Customer Service Engineer

Jagdeep Singh

*/** ***** ******, ***** Oak, Auckland

020-***-***** (M)

aca78q@r.postjobfree.com

Personal Profile

I have completed my Bachelor of Electronics and Communication Engineering

from Punjab Technical University, India and currently studying Diploma in

Business (Level 7) from the Cornell Institute of Business and Technology. I

am currently working towards achieving my future goals

In May 2011 I secured a fulltime position as a Fault Management Engineer in

Denave India Pty ltd on the project of Nokia Siemens Networks at Vodafone

office Mohali, India. I worked there till 5 September 2013. l arrived in

New Zealand on 13 September 2013

I enjoy dealing with people and I am enthusiastic about new technology and

have the ability to achieve desired target

Career Objective

- Seeking for a challenging learning experience, to utilize my skills

and abilities that offer professional growth while being resourceful,

innovative and flexible

- Intend to build a career with leading corporate having committed &

dedicated people, which will help me to explore myself fully and realize my

potential. Willing to work as a key player in challenging & creative

environment

Key Attributes

Commitment to quality, innovation, accuracy and delivery of these factors

Diplomatic, discreet and able to maintain the confidentiality of

information

I complete set tasks in a methodical and thorough manner

Highly organised and the ability to meet deadlines

The ability to remain calm and objective in all situations

Able to work autonomously and in a team environment

Willing to work hard with complete sincerity &commitment

Ability to engage with people from diverse cultural backgrounds and

maintain a long term working relationship

Fast learner, Punctual, Good leadership quality,Excellent computing skills

I have an enthusiastic and positive "can do" attitude towards all aspects

of my career

Communication Skills

Friendly and professional

The ability to change my communication style to meet the needs of the

customer

Ability to inform and consult with both staff and customers.

The ability to deal with a wide range of people regardless of culture,

gender or age

- Effective listener - ensure I gain the RIGHT information from

customers so I can deliver the RIGHT service

Customer Service Skills

I ensure the service I provide customers is highly respectful,

conscientious and professional

I build rapport and trust with customers easily

The ability to connect customers with the RIGHT products and services

Direct and honest approach to customer service

The ability to listen carefully to ensure I gain the right information and

rephrase when appropriate.

Technical Skills

Operating System UNIX and LINUX

Networking SS7 Signaling and Intelligent Network 7.6

platform

Domain Knowledge MS Office, Ultra Edit, EditPlus, Telecommunications and

Networking

Employment History

May 2011 - To September 2013 Denave India Pvt ltd

Nokia Siemens Networks as an Engineer working

on Charge@Once Premium Platform installed at

Vodafone Punjab, India

Job Responsibilities

< NSN Charge@Once Premium Platform installed at Vodafone Punjab, India

- Performance Monitoring & enhancements, Configuration Management and

Fault Management

- IN Platform & Subscriber Configuration

- All types of tariff solutions for Vodafone prepaid operations

- Voucher management

- Etopup and Euronet configurations

- All types of reports related to IN

- Coordinating with support team in case of critical alarms and

Emergency

- Handling customer complaints

- Coordinating with UAT team and CS team for testing the products

- Configuration of VLRs for Routing

- Monitor system backups on daily basis and coordinating with support

team

- IN health checkup and hardware checkup

- Configurations of promotional messages as per market requirement

- Alarm Monitoring

- Coordinating With Care Team For Planned Activity

Education

Institution: Cornell Institute of Business & Technology, Auckland

Qualification: Diploma in Business Level 7

Completing in: 2014

References

Raj Singh Employment Consultant iCareer Ltd - Auckland 021-586-100

(M)

Simon Cope Lecturer Cornell Institute - Auckland 021-968-103 (M)

Contact this candidate