Tatanechia Patton

Matteson, Il. *****

aca6z1@r.postjobfree.com

https://sites.google.com/site/nechiapatton/

SUMMARY EDUCATION

Experienced training manager, instructional

Governors State University M.A.

designer/developer, and performance technologist

Human Performance Technology 2014

with expertise in:

B.A. English 2011

1. Corporate training

2. Human performance technology

CERTIFICATES

3. Learning tools and technologies

4. Designing interactions for learning

Certified Online Teacher 2014

5. Project management

6. Adult Learning theories

EXPERIENCE SKILLS

Customer Care Rep, N.E.W. / Assurion Web Design: Adobe Dreamweaver,

HTML

Work at Home 2013 present

Graphic Design: Adobe Fireworks,

Professionally handle incoming technical calls for Adobe PhotoShop, Adobe Illustrator

DirecTV customers. Technical troubleshooting. Meet

and maintain company core values and KPI for Multimedia: Macromedia Flash,

monthly, quarterly goals. Audacity, Captivate, Prezi, PowToons

Programming/Database: JavaScript,

. Business:, Adobe Acrobat,

Site Trainer, Publishers Circulation WordPerfect, Microsoft Word, Excel,

Fulfillment PowerPoint, and Outlook

Instructional Design: ADDIE model,

Orland Park, Il. 2007 2007

Kirkpatrick 4 Level Evaluation, Bloom

Deliver on-site training for new hire representatives.

Taxonomy, Pre-Post Evaluation, Front-

Developed Leadership Training for site

End Analysis

management. Collaborated with production floor

team to ensure productivity goals were met by new

REFERENCES

and existing customer service representatives.

Maintained training database. Design and

developed training materials to promote active

learning environment. Available Upon Request

Service Agreement Supervisor, Sears

Roebuck

Bridgeview, IL. 2003 2003

Supervised a team of 14+ direct reports, maintained

management databases. Performed monthly,

quarterly and annual evaluations. Assisted in training

and hiring of new hires. Maintained company KPI for

team goals. Performed monthly monitoring

evaluations on CSRs.

Financial Service Rep, Verizon Wireless

Schaumburg, Il.. 2002 2004

Extensive inbound / outbound phone contact with

customer to resolve and secure payment on past

due accounts. Strong negotiation skills. Specialized

in suspension prevention and account rehabilitation

including payment arrangements, payment collection

and follow-up. A working knowledge of consumer

collection laws and policies.

Business to Business Supervisor, Sprint

PCS

Bolingbrook, IL. 1999 2001

ACCOMPLISHMENTS

Cum Laude Graduate 2011

Lambda Pi Eta Association 2013

ASTD Member since 2011

Contact this candidate