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Manager Customer Service

Location:
Miami, FL
Posted:
November 22, 2013

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Resume:

To Whom It May Concern:

I would like to explore the possibility of joining your organization.

My professional career exhibits a record of strong achievement and significant contributions. I

am a top performing Office Manager with an extensive background.

My resume outlines my skills, key achievements and experience.

Thank you for your consideration and I look forward to meeting with you to discuss how I can

make a very strong contribution to your organization.

Resume below.

Sincerely,

Bridgette L. Newman

Enclosure

Bridgette Newman

17871 NE 19TH Avenue

North Miami Beach, FL 33162

901-***-****

aca6p3@r.postjobfree.com

PROFILE

Administrative Office Management Professional with several years’ experience in a

professional office setting. Proven skills in management and maintaining the highest

quality in customer service standards. Strong organization, time management, and

leadership skills. Outgoing, confident personality; excellent verbal and written

communication skills. Consistent success in surpassing productivity and performance

objectives and achieving goals.

AREAS OF EXPERTISE

Office Management

Sales Consulting

Excellent planning and organization skills, attention to detail, ability to handle

multiple tasks, and work in a fast-paced, time-sensitive environment. .

Strong/Advanced knowledge of MS Office including Word, Excel and QuickBooks.

Ability to build strong working relationships across all levels of the organization,

including remote areas.

Highly organized, with strong attention to detail

Demonstrate analytical and problem-solving skills

Solutions-oriented

Strong interpersonal skills with ability to effectively interact with various levels in

an organization

Ability to operate effectively in a dynamic, fast-paced, results-oriented

environment, and be flexible and adaptable to changing situations

Accounts receivable/ Accounts payable

Answer busy phone lines

Inventory

Ordering

Data Entry

Payroll

Scheduling employees

Scheduling appointments

Budget

Professional Experience

Hair Club for Men and Women, Memphis, TN

Office Manager/ Senior Financial Advisor 2007-2013

Served as an Office Manager and Senior Financial Advisor for a large surgical hair

replacement corporation office. Demonstrated organizational skills, paid high attention to

detail, meet deadlines and effectively responsive in a fast paced environment. Handled

multiple tasks, prioritized workload, and worked with other staff members as needed to

keep the clients my number one priority, while performing all general office duties.

Answer multiple phone lines

Administrative support to District Manager and Owners

Record keeping, filing, data entry. Create spreadsheets and reports.

Completing of tax docs monthly

Training of new employees

Inside sales

Cover Shifts in multiple offices if needed

Inventory Tracking/distribution

Scheduling meetings and appointments.

Assist in maintaining and updating company website contents and Company

database.

Adhere to all company policies and procedures.

File, type, fax and distribute memos and letters.

Run errands for management outside of office (bank deposits etc.)

Social Media and blog management

Monthly customer drafts

Insurance payments receivables

Filed client insurance claims

Brother’s Catering, Memphis, TN

Office Manager 2005-2007

Served as Office Manager for a large catering company. Highly regarded for consistently

achieving superior results through leadership, planning, and effective implementations.

Developed strategies to increase profits. Responsible for all aspects of running an office to

include management, training, inventory, and scheduling.

Accounts receivable/payable

Customer service

Sales

Payroll

Budgets

Event planning and coordination

Menu design

Data entry

Invoice prep

Taxes (business, property, and employee)

Prepare 1099s and w2s

Bookkeeping

Collections

Employee Schedules

Appointment scheduler

Answer busy phone lines

Howard’s Professional Janitorial Service, Memphis, TN

Office Manager 2004-2006 / Administrative Assistant 2001-2004

Served as Administrative Assistant then promoted to Office Manager for a Large Janitorial

Service and janitorial supply company. Provided general and advanced clerical support for

the office. The position is also tasked with overseeing office management, completing

monthly reports, ordering supplies, creating monthly calendars and maintaining filing

systems.

Sourced and secured new accounts

Filing

Scanning

Assist office guests

Sales consulting

Creating documents as directed (Word/Email/Excel)

Respond to business-related emails

Data analysis/entry into Excel, Word or other programs

Research using the Internet or other information databases

Outbound calling to clients, vendors or others

Prioritizes tasks and projects to meet due dates;

Operate common office equipment incidental to secretarial assignments;

Proofread and edit documents for correct spelling, grammar, and format;

Schedule meetings and interviews, books conference rooms, and maintains

computer calendaring system

Answer varied or routine inquiries regarding policy, procedures, programs, etc.;

Update various lists and logs such as phone rosters, team schedules, monthly

meetings, and employee attendance

Perform physical inventories of office supplies to determine level or amount for

reorder;

Prepare and complete various reports such as weekly or monthly activity reports, or

plans;

Demonstrate continuous effort to improve operations, decrease turnaround times,

streamline work

Processed, and work cooperatively and jointly to provide quality seamless customer

service;

Learn job-related material primarily through oral instruction and observation, on-

the-job site training setting, to be knowledgeable when speaking with clients

Provide assistance to clients based on their needs

Assist with technical problems and special activities at the office.

Prepare and distribute publicity materials

Communicate verbally with customers, clients, or the public in a face-to-face, one-

on-one setting or by telephone, answering technical questions and handling difficult

complaints with tact and courtesy.



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