test team working on Hospital

Information Systems applications including federal and state insurance

regulations, patient registration, medical records, order entry, etc.

. Process Improvement - drove process improvement initiatives in strategic

and tactical planning, estimating, resource allocation and capacity

planning, change control and project scheduling.

Education/Training/Other

BS in Health Administration from the Pennsylvania State University, State

College, PA.

AS in Nursing (RN) from Montgomery County Community College, Blue Bell, PA

Professional Training Classes: Project Management, Microsoft Project,

Conflict Management, Software Product Management, Leadership and

Management, Customer Satisfaction Skills, Presentation Skills, Listening

Skills, etc.

Volunteer Work: Grocery planner at the Loudoun Interfaith Relief food

pantry, HOA Secretary.

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