Dawn D. Rivera

Philadelphia, PA Phone: 484-***-**** aca8hb@r.postjobfree.com

PROFESSIONAL SUMMARY:

I would like to contribute in a challenging environment where I can utilize my professional experience and knowledge to assist my employer in achieving current and future business goals. I’m a creative support professional with a record of increased responsibility. Proficient in prioritizing and completing task in a timely manner resourceful, detail oriented, highly organized, analytical thinker with strong communication skills. Client focused with diverse experience. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills.

MIDAS Document Management General Ledger

IT Help Desk Support

MS Word

PowerPoint

Petty Cash Manager

Excel

Lotus Notes

Extensity Expense Manager

07/2011-09/25/2012 NuPathe Inc.

Administrative Assistant

Provided administrative support, route and screen calls, greet visitors, respond to inquiries from the public, and provide information about the organization.

Responsible for the operation of various process that contribute to the production of goods and services, maintain petty cash log, expense reports, managed Pitney Bowes mail station

* Create and handle correspondence, sort and distributes incoming/outgoing mail

* Responsible for security by helping to monitor the access of visitors and clients

* Manage calendars, schedule meetings, event planning, maintain files, order supplies

* Assure services and equipment are procured within the budget, process vendor checks

* Arrange Board Meetings & Board Books, schedule domestic and international travel

06/2009 –06/2010 Merck & Co., Inc. West Point, PA

MMD IT Help Desk Security Administrator for Client Services

IMPACT (Integrated Manufacturing Planning Accounting Control Tracking)

* Answer all incoming calls to the help desk, performed Net Meetings,

* Answer questions and resolves simple requests, Processed access request

* Conducted Audits of department profile user access,

* Identified complex requests assigning to appropriate analyst.

* Performed duties based on priority need, Monitored IMPACT Security In-Box

* Maintained IMPACT User Database, processed IMPACT User ID request

* Help desk recovery, reviewed, resolved, updated user issues

* Processed various MMD IT Mainframe Security Applications, completed various job performance training

01/2009-06/2009 Montgomery County Community College Pottstown, PA

Student Services Coordinator/Admissions

* Report to Dean of Admissions

* Assisted prospective applicants with admissions process

* Processed billing statements

* Assign appointments, phone calls, email to Admissions Staff

* Assist with on campus events and programs

11/2007-12/2008 Teva Pharmaceuticals North Wales, PA

* Chargeback Account Manager

* Assigned to maintain several accounts

* Process the reversal of previously settled transactions

* Follow up of disputed sales inquiries

* Scan and process debit/credit statements daily

* Assist recovery department with updates and notifications

02/2007- 10/2007 Sanofi Aventis Malvern, PA Executive Assistant

Report to Director of Laboratory Animal Science Welfare Department

* Coordinator of testing for AALAS learning Library (online medical library)

* Processed Tracking documents for Clinical Studies & animal data logs

* Provided support for the Laboratory Animal Science Welfare Team

* Coordinated travel, managed Calendars, processed expense reports

* Provided office support, Prepared training planners, update monthly meeting minutes

2005-2006 BNP Paribas King of Prussia, PA

IT Procurement Administrator

* Eproc-Procurement Database for viewing accounts payable information of current and past due invoices

* Managed National and International Accounts, Researched outstanding purchase orders

* Processed daily billing statements, used Ariba purchasing system

2003–2005 GlaxoSmithKline King of Prussia, PA

Administrative Assistant

Provided support for the following department Directors & Staff

* Biopharmaceutical Division, IT Systems Communications Data

* Center, Clinical Research & Development, Marketing Department, Human Resource Department

* Multiple tasked with the ability to prioritize

* Managed onsite training

* Processed Kronos Payroll Exception Reporting, troubleshoot salary problems, recorded attendance/PTO tracking, &Assigned Badge ID

* Maintained Site Security database

* Prepared training planners

* Order supplies, provided monthly on site safety gear from private contractor

2001-2003 GlaxoSmithKline Philadelphia, PA

Administrative Assistant

* Event Planning for Marketing Department

* Processed tracking documents, used Ariba purchasing system

* Complete & submit Expense reports weekly, monthly, quarterly

* Arranged onsite/offsite conferences

12/99-01/00 Jefferson Hospital Philadelphia, PA

Medical Assistant, Phlebotomist/Department of Endocrinology

* Performed veinupuncture, recorded vital signs, excellent communication skills both written & verbal, processed updated daily patient registry

* Scheduled patients for surgical procedures

Education: Graduate Thompson Institute, Phlebotomy

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