Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Munford, TN
Salary:
$40,000 Annually
Posted:
November 22, 2013

Contact this candidate

Resume:

Work Experience:

January **** to Present: RED DOT CORPORATION/ 3961 Outland Rd. / Memphis,

TN 38118 / 901-***-****

SHIPPING AUDITOR

. Coordinate and audit all shipments for accuracy. Picking and packing

shipments. Inventory. Forklift certified.

June 2008 thru Dec 2010: WRIGHT MEDICAL TECHNOLOGY / 5677 Airline Rd. /

Arlington, TN 38002 / 800-***-****

PRODUCT ACCOUNTABILITY COORDINATOR

(*Position Eliminated Dec 2010*)

. Provided scope and defined exposure of product(s) / lot(s) to be recalled

both domestically and internationally for WMT Recall Decision Panels and

the FDA. This included sold and / or implanted items, consigned

inventory, items placed in surgical kits and items in transit.

. Composed and initiated correspondence and retrieval strategies for

recalls. Coordinated and corresponded with but not limited to WMT field

representatives, doctors, hospital officials and internal groups such as

Marketing and R&D.

. Composed logistical data for reports on retrieval progress to the FDA.

. Provided research and documentation (Device History Records, sales

history, complaint history, abnormal transactions and entries etc.) for

Reliability engineering to aid in complaint investigations.

. Provided product information and entry support for both Complaints and

CAPA departments.

. Suspended ordering of suspect product via 'Quality' Hold to prevent

initial or continued distribution of said product.

Oct 2007 thru May 2008: WRIGHT MEDICAL TECHNOLOGY / 5677 Airline Rd. /

Arlington, TN 38002 / 800-***-****

QUALITY

ASSURANCE TECHNICAL ASSISTANT

. Suspended ordering of suspect product via 'Quality' Hold to prevent

initial or continued distribution of said product.

. Coordinated and audited the creation of digital records for Tissue

Tracking information, Device History Records and Non-Conforming

documentation from manufacturing.

. Provided support to Quality Engineering (Quality Instruction updates,

etc.).

Jan 2007 thru Sept 2007: WRIGHT MEDICAL TECHNOLOGY / 5677 Airline Rd. /

Arlington, TN 38002 / 800-***-****

QUALITY CONTROL INSPECTOR (Biologics Support Group)

. Verified compliance of all tissues and raw materials utilized in

production of WMT products to material specifications (Human and Bovine

bone, Human and Porcine acellular dermas, mixing fluids, powders etc.).

. Performed mechanical inspection of all incoming vendor products utilized

in WMT production (All applicable measuring equipment utilized).

Jan 2005 thru Nov 2006: ACELLENT INC. / 11450 Gulf Stream Rd. /

Arlington, TN 38002 (*Out of Business 2007*)

QUALITY CONTROL INSPECTOR (*Position Eliminated Dec 2006*)

. Performed mechanical inspection of product and subcomponents (All

applicable measuring equipment utilized).

Aug 2001 thru Dec 2004: SPINAL INNOVATIONS INC. / Bartlett, TN 38133

(Company sold to Aesculap, Germany 2005)

MANAGER: NORTH AMERICAN LOGISTICS

. Created and implemented entire Customer Service Program, Inventory

Control System and Packaging-Labeling techniques and design. .

. Manager: Surgical Kits (both implant and instruments): Build, inspect,

upgrade and monitor use.

. Scheduled and built inventory for projected needs per monitored use.

. Inspected and managed all subcomponents to be constructed into

assemblies.

. Contributed and amended material to Quality System Manual.

. Manager: CAPA documentation for non-conformances and all Device History

Records.

. Manager: Logistics and shipping of product domestically.

Feb 1996 thru July 2001: WRIGHT MEDICAL TECHNOLOGY / 5677 Airline Rd. /

Arlington, TN 38002 / 800-***-****

SENOIR

DOMESTIC CUSTOMER SERVICE REPRESENTATIVE

. Provided support for assigned territories as well as general sales.

. Provided logistical support (located specific products in field to meet

scheduled surgeries requiring said product).

. Participated in field inventory audits as a member of the Field Audit

Team.

Computer Skills:

JD Edwards/AS400 Teamcenter PLM Microsoft Excel Microsoft PowerPoint

Lotus Notes Microsoft Outlook

Education:

Sept 1986 thru May 1988: MUSICIAN'S INSTITUTE /

Hollywood, CA 90028 / Vocational Music Degree

Sept 1979 thru Jun 1983: SOUTH STANLY HIGH SCHOOL

/ Norwood N.C. 28128 / High School Graduate



Contact this candidate