Mitzi R. Smith

**** ******* ***** 704-***-****

Charlotte, North Carolina 28269 aca7mk@r.postjobfree.com

OBJECTIVE

Records Management Services professional seeking a position that will utilize my management,

leadership, supervisory skills, knowledge of records preparation for State and Federal Audits as well as

release of information

SUMMARY

Accomplished, results-oriented professional with ten plus years of customer relations experience

focused on social services, and youth and family services specializing in release of information. Proven

records management and supervisory experience to interface with internal and external customers to

ensure solutions meet customer requirements and satisfaction. Ability to effectively address customer

requests as well as to quickly resolve customer concerns.

WORK HISTORY

Patterson Pope Records Management Company, Charlotte, NC 2003-2013

Records Administration Manager

Managed four record repositories in Charlotte area for Youth & Family Services (YFS) and

Department of Social Services (DSS) for Patterson Pope

Supervised and monitored all job tasks as well as implemented policies and procedures

Oversaw the management of paper-based and electronic information used by YFS

Generated monthly report with status of all four record repositories

Assisted in development of each record repository’s filing system with DSS computer

programs.

Trained and supervised of Patterson Pope record staff

Advised DSS/YFS staff on the management of their records and electronic information

design and format

Scheduled and facilitated meetings to resolve critical customer issues expeditiously

Developed and inspired both Patterson Pope record staff and DSS/YFS staff to continue to

build and maintain an effective work environment

Motivated, guided, and reinforced the "team oriented" concept for work performance to both

Patterson Pope and DSS/YFS staffs as it related to the corporate goal and mission

Provided management of records preparation for state and federal audits

Ensured local, state and federal guidelines and regulations were adhered to relating to different

types of records

Supervised and managed the release of information

Medical College of Virginia, Richmond, Virginia 1993-1996

PACU- Administrative Assistant

Trained new employees on physicians policies and procedures

Explained the referral authorizations process and pre-certification process to all patients

Scheduled Pre-op, Post-op, and follow up appointments for fifteen plus physicians and seven

physician’s assistants on a daily basis

Communicated with physicians and other health care professionals to clarify diagnoses or to

obtain additional information prior to entering into computer

Scheduled appointments and obtained proper demographics from patients in regards to

insurance and billing information

Created and maintained patient records, insurance and billing information, charts and

immunization records

Smith 2

Reviewed medical records for completeness, assembled records into standard order, and filed

records in designated areas according to applicable alphabetic and numeric filing system to

later be entered into computer

Walter Reed National Military Medical Center, Washington, DC 1988-1993

(Formerly Armed Force Institute of Pathology/AFIP)

Medical Records Technician

Ensured records and forms information was completed accurately, properly identified and

signed prior to filing.

Assembled and organized all completed medical records information and entered into medical

records data base

Ensured all necessary medical records information was logged into the computer on a daily

basis

Operated computer to enter and retrieve data and type correspondence and reports

COMMUNITY SERVICE & AFFILIATIONS

Salvation Army's Women Shelter, Volunteer, 2002-Present

Aberlina Child Center, Board Member, 2004-Present

Homelessness Prevention Initiative, Volunteer

PRESENTATIONS/TRAINING SESSIONS & WORKSHOPS

Managing Public Records Workshop (Local Records Unit, Government Records Branch NC

Dept. of Cultural Resources)

Focusing on:

1. Public Records Laws, Confidential Records, Records Management Principles

2. Values of Public Records, Vital Records Protection, Managing Public Records using a Records

Retention and Disposition Schedule

3. Electronic Records Management, Scanning Public Records, Disaster Preparedness, Your

Responsibilities Regarding Public Access and Daily Management of Your Records

ACCOMPLISHMENTS/AWARDS

Assisted in planning and implementation of programs to enhance the learning capabilities of

children that attend the Aberlina Children Center

Coordinated and developed the Study Buddy program for homeless children in the Salvation

Army's Women Shelter

Assist with the Homelessness Prevention Initiative at Salvation Army's Women Shelter

Graduated Summa Cum Laude

Academic Achievement Award Fall and Spring of 2003

Ranked #1 in the Bachelor of Arts Department at Johnson C. Smith University, 2003

EDUCATION/TRAINING

Bachelor of Arts specializing in Human Services, May 2003

Johnson C. Smith University, Charlotte, North Carolina

Graduated Summa Cum Laude with a GPA of 3.98 on a 4.0 scale

COMPUTER SKILLS

Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Windows, ISSI, MCI, SMEAD

Link, CWII

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