Adelin Rival

*** ******* **. *** ***

San Antonio, TX 78213

210-***-****

aca6ol@r.postjobfree.com

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SKILLS & QUALIFICATIONS

. About Three and a half years of full-time customer service

. Able to maintain customer relationships and resolve customer

complaints

. Excellent interpersonal skills and ability to multi-task

. Capable of providing bilingual customer service in English and Spanish

and French

. PC Proficiency in Microsoft Word, Outlook, PowerPoint, Fireworks,

Internet Explorer

EDUCATION

Master of Arts in Theology - Oblate School of Theology, San Antonio, Texas

(May 2009)

LANGUAGES

Fluent (read and write): English, Spanish, French, & Creole

EXPERIENCE

PRN Chaplain, Cima Hospice, New Braunfels, TX (Oct. 27, 2013 - present)

. Provision of pastoral support to patients, families and staff

. Participation in interdisciplinary teams to discuss patients' plans of

care

Chaplain & Bereavement Coordinator, Cima Hospice, New Braunfels, TX (Aug.

8, 2012 - Oct. 27, 2013)

. Provision of pastoral support to patients, families and staff

. Participation in interdisciplinary teams to discuss patients' plans of

care

. Maintenance of bereavement records and information

Bilingual Telemarketer / Appointment Setter - for UniFirst Corporation at

Tri-Starr Personnel, San Antonio, TX (Jan. 12 - May 12)

. Made outbound calls in French to companies located in Quebec, Canada.

. Discussed products & services with decision-makers

. Set appointments for sales representatives

Entrepreneurship Student, University of the Incarnate Word, San Antonio, TX

Adelin Rival

Page 2

Chaplain Resident - Vitas Hospice Care, San Antonio, TX (Sept. 09-Nov. 09)

. Pastoral support to hospice patients and their families

. Bereavement support to family members after a death

. Member of an interdisciplinary team to discuss patients' issues, and

make care plans

Chaplain Resident - Christus Spohn Memorial, Corpus-Christi, TX (Sept. 08-

Aug. 09)

. Provision of pastoral support to patients, families and staff

. Involvement in daytime and nighttime on-call ministry

. Participation in training and coordinating volunteers

. Clinical assignments: Post-partum, Oncology, and Emergency Room

Bilingual Customer Service Representative for AT&T Inc. at West

Corporation, San Antonio, TX (May 2007- September 2008)

. Received and processed incoming phone calls for dedicated clients

. Took every upselling opportunity

. Ensured that calls are processed in strict adherence to established

policies

Customer Service Associate for T-Mobile USA, Inc. at Affiliated Computer

Services, (ACS), San Antonio, TX (November 2006-May 2007)

. Received and processed incoming phone calls for dedicated clients.

. Made return phone calls to customers.

. Ensured that calls are processed in strict adherence to established

policies

. Required to perform problem-solving in fast-paced environments

including conflict resolution

Sales Quality Assurance Analyst-West Corporation, San Antonio, TX (January

2006-September 2006)

. Analyzed sales to determine adherence to the law and company's sales

policy

. Document and report quality statistics

. Issued kickbacks when sales are made illegally

Customer Service Representative for the Social Security Administration -

West Corporation, San Antonio, TX (Aug. 2005- November 2005)

. Made outbound call to customers eligible for Medicare part D

. Explained the benefits of part D

. Sent out information kits

. Made return phone calls to Medicare customers upon request

References Available upon Request

Contact this candidate