Yarvetta Singleton

*** ******* ***** ***** ^^^ Home Phone 919-***-****

QUALIFICATIONS PROFILE

Resourceful and result-driven Office Administrator and Project leader with over 7 yrs. experience in diverse office environments and organizations.

>Administration: Provide exceptional administrative support to peers and executive management. Outstanding communication skills; continuously project a polished image and proven track record of professionalism, integrity, and creativity. Demonstrated ability to prioritize assignments and make effective decisions. Duties included handling large volume of routine office work.

>Customer Service: Adept at liaising with customers and stakeholders. Serve as an initial point of contact for customers, vendors and clients. Educate customers and visitors regarding company services and products. Efficiently schedule appointments and promptly respond to inquiries via email, fax and telephone.

>Technical Skills: Capable of managing complex, multiline telephone systems and typing 70 words per minute with superior accuracy. Familiar with Microsoft Office (Word, Excel, PowerPoint, Outlook) and Dictaphone.

>Key Strengths: Excel at developing strong relationships with business partners and senior management; strong aptitude for creating a positive first impression. Highly organized and conscientious; entrusted by management to handle confidential information. Adapt quickly to new and evolving environments.

EMPLOYMENT

Hazard Insurance Administrator – Assurant Solutions, Florence, SC 2006-2009

• Reviewed various types of insurance documents and updated the hazard insurance lines on the clients servicing system according to established procedures.

• Verified that the policies contains acceptable coverage and disbursed premium payments from the escrow account if required; made necessary outbound phone calls to insurance agents, and companies to update insurance policies and obtained needed (missing) information.

• Performed maintenance as necessary for policy changes, letters, notices, and insured all items were processed in a timely manner to meet or exceed established standards.

• Maintain contact with customers and agents

• Resolve administrative problems by preparing reports and analyzing data

• Maintain supply and inventory of office relates merchandise

• Maintain front desk area

• Type documents and correspondence

• Maintenance of office library, including cataloging, distribution, and record keeping

Financial Analyst, Project Management – Stay At Home Mom 2001-2005

• Organizer

• Assist with planning and execution of all society events

• Member management, including email reminders, member roster, and records of financial dues

• Perform filing, data management, drafting end editing short office memos

Data Entry Clerk, Gift Wrap Company – Midway, GA 1998-2000

• Input orders that were placed by customer into the computer.

• Also, filing and assist in the Mailroom Department.

• Assist clientele as they enter office and via phone.

EDUCATION

AA Applied Science-Office Technology, Onondaga Community College – Syracuse, NY

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