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Customer Service Manager

Location:
United States
Posted:
November 22, 2013

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Resume:

Damian Cabezas

**** ****** **. *********, ** ****6 • 980-***-**** • aca6st@r.postjobfree.com

EDUCATION

UNIVERSITY OF NORTH CAROLINA Chapel Hill, NC

Bachelor’s Degree August, 2005- May, 2009

Double-major in International Studies and Peace, War, and Defense.

Student Editor of The Daily Tar Heel (Chapel Hill newspaper) January-May, 2008

UNIVERSITY OF SEVILLE Seville, Spain

Semester Abroad December 2008

Became proficient in Spanish and developed a thorough familiarity with a variety of European cultures.

EXPERIENCE

Imaging Source LLC Charlotte, NC

Accounts Receivable/Payable Specialist March 2011-Present

Key Accomplishments: Became very familiar with Accounts Receivable and Accounts Payable principles and

processes:

Prepared invoices for clients and collaborated in the determination of credit terms.

Carried out commercial collections.

Used accounting software to input data into AR sub-ledger.

Compared invoices received to purchase orders to ensure accuracy and legitimacy.

Provided great customer service directly or through collaboration with customer service department.

Carried out sales operations in order to increase profitability and to ensure customer satisfaction in regards to

purchase and delivery processes.

Also acquired a familiarity with a number of software such as Microsoft Word, Outlook, Excel, PowerPoint,

Access, QuickBooks, and DBS (similar to SAP).

Worked Abroad September 2009- January 2011

Acquired proficiency in written and spoken Spanish.

Reached manager position overseeing staff at a resort/spa.

Taught English in Argentina.

University of North Carolina Ackland Art Museum Chapel Hill, NC

Gallery Assistant August 2005 – May 2009

Key Accomplishment: Made museum more known and accessible by ensuring a memorable experience to all

visitors. Co-wrote and edited a variety of informational documents including pamphlets and programs for lectures.

Responsibilities:

Greeted all visitors and provided them with exceptional service and all information on exhibits and lectures.

Managed all vendor relationships and event-planning with catering companies for lectures and visiting artists.

University of North Carolina Annual Fund Chapel Hill, NC

Fundraising Associate August 2007- June 2008

Key Accomplishments: Raised thousands of dollars for the University of North Carolina and brought in several

pledges for annual donations by interacting with alumni and other individuals with a connection to the school.

Responsibilities: Contacted UNC alumni through computerized telephone system in order to update university’s

database and raise funds for the university.

ADDITIONAL INFORMATION

Skills – Advanced quantitative and analytic abilities; Excellent written and oral communication skills in English

and Spanish; Resourcefulness; Attention to detail; Fast learner; Remarkable interpersonal skills; Great time

management and organization; Team player; Ability to multitask and work under pressure; Professional

presentation; Proficient in major computer programs including Microsoft Office Suite.



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