wORK Experience

U.S. CENTURY BANK Miami, Florida

Customer Service Officer January 2012 – Present

Reviewed and corrected compliance issues and errors of the

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branch files

Maintained compliance with bank and federal regulations

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Reviewed reports including branch totals to strategize

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continuous success and profitability

Delivered superior quality service in person and by phone to

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ensure client satisfaction, reduce attrition, and increase

referrals from existing clientele

Utilized Microsoft systems to track prospects and meetings

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Accomplished weekly and monthly goals for account referrals

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Collaborated with branch staff to ensure operational soundness

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Conducted outside sales marketing and attended community

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events with branch staff to obtain new acquisitions

Head Teller May 2010 – January 2012

• Conducted audits for the branch

> Analyzed branch inventory for order purchases

> Customer service supervisor for the teller line (responsible for

problem resolution and handled customer complaints)

> Handled all transactions for the branch: deposits, cashed checks,

loan payments, cashier’s checks

> Balanced On-site ATM, Off-site ATM and vault

> Executed currency orders to maintain appropriate cash levels

Education

Florida International University Miami, Florida

Bachelor of Business Administration April 2014

> Major: Finance and Marketing

Miami-Dade College Miami, Florida

> Associate of Business Administration December 2010

> Overall GPA: 3.3

Computer SKILLS

> Proficient in Microsoft Works (Excel, Word, Outlook, PowerPoint)

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