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Customer Service Loss Prevention

Location:
Martinsville, NJ
Posted:
November 25, 2013

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Resume:

Stephon P.Hubbard Jr.

**** ******* **. ***. ** Brooklyn, N.Y. 11213

Phone: 704-***-**** 347-***-****

Email: aca88w@r.postjobfree.com

Objective

Seeking a challenging and interesting position where I will have an opportunity to make a positive

contribution to the company and employees who work for it.

Experience

A.E.G. Security / Barcleys Center Brooklyn, N.Y. 07/2013 - Present

Work as a Security Officer for one of the highest grossing sports/event arenas in America, with the

following responsibilities.

Work with a team of Security officers to ensure the safety of our guest and the overall arena

Provide exceptional customer service by greeting guest and guiding them to their destination.

Patrol interior as well as exterior and report any potential danger.

Use of hand wands and magnetometers to detect and recover any illegal weapons found on guest

Escort celebrities safely through the Barcley Center to their destination.

Best Buy Charlotte, N.C. 11/2011 - 04/2012

Worked as a Best buy mobile / sales consultant with the following responsibilities

Ensured customers received great service when selecting appliances to purchase.

Provided customers with a mobile device suitable for their everyday needs.

Activated and educated customers about their new mobile device.

Build relationships with every customer

Sephora New York N.Y. 10/2005 - 08/2011

Worked as a Loss Prevention agent with the following responsibilities

Worked closely with store management to increase cast members awareness of safety rules.

Ensured proper operation of physical building security cameras and alarm system.

Created and maintained scheduling for Loss Prevention team.

Protected the clients and cast members from any potential harm in the store.

Helped the team surpass the monthly sales goals by assisting the clients with their purchases.

Apprehended Shoplifters when necessary

Virgin Megastore New York, N.Y 06/2001 - 10/2005

Worked as an Loss Prevention agent with the following responsibilities

Ensured every customer was satisfied with his or her purchase by providing excellent service.

Kept track of daily logs for Loss Prevention staff.

Controlled the stores inventory shrink by conducting daily cycle counts of merchandise.

Apprehended Shoplifters when necessary

Education: T.C.I. College of Technology 09/2010 - 12/2010

Majored in Digital Media Arts

Skills

More then 10 years of Loss Prevention, Security and customer service experience. Possess extensive knowledge of

current computer software such as Microsoft office suite, Adobe Cs5 Photoshop, Mac O.S. and Windows. I am able to

work effectively, independently or with a team. I am a critical thinker, who is able to make appropriate decisions even in

stressful situations. Experience in Digital Media Arts such as photography videography and digital editing.

References will be furnished upon request



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