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Customer Service Technical Support

Location:
Louisville, KY
Posted:
November 23, 2013

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Resume:

Natasha Walter

**** **** ***** *** #*

Louisville, Ky 40241

aca7e9@r.postjobfree.com

502-***-****

OBJECTIVE:

Seeking to obtain a responsible position in a facility that will enable me to use my strong organizational skills, educational background, ability to

work well with people and where my knowledge and experience can be utilized as well as enhanced.

SUMMARY OF QUALIFICATIONS:

More than 2 year experience as phlebotomist and more than 3 years as a customer service Rep.

Work well in high pressure and fast pace environment when collecting specimens.

Outstanding customer communication skills.

Excellent leadership skills. Can type 40wpm

Proficiency in blood collection by venipuncture and capillary technique from patients of all age groups.

Comprehensive understanding of compliance and safety.

Proficient in the use of PPE and procedures when dealing with certain patients.

Demonstrates ability to consistently meet deadlines.

EDUCATION:

Homestead Sr High 2000-2004- Diploma 3.5 GPA

Florida Career College 2004- Massage License 4.0 GPA

Phlebotomy Concepts 2010- Certificate 3.9 GPA

National College Surgery tech - Present

EXPERIENCE:

UNIVERSITY OF LOUISVILLE HOSPITAL

ER Phlebotomist- Processor

12-2010- 11-2012

Performs a variety of routine blood drawing procedures to include venipuncture.

Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment.

Transported specimens to the laboratory for testing.

Assisted the doctors to maintain accurate records of the patients and blood samples.

Ensures specimens are performed within a timely manner.

Perform red rules on every patient.

receiving, organizing, labeling, pouring specimen's off, and centrifuging specimens

enter specimen data into a computer system, prepare samples for further laboratory analysis(send outs)

AT&T INBOUND CALL CENTER

Internet Technical Support Representative 9/08-8/09

Executed daily operations of troubleshooting individual consumer accounts quickly and effectively solving customer problems. Provided customer

service and helped troubleshoot service issues.

Instrumental in remote access and different applications guiding me through my technical support.

Completed and processed contracts, and computer programming.

Hampton Inn Norfolk Naval Base

Front Desk Clerk

4/2006 -10/2007

Accommodate new and old guest by registering and assigning rooms, issuing room keys or cards, transmitting and receiving messages, keeping

records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from

departing guests.

Precision Response Corporation Call Center

Hotels.com Reservation Specialist 02/200*-**-****

nternational Inbound call center for booking reservations for hotels around the world. Provide customer with information about the hotel requested.

Collect customer information and payment method. Confirm reservation, email hotel for special request, email customer reservation information and

keep record of how many hotels booked that day.

*TRAINING*

Technical and Non technical extensive training in all areas of blood and specimen collection on Adult and Pediatric Simulators, Centrifuging and

Processing Specimens. CPR certified. Computer skills such as Net Access, Novel, ULH-PSN, Word Process, Microsoft Word/Excel and Horizon.



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