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Sales Customer Service

Location:
Bloomington, IN
Posted:
November 24, 2013

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Resume:

Brien Jones Cell (***) ***-

****

**** **** ******* ***** aca76a@r.postjobfree.com

Bloomington, IN 47404

OBJECTIVE: To Sell!

EDUCATION

INDIANA UNIVERSITY

Bloomington, Indiana

BA History 1985

PROFILE

In an epic sales career, I have been the recipient of dozens of awards

including Canon USA's national "Golden Eagle." I have also taken three

companies from no income to over $500,000 annually and managed as many as

25 salespeople. I'm also very competitive-in a call center environment-I

don't like coming in second. I want to WIN!

Of course I don't know everything-but I am a fast learner and don't mind

being taught. If the job starts from scratch, making cold calls, that's

just what I'll do.

CAREER HIGHLIGHTS

CHOSEN FEW BOOKS / GREAT CONCEPTS

Co-Founder

4001 East 3rd Street, Suite 10

Bloomington, IN 47403

December 2006 - September 2012

Our mission at Chosen Few Books (CFB) was to publish books for new

authors at cost and sell them to bookstores. Once a book was printed we

made calls, sent direct mail, and traveled to book shows to sell copies.

We even opened our own retail bookstore. For five years I continued to

make sales calls every day. Like countless other publishers (and Border's

175 retail bookstores) we did not survive the Amazon Kindle revolution,

but when we closed we still had an 'A' rating from The Better Business

Bureau.

At CFB my crucial responsibilities included: DAILY SALES CALLS +

Creating and Pricing New Services + Marketing + Lead Generation +

Recruiting at All Levels + Customer Service + Training + Sales Management

+ Coaching + Administration and Making Payroll.

RESULTS: In 2007 CFB grossed $390,000. That grew to $950,000 in 2010.

BOOKMAN MARKETING

Executive Vice President

250 Industrial Drive

Martinsville, IN 46151

August 2002-December 2006

Bookman offered publishing and publicity services to new authors. I was

hired as Vice President when the company opened. Generating income--sales

was my responsibility. Other crucial tasks included: Daily Sales Calls +

Lead Generation + Creating and Pricing New Services + Marketing +

Creating New Services + Customer Service + Sales Management + Recruiting

+ Hiring + Training.

RESULTS: In 2003 Bookman's grossed $500,000. That grew to $1.6 million

in 2006.

1ST BOOKS (Now Author Solutions)

Author Consultant

1663 Liberty Drive

Bloomington, IN 47403

April 1999 to July 2002

At 1st Books I sold print-on-demand publishing and publicity services to

authors nationwide. By my third month I lead the other 15 author

consultants in the sales department. I remained the top producer for more

than two years, and as a result the recipient of over 20 production

awards.

TELETRON, INC.

Senior Account Executive Supervisor

Bloomington, Indiana

December 1995 to March 1999

After setting every record in sales, I became Senior Account Executive

Supervisor. I was in charge of 20 senior representatives and coached 40

additional telemarketers. I was a three-time President's Club Award

recipient and also presented with an award for Perfect Attendance in

1997.

ADMI (American Direct Marketing Intelligence)

Marketing Director

Bloomington, Indiana

October 1993 to December 1995

ADMI provided my first professional experience writing, designing and

implementing advertising campaigns. I spent equal parts of the day

prospecting and creating marketing materials for our clients. Advertising

I wrote and designed was distributed in newspapers, magazines and in huge

direct mail campaigns.

CANON USA

Account Executive

San Mateo, California

October 1990 to September 1993

At the San Mateo, California branch I had extensive outside sales

training including SPIN and ACE. I successfully sold business machines

throughout the San Francisco Bay Area including copiers, color copiers,

printers and facsimile machines. I received Canon's Golden Eagle National

Award for sales in 1992.

THE NATIONAL REAL ESTATE INDEX

National Sales Manager

Emeryville, California

March 1988 to October 1990

After taking Index sales from $0 in 1987 to $750,000 in 1990, I was

promoted to National Sales Manager. I hired and trained three more

telemarketers and several assistants. I also got my first professional

writing and editing experience at the Index. I wrote articles and edited

each issue from cover to cover.

SUNRISE PUBLICATIONS

Teleservices Representative of the Year

Bloomington, Indiana

August 1986 to February 1988

I began my professional career at Sunrise Publications. I soon lead a 20

representative department in greeting card sales for 18 months, attaining

400% of my quota. Shadowing me became a regular part of new hire's

training. I won both the Telemarketing Rookie-of-the-Year and

Telemarketer-of-the-Year in 1987.

ADDITIONAL TRAINING

1986: Dale Carnegie Sales Training introduced Consultative Selling.

1991: SPIN Selling taught progressive sales techniques in competitive

situations.

1991: ACE of Sales focused on selling high-dollar equipment and

services.

1998: Action Sales taught selling to VPs, CEOs and other senior

executives.

1998: 7 Danger Zones for Supervisors 1998 was an advanced course in

proper professional behavior, etiquette and decorum.

1999: Toastmasters Club members improve their public speaking and

leadership abilities. Members also learn to overcome the fear of Public

Speaking.

1999: Coaching Skills for Supervisors taught advanced motivational

techniques to sales managers and supervisors.

O B J E C T I V E :

T O S E L L !



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