Walter Brooks

**** ****** **., ******* **.,*****

T: 832-***-**** E: aca830@r.postjobfree.com

To find a position where I would have a positive impact on people, that offers the opportunity to improve my

current skills as well as to learn new skills. I am a highly organized and efficient team player with extensive

Objective experience and proven ability to effectively plan and execute.

General Dynamics – Call Center Representative 9/2013 Present

Experience

Answer inbound calls; enroll consumers in affordable care act health insurance, answer inquiries about

eligibility, cost, and coverage. Provides correct information on plan penalty fees.

Expert Staffing – Print Production 4/2013 – 9/2013

Processed large vinyl wrapping orders for fortune 500 companies and Major NCAA Colleges using the latest in

Ultra Violet Digital Printing. Quality checked all orders for the highest printing quality

ML&R Janitorial – Office Manager 1/2009 7/2012

Responded to emails, faxes and phone calls. Scheduled work assignments and vacation days for employees

based on business needs.

Patton University Various Courses

Co Active Coaching Life Coach Program

Education

Zacson Corporation Top Gun Management Program

San Francisco Community College GED

Experienced Team Lead that delivers expected results

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Excellent communication via telephone, email and in writing

Skills •

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Provides seamless service to external customers and co workers

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Able to problem solve in high stress situations while maintaining elite service

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Analyze performance via silent and side by side monitoring and provide coaching to direct reports

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Conduct workshops that implement new training material

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Able to enter data and communicate using various computer systems and software including Windows

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XP, Windows 7 and Microsoft Office Tools

References are available upon request.

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