Sharon T. Brown M.Ed

*** * ****** *******, ******** 23661 (aca862@r.postjobfree.com

757-***-****

Summary of Qualifications: Highly motivated, energetic, experienced in

working with diverse populations, creating innovative and analyzing needs,

skilled in support of Human Services.

Objective: Results-oriented, motivated individual with a consistent track

record of leading and delivering exemplary services in case management and

education.

Employment History

Professional Experience:

Value Options (Department of Defense) Chesapeake, VA

7//2013-8/2013

Triage Consultant

. Received inbound calls using headset and computer

. Direct calls to appropriate department of request of assistance

. Conduct behavior and wellness assessments for mental health

. Process referrals for counseling needs for further review

. Provide claims information on Military One Source

. Create military personnel member accounts military families

. Document case notes using case management system

. Maintain confidentiality of member medical records

. Verify release of information of callers

. Maintain daily time management system

ACCESS AIDS Care, Hampton, VA 10/ 2009-

07/ 2013

Medical Case Manager

. Resourceful professional case management for 45 clients, managed meal

program for peninsula office

. Provide counseling on a broad range of subjects in compliance with

guidelines

. Interpreting regulations and policies for confidentiality for

clients

. Conduct general office procedures by answering phones using multi

phone line system

. Process Medicaid and Medicare claims for benefits, assist with housing

needs for placement

. Create and Maintain medical records for clients with release of

information for medical review

. Resolve conflict resolutions with client issues and third parties

. Process application for medicine services with Health Department and

other programs

. Perform research development for client different client issues

. Contact medical providers for verification of appointments and lab

reports

Phoebus High School, Hampton, VA

08/ 2005- 06/ 2008

Special Education Teacher

. Taught English curriculum 9-12th special education in self -contained

environment

. Organized and delivered daily lesson plans, maintain behavior

assessments

. Adhere to policy and guideline IDEA act pertaining to accommodations

. Evaluate and Approved request for continuing services for Special

Education services

. Prepare Individual Evaluation Plans, conducted conferences with parent

and faculty

. Implemented methods of study aids to assist special needs students,

advised course schedules

Davis Middle School Hampton, VA 2/2002-

6/2005

Instructional Assistant

. Created and Maintained grading system for grade 6-8th

. Assist with mobility skills of specials needs students

. Assisted as a one on one for students with behavior issues

. Attended conferences of Individual Evaluation Plan

. Maintain attendance log and truancy policy

. Substituted as needed for faculty teachers

. Substituted as needed in front office as secretary

. Managed record keeping of student profiles

. Prepare copies, fax documents prepared administrative duties

. Update records with changes of disabilities of students

. Contact parents upon behavior and medical issues

. Assist with literacy readings and preparations of Standard of

Learning essentials

. Monitor students in hall and cafeteria

. Assist with any interruptions of classroom environment

Education:

Master of Arts, Education, Averett University, 2008

Bachelors of Arts, General Studies Hampton University

Professional Development Course, Shenandoah University 2006-2009

Electrocardiograph Technician Certification, Thomas Nelson Community

College Dec, 2013

Technical Skills:

Microsoft Office Suite (Excel, Access, Power Point Word) Care-Ware, Typing

45-50 wpm, Windows,

Additional Training:

Shenandoah University: Service and Delivery& Remedial Instruction, Lifespan

Transition, Behavior Management, Foundation of Legal/Ethical Aspect,

Consultation& Collaboration, Foundation of Ethics, Behavior Management,

Characteristics of Mentally Retardation and Learning Disability, Curriculum

and Instruction, Management skills, Call Center experience, EKG Technician

certification 12/2013, Advanced Computer Skills.

Security Trainings: 8/2013

The Impact of Deployment and Combat Stress On families and Children Part I:

Families and Deployment

Military Cultural Competence

Cyber Security and Hacking

Contact this candidate