STEVE CARWILE

Phone: 703-***-**** ***** Half Moon Lane

aca88i@r.postjobfree.com Woodbridge, VA 22192

AREAS OF EXPERTISE

VoIP System Management Data/IT Systems Administration Website Development

Helpdesk Support Training Aid Production Client Relations

PROFESSIONAL EXPERIENCE

May 2002 – May 2013

BARE International

IT Systems Technician Fairfax, VA

Provide help desk support to the U.S., Brazil, Chile, Europe, China, India Offices, and Telecommuters.

Maintain IT infrastructure with switch/router/firewall maintenance, software management, MS Windows

and OSX administrator functions, data archive, and hardware upgrades/ initial computer configuration.

Administer corporate e-mail server and provide e-mail support, companywide, on Microsoft Office365.

Successfully migrated e-mail server from MDaemon Pro to Microsoft Office365

Maintain/Administer U.S. Cisco VoIP Phone system, including re-wiring and re-routing.

Research and procurement of new technology for infrastructure improvements.

Production Manager

Serve as the lead video quality control specialist by reviewing and supervising 4 assistance in surveillance

videos, ensuring customer specifications are met, eliminating video digitizing, improving audio quality, and

adding BARE/Video Eyes, custom graphics, client graphics, and logos.

Troubleshoot incompatible/damaged videos for client viewing/use. Research and implement new software

solutions to correct troubled videos.

Create training and certification videos for BARE video evaluators.

Interface with clients to determine proper video/DVD formatting and packaging based on their

requirements.

Update marketing material using Adobe Illustrator and Microsoft Publisher by customizing it to suit

prospective clients on an as needed basis.

Assist in updating BARE and Video Eyes websites using Adobe Dreamweaver CS4.

May 1999 – June 2000

WPAX-TV

Master Control Operator Lumber Bridge, NC

Successfully transitioned daily satellite feed establishing schedule of programs and commercials.

Maintained a log of all transmitter readings. Kept the transmitter settings at appropriate levels for ideal

picture and audio broadcast. Troubleshooted and fixed issues that might arise with transmitters.

CERTIFICATION

CompTIA A+ Certification, CompTIA, 2013

EDUCATION

Bachelor of Science, Mass Communications with Broadcasting concentration, University of North Carolina

at Pembroke 2001

SKILLS

Proficient in Microsoft Word, Excel, Publisher, PowerPoint, and Adobe Photoshop, Premiere, and Encore.

Specialized software used primarily includes: Adobe Premiere CS4, Encore CS4, Photoshop CS4, Illustrator

CS4, Dreamweaver CS4, Bare Apollo, and Sony Vegas.

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