Customer Service Sales
Resume:
Keasha Hunter
****sailboat bay apt*D l isle i l *0532
aca6oo@r.postjobfree.com
Objective
Seeking an opportuni ty to expand my knowledge and experience and to assist in the
continued improvement of the organization.
E ducation
Buchanan H igh school
Diploma
Brown Mackie College
Associates Degree
Experience
Spring Meadows naperville - Naperville il march2011- prestent
Housekeeping and Caregiver:
Caregivers: Assists residents with activities of daily living (ADL?s).
Implements and supports resident care plan.
Provides for the residents? physical care including lifting, bathing, performing
hygiene tasks, toileting, assisting with meals, and other tasks.
Transfers residents in and out of beds, baths, wheelchairs, and/or automobiles.
Changes bed linens, washes and i rons resident?s laundry, and assists to maintain
t idiness of residents? bedrooms, closets, and dresser drawers.
Facilitates and/or participates in resident group activities and resident care
conferences.
Assists with resident room, bathroom, and common area cleanliness, overall facility,
and other housekeeping duties as needed.
Housekeeping:
M aintaining the commercial laundry in a clean, orderly and sanitary condition.
Collecting, cleaning and redistributing the community laundry.
Properly sorting, washing and drying linens following the approved laundry
p rocedures.
Responsible for t rash collection and removal and maintaining t rash receptacles and
collection areas in a clean, sanitary manner.
Assists Care Givers and Department Leaders with resident care when requested
Hyatt - lisle il March2011- November 2011
lobby Porter: Monitor and maintain escalators and elevator cabs, including f loors,
as required. If carpeted, f loors in elevators, cabs to be vacuumed and spots to be
removed, as required.
Empty t rash containers.
Wipe down counter tops.
Remove debris from f loor.
Clean toilets/sinks as needed.
Check modes dispensers for supplies and refill as needed, empty modes receptacle if
needed.
Fill paper towel, toilet paper and soap dispensers as needed.
Clean any spills as needed.
Set out rain mats on rainy days; keep in clean condition
StaffingNow - Downers Grove, il January 2011- May 2011
Customer Service Representative,Sales Assistant: b Responsibili ties:
1. Delivers "On Your Side" customer service through implementation of the Five
Moments of T ruth to all customers.
2. Answers questions, provides explanations and makes recommendations to
customers regarding appropriate coverage for auto/property policies, limits,
deductibles, etc. Assists policyholders with all issues relating to their policy
i ncluding claims, billing and payments, policy status, complaints, etc.; considers
customer needs as well as company guidelines.
3. Requests necessary forms, follow-up and receipt of t railing documents. Follows
u p for necessary requested documents and payments in order to process customer
requests.
4. Informs prospects of products, gathers client information and records and
reports results of calls. Responsible for the sales process from the point of policy
completion/delivery through retention of the business.
5. Solicits and sets up sales appointments for agents by various avenues of
communication. May also assist with or perform direct mail activities targeting
potential customers.
6. Develops and maintains administration procedures, manuals, and office files.
P rovides general clerical/secretarial support for the operation.
7. Monitor client changes and t rends and f lags possible sales opportuni ties.
8. Performs other duties as assigned
Lord &Taylor's- Oakbrook il December 2010- August 2011
sales Assistant:
Generate sales by determining customer's needs.
Develop and maintain your own clientele.
Develop product knowledge by learning the merchandise features, advantages and
benefits.
Open new charge accounts.
Maintain f loor standards including replenishment and presentation as well as the
general appearance and cleanliness of department.
Understand all systems and procedures relating to sales and credit t ransactions.
Enforce loss prevention and shortage control procedures
Skil ls
• Compare li terate in Microsoft word,power point and Windows 8
• Capable of working independently or with a group setting
• substantial 8 years customer service experience and more
• Organize and detail oriented
• Able to learn new skills quickly and apply efficiently
References
K r isten, d irector of nursing, spring meadows
1year
rene, manager, hyatt
3years
cee, manager, doller t ree
2years
Contact this candidate